New feature announcement: Enhanced NAS security & advanced Print Server auditing in Log360 Cloud!
Log360 Cloud now brings powerful new tools to help you protect your network-attached storage and gain deeper insights into your print server activities. Here’s what you can do with these latest features: File integrity monitoring for NAS servers Detect
Is there a way to get Project Milestone date fields to populate from Task fields?
Similar to how Microsoft Projects works. Can the Schedule Start and Schedule End dates on the Milestone be set based on the earliest start date for all dependent/related tasks (Scheduled Start) and the latest end date for all dependent/related tasks (Scheduled
Settings of Requester Details section
Hi ALL How I can determinate list of Requester properties for ALL my Service/Incident templates across my instance ?
ADAudit Plus: The right complement to your SIEM
Security teams today rely heavily on SIEM platforms to gain centralized visibility across their environments. These platforms excel at aggregating and correlating logs from diverse sources, including Active Directory. However, to take the visibility into
[Live Workshop] AD auditing and security with Log360 Cloud
Join our free hands-on workshop designed to help you get started with Log360 Cloud for AD auditing. Discover how to streamline change tracking, build powerful dashboards, and set up real-time alerts for faster incident response. With hybrid environments
Impersonate user for troubleshooting purposes
Is there a way for SDAdmin users to impersonate a user for troubleshooting purposes? Similar to this Service-Now feature: https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html
Tired of Messy Contacts? Instantly Split Bulk vCard Files into Clean VCFs – Here's How!
Managing large vCard files can be a hassle, particularly when you have multiple contacts in one file. The WholeClear vCard Split Software provides a clean and automated way to split a large VCF file into individual VCFs that are neatly structured. It
Exchange Reporter Plus build 5724 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5724. Security fixes: The following stored XSS vulnerabilities have been fixed. Three vulnerabilities within the Audit and Reports modules—CVE-2025-7429, CVE-2025-7430,
[Free e-book] Machine learning models: A power up from reactive IT operations
Hi there, Are you ready to gain true IT foresight? In today's complex, hybrid IT environments, simply reacting to issues is no longer enough. Your team needs to anticipate and act before incidents strike. Our new e-book shows you exactly how no-code ML
Servicedesk integration pam360
The latest trial versions of servicedesk and pam360 are installed.
When trying to integrate, we get the message
Services not updated.
In the servicedesk logs: 1 [com.manageengine.servicedesk.integrations.PAMUtil]|[ERROR]|[76]| :: integration API Key
Modify the interval of Monitor Group Template Dashboards
Hi mods, Any 1 has any idea how and where can i modify the intervals of a monitor group template dashboard? I need to switch it from 2 day interval to 7 days for report generation. I ve tried looking into "report Settings " , "Schedule Reports" and checked
Create New Ticket on ManageEngine Service Desk on Linux Server
Dear ManageEngine Team, I would like to report the issue on create ticket on local Linux manage engine service desk plus. When I fill the form and click add request show internal server error box
Self Service Portal Customization
Hello, There are a few items I would like to be able to customize in the Self Service Portal. How can I edit the text within each button/area Ability Change Search templates to Search Solutions Change the Preview format within Popular Solutions and when typing your Subject of your request. The formatting is terrible, unless I don't know what standard the Solution format should be. In the default template, how can I make the Category optional, especially if a user doesn't know what to pick? We should
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We are thrilled to send you this exclusive invite to be a part of Shield NxG 2025: An IAM and Cybersecurity seminar in September 4th. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
Reboot after 30+ days uptime
Hi ALL We have many laptops with uptime 30+ days (some devices have 100+ days) How i can (via DC) show notification to logged user about reboot needed. If user postpone this action more 3 times - run force reboot )
[Live webinar] Simplify student onboarding and strengthen login security this back-to-school season
Hello everyone, As the new academic term kicks off, IT teams in educational institutions are once again tasked with the heavy lifting—onboarding hundreds (or thousands) of students, managing account access, and responding to routine help desk tickets.
SAML and Multiple Domains
Hi, I'm looking to setup ADSS as a SAML server for Password Manager Pro but have a question. We have 2 domains, there is no trust relationsip between them so curently users need to pick the domain they're logging into. Is there anything special we need
wawa
CMDB Relationship Map - View Details Link
When viewing a CI, under relationships you can click the related CI. This provides a View Details link Feature Request: Please add the same view details link from the related object in the relationship map. This improves the user experience when navigating
Integration - Manage Engine Cloud with Tenable.sc
Hey Team, Integration - ManageEngine Cloud with Tenable.sc - The integration is currently only available in the On-Premise version of ManageEngine Regards, AF
[ForYourInformation -59] Request Drill Down Analysis
Request drill down analysis is a structured approach to evaluating and optimizing service quality by thoroughly dissecting requests across different layers of detail. This provides a broad overview of ticket data and drills into specific request attributes
can't create requests
Hello, I am trying out the free on premise version, to see if it will fit our needs. Fresh install on Ubuntu 22.04.2 LTS SDP version: 15.1 Build 15100 Free version, standard using default created users administrator/guest. using general default template.
Is there a trash for Deleted Tasks?
We are looking into using Tasks for small projects. We have a concern over tasks being accidentally deleted and losing all the information related to the Task. Thanks, Gary
ME Service desk certificate renew
Hello, The SSL certificate has expired since 2023, and I would like to proceed with its renewal. If there is a clear guide or procedure to follow for the renewal process, I would appreciate it if you could share it with me. Thank you in advance.
Link/associate Requests from two different Instances?
Dear All, Is it possible to link/associate a request from the IT Instance to facilities Instance. Regards, Wajahath Farooq
Register New OpManager Server with license
Hi Team, Our existing OpManager server which was hosted in windows server 2016 was crashed. We have deployed new OpManager server in new Oracle Linux 9.5 server. While trying to register, we are getting error "The 'Annual Maintenance and Support' (AMS)
One Seminar Could Change Your Cybersecurity Strategy
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
WAWA
Identity360 rolls out a new enhancement!
Hi everyone, Identity360's brings a new enhancement in SSO. Enhancement: Support for naming format in SSO attribute customization: Identity360 Identity360 now lets you define the naming format for attributes in SAML, OAuth and OIDC SSO configurations—enabling
Asset Explorer - Failing to start
Hi there, I've been having issues with all my ManageEngine products and decided to uninstall and reinstall all products. Starting with AssetExplorer, I'm unable to start the Service. The service will start then stop on it's own. Asset Explorer gets stuck
Update Server FQDN - NAT issues
Hi, Team, I'm trying to import a new SSL certificate that is different from the current NAT. If I try to change the NAT setting, it says that is different from the SSL and I need to change it. If I try to import the new certificate, it says that it is
Multiple DNS to same SDP instance
Sorry - I'll stop asking so many questions soon... Do you know if it is possible to have using both DNS names with our current system In other words we have a sister company that uses SDP on premise. We will likely bring their users to our SDP instance.
Notify a non Technician email address
Is it possible to send a technician notification to a group mailbox when a call is assigned to a Group. At the moment, you can choose technicians who are listed in that group to receive the notifications, but can you also add a generic email address such
Support for Ubuntu LTS 22.04 and/or 24.04?
With the latest update supporting Centos 8/9, is there an ETA for when support for Ubuntu (and by extension other Ubuntu-based flavors) beyond the current supported version of 20.04 LTS will come? This version of Ubuntu is reaching end-of-life and will
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
Edit Report Design
Doubt. Is there a way to edit the design of the reports? In our environment we are looking to: change colors to the company's institutional colors, change the size of the columns so that we can see the information in a single row center the information
Option to add additional fields in the resolution tab.
Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc. Currently the technician has to enter the details tab, go to the ticket properties and add
Online/offline technicia report
Hi, can anybody tell me is there any way to check whether technician being online manualy changed to offline by button in user profile? Maybe report or sql query with name, last name, login, time from to online, and time from to offline best regards,
Detecting Duplicate Exchange Proxy Addresses
Is there a way to detect duplicate Exchange Proxy addresses before creating a new mailbox? I already have duplicate checking in place for AD and Azure, but we allow users to keep old email address in case of marriage and name change and unfortunately,
You're Invited: Shield NxG 2025 – Cybersecurity Seminar in Your City
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
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