You're Invited: Shield NxG 2025 – Cybersecurity Seminar in Your City
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
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Ability to Clone and Reorder Field and Form Rules (for Unified Multi-Department Forms
We are building a unified, interactive incident/service request form in ServiceDesk Plus Cloud to support multiple departments—Technology, Facilities, Events, and Security—at a K–12 school. We're using extensive Field and Form Rules to dynamically manage
License Expiration Questions
Hi What happens to the active SDP instance when the License expires? Does it continue to function and we cannot update? Does it shut down after a period of time? I
Report
Is it possible to a report/sql query that shows: Tickets Created Tickets Closed Tickets updated/modified Closed tickets reopened Tickets Open/In Progress For last month
Deprecating Patch DB sync for Endpoint Central MSP 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Endpoint Central MSP
EventViewer: Audit Failure (from ME admin account) - old cache in ME config files?
Hello all, This is going to be a long post unfortunately, but I will try to sum it up as best as I can. Recently we started to get alerts on our SIEM mentioning our user account (lanswp) who is so to say our admin account for everything Endpoint Central
How do I retrieve password History
We have a resource that was offline some time ago during a password rotation. How can I view the previous passwords for that resource? Thx.
EC Cloud - Profile Migration options
EC cloud does not have profile migration in OS deployment like OP. For others on EC cloud, what are you using to help migrate profiles? ME says this feature is on the roadmap but it would make our Win 11 rollout a bit smother for staff it we had something
install SDP on ubuntu 22.04.4
background: Fresh ubuntu version 22.04.4 After the OS is installed, just ran below cmd: # sudo apt update && sudo apt upgrade -y # sudo apt install openjdk-11-jdk -y # sudo apt install fonts-dejavu fontconfig # sudo chmod +x ManageEngine_ServiceDesk_Plus.bin
Another Deployment is in Progress...
A suggestion to clarify message in REMARKS filed under configuration.. I'll like to know which deployment cause this configuration to pause instead waiting or looking into multiple deployment policy to spot conflict.. Since DC know already that something
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java.exe 100% cpu consumption
Is anyone else noticing this issue recently? We are seeing java.exe for ADAudit consistently consume 100% CPU, and ADAudit itself stops functioning with any data gathering/alerts/notifications. We are having to either kill java.exe and restart the service,
Join us in Australia at Shield NxG 2025: An IAM and Cybersercurity Seminar
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Join us at Shield NxG 2025: An IAM and Cybersercurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Join us at Shield NxG 2025: IAM and Cybersecurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
URL to directly browse to Custom Dashboard
Hi, if I create a new Tab (Dashboard), and I want to get the direct URL for this dashboard to distribute to my users, is it available?
Email Notification placeholder (in Notification Template/Workflow)
Hi, in ADManager Plus, we can configure Notification Template (Workflow) with several macros listed below. Request Action %ActionName% Requestor Name %RequestorName% Subject %Subject% Request Id %RequestId% Created Time %CreatedTime% Description %Description%
Accounts created via workflow cannot push notifications to end users.
我已将系统配置为在创建时将账户凭证发送到用户的电子邮件地址。虽然直接在ADManager Plus中创建用户的管理员可以自动推送帐户创建通知，但工作流无法为通过他们创建的用户帐户发送此类通知。
After upgrading to ADManager Plus 8020, Temporary Password is missing from XLSX reports
After we upgraded our ADManager Plus instance to version 8020, we noticed that one of our automations is no longer including the temporary password in the XLSX report that gets sent by email. Here’s what we observed: The automation creates accounts based
Support for more DNS and WAF/LB integrations.
With the nightmare of reduced certificate lifetimes coming, we'd like to see KMP support more integrations. For our needs, we would love Nuestar UltraDNS added so we can properly automate Let's Encrypt cert renewals. As well, we have FortiWeb WAFs and
What is Digital Employee Experience (DEX) and why should you care?
In today’s digital-first workplace, an employee’s experience is shaped as much by their devices and applications as it is by company culture or policies. That’s where Digital Employee Experience (DEX) comes in. DEX is all about how well technology enables
FEATURE REQUEST - Auto Expand all conversations
Please can you implement a toggle or some mechanism to automatically open all conversation threads in requests? It's driving our technicians mad trying to find information and having to open each conversation element. You cannot even use CTRL-F to search
OS Deployer fails with “unallocated size is lesser than required” despite having more than enough space
Hello, I'm facing a strange issue during deployment using ManageEngine OS Deployer (v11.4.2516.12). I'm trying to deploy a Windows 11 image (around 15.9 GB image size, ~120 GB required partition size according to template) to a physical disk that has
SDP_Test Server Query_wipropari
Hello Team, We are currently working with Wipropari. The customer intends to install ServiceDesk Plus on a test server. Could you please confirm whether the same license used for the production environment can also be applied to this test installation?
Update Missing
Dear Support, the software show us the update 15.1, but when we enter in the website ServiceDesk Plus service pack updates: Steps to upgrade, shows only the update 14980. What's the problem? Thanks
Change Stage Notification Doesn't Send
I was advised that, instead of having notifications littered all over my change workflows, I should just use the stage notifications. Can someone describe to me how to make that works? I cannot make the stage notifications send an email. Yes, the change
Latest Agent Update - Broke our PC sorting by Workgroup
Good Morning! The latest agent update that went out last week (v11.4.2522.03.W) appears to have mixed up our device organization in Endpoint Central. Prior to the update, our PCs were sorted in Endpoint Central by Workgroup name. Our company is a Microsoft
Software package creation
Looking to deploy the Azure VPN to numerous clients and I would love to be able to deploy it via the software deployment option. But when I create the package based on the msixbundle downloaded from MS it always fails. I have a feeling its because of
Masterclass 2025: Episode 5 - Ask me anything (AMA) session with the ServiceDesk Plus Cloud team [Jun 25]
Hi there, In the fifth episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus Cloud since the beginning of the year, followed by an AMA session where the following experts will answer your queries: Sebastin
EC > Inventory > Software | Where is this information pulled from? Incorrect Software Reporting
I have recently been tasked with patching & cleaning up our EC inventory and have run into a few scenarios that leave me with questions. The first is where does Endpoint Central pull the information from for the Software Inventory? I have several listings
Disabling Two-Factor Authentication Prompt
Hello, I was wondering if its possible to disable the two factor authentication prompt that randomly pops up for requesters and technicians when accessing the SDP portal. I notice there is a "remind me later" button, but it would be much better to not
Critical SharePoint Vulnerabilities: CVE-2025-53770 and CVE-2025-53771
Critical zero-day vulnerabilities in Microsoft SharePoint on-premises servers, CVE-2025-53770 and CVE-2025-53771, have been actively exploited, with numerous servers compromised across various sectors. CVE-2025-53770 is a remote code execution vulnerability;
Critical SharePoint Vulnerabilities: CVE-2025-53770 and CVE-2025-53771
Critical zero-day vulnerabilities in Microsoft SharePoint on-premises servers, CVE-2025-53770 and CVE-2025-53771, have been actively exploited, with numerous servers compromised across various sectors. CVE-2025-53770 is a remote code execution vulnerability;
Critical SharePoint Vulnerabilities: CVE-2025-53770 and CVE-2025-53771
Critical zero-day vulnerabilities in Microsoft SharePoint on-premises servers, CVE-2025-53770 and CVE-2025-53771, have been actively exploited, with numerous servers compromised across various sectors. CVE-2025-53770 is a remote code execution vulnerability;
"Review the sign-in URL" screen suddenly appears when signing in
On July 11 at 5:00 p.m. (JST), We suddenly received a screen appears “Review the sign-in URL” from account.zoho.com when signing in to SDP Cloud. We can continue to use SDP Cloud by selecting “Continue”, but how can we prevent this screen from appearing?
Malware Protection is now available as an add-on to Endpoint Central!
We are thrilled to announce the launch of Malware Protection as an add-on to all Endpoint Central editions, following a successful early access program that began in 2024. 1. What is Malware Protection Add-on? Malware Protection Plus offers a comprehensive
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We are thrilled to send you this exclusive invite to be a part of Shield NxG 2025: An IAM and Cybersecurity seminar in September 4th. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
Scheduled backup not working
Hello, I migrated a SDP v. 14600 installation on Win server 2012 to a 2019 following the Manage Engine guide. After migration scheduled backup would fail with a Java exception, the mail report contained the suggestion to apply this query: update Task_Input
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