[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We are thrilled to send you this exclusive invite to be a part of Shield NxG 2025: An IAM and Cybersecurity seminar in September 4th. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
Scheduled backup not working
Hello, I migrated a SDP v. 14600 installation on Win server 2012 to a 2019 following the Manage Engine guide. After migration scheduled backup would fail with a Java exception, the mail report contained the suggestion to apply this query: update Task_Input
Set Child Ticket Requester Based on Parent Ticket User Selection
ServiceDesk Plus Enterprise On-Prem 14.9 Build 14960 I'm looking to have a parent ticket with either a dropdown showing a list of users in a custom group (not sure how to auto populate) or use the editor field as the user selection. From this have the
New To OS Deployer
Hi Support, I am new to OS Deployer but not to imaging concepts and practices. Currently I have an automated build of my reference image that is not joined to the domain and auto captures. I have a few questions. 2. If I were to use the build sequence
EC: Different authentication method for each user
Hello all, would it be possible to set authentication method individually on EC? So for example Admin A uses an auth. app and Admin B gets the auth code via email. Since on this settings I can only set it globally, right? Thanks all!
Brand new logo update for Device Control Plus!
Hi there! Device Control Plus is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what we love:
Brand new logo update for Patch Connect Plus!
Hi there! Patch Connect Plus is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what we love:
Brand new logo update for Mobile Device Manager Plus MSP!
Hi there! Mobile Device Manager Plus MSP is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what
Brand new logo update for Endpoint Central MSP!
Hi there! Endpoint Central MSP is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what we love:
Brand new logo update for Mobile Device Manager Plus!
Hi there! Mobile Device Manager Plus is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what
Brand new logo update for Patch Manager Plus!
Hi there! Patch Manager Plus is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what we love:
[Announcement] Stay ahead of evolving threats with Log360’s advanced correlation rules!
In today’s fast-paced cybersecurity landscape, staying one step ahead of threats is not just important—it’s essential. That’s where Log360 comes in. With its powerful correlation engine, Log360 helps you detect potential threats in real time by analyzing
Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
OSDeployer on a random laptop
I just started playing around with OS Deployment in UEMS. I was able to create the PXE boot drive and capture an image and deploy an image. My question is - why would a random laptop in our inventory have the OSDeployer executable on the computer? Here
CVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryption
API Uuse error
Hi I tested version 14760 for network usage. When I enter the following code in the custom script section, I get an error related to Allow-Origin. $CS.referField("ServiceReq_App_UDF_CHAR2","users",{url:"https://my-api-sever.ir/api/v3/interface"}); error
Removing unwanted assets with associated modules
Good afternoon, Our previous IT team poorly managed the Asset management section of Service Desk Plus. We would like to clean it up and remove some of the Product Types and Assets that we should no longer be tracking. Unfortunately, we have run into the
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. )
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. ) I encounter this error when manually or automatically scanning devices in Patch Manager. Approximately 20% of my devices have this error.
How to change SDP URL
We have manageengin servicedesk plus how to configure our url from https:\\sdp to https:\\support can someone help i don't want to messed up with the system.
Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
Reports in the Customer Portal
In the Older version of SCP, Reports were in the customer portal i.e the Time Entries. With the current version the customer only sees the Ticket Information. Is there away to add Time Reports back into the current version?
Cisco WLAN Controller
Hi, we have 2 Cisco WLAN Controllers (5520 and 3504) which I would like to add to NCM via SSH. Unfortunately, I can't get a working connection to the WLCs although I can see that NCM is connected to the device, so there is no issue with the network, credentials
Add Text to Rest API Using Script
I would like to modify the text in the Rest API of a ticket. For example, if I have this: "res_602":{ "qstn_text_304":{ "value": "VM1" }, I'd like to change it to show: "res_602":{ "qstn_text_304":{ "value": "VM1" "key": "hostname" }, How can I write
[Free training webinar] Bid farewell to performance bottlenecks in your application infrastructure
As IT ecosystems continue to shift and scale to meet the demands of new technologies and growing user bases, organizations are leaning into AI and automation to strengthen their ITOps, CloudOps, and DevOps strategies. But with this evolution comes a new
How can a Requester Re-open the Onhold Request Instead of sending Email?
Dear All, Can we allow our Requesters to create a new request by sending an Email, but while replying to an Onhold request through an Email it stays to onhold unless the Requester access the Self Service Portal and Open the request? Regards, Wajahath
Error 1013 - schema is inconsistant 14600 to 14840
Hi , When I want to update from 14600 to 14840, I get this error.
view disk partitions
can i see a windows clients' hard disk partitions somehow? im trying to troubleshoot failed windows 11 upgrades and think it might be related to the size of the EFI/System reserved partition.
[Masterclass 2025] Episode 2 - Leveraging PSA capabilities in ServiceDesk Plus MSP [July 30]
Hi there, In the second episode of ServiceDesk Plus MSP Masterclass 2025, we will discuss how you can optimize resource availability, track accurate technician efforts, automate billing and invoicing, and improve real-time visibility into service desk
Masterclass 2025: Episode 6 - Master changes and dodge risks with uniquely crafted change workflows (On-premises) [July 31]
Hi there, In the sixth episode of Masterclass 2025, learn how to set up the essential configurations of change management in ServiceDesk Plus. We'll discover how to build change templates for the various change types, craft a visual workflow builder for
Masterclass 2025: Episode 6 - Master changes and dodge risks with uniquely crafted change workflows (Cloud) [July 30]
Hi there, In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We'll discover how to build change templates for the various change types, craft a visual workflow builder
email server setup
how do i setup email server settings in vulnerability manager plus . does it require business emails only or gmail accounts also could be used.
Customize self service portal with different sections
Hello, As far as I understand, there's no option present at the moment to add different tabs and sections in the self service portal? Are there possibly some plans to add such a customization? Thanks
Create a configuration which uses only the latest version of the packages
Hello, I was trying to create a configuration which uses only the latest version of the packages (same like the self service portal does), but haven't found such an option. So, if there's a Chrome package created based on a template for example, then
Problem on Firefox deployed via Endpoint, it keeps on auto-uninstalling
Hi everyone, I can't figure out where's my mistake: We have a base SW deployment with some standard packages (Adobe/LibreOffice/Chrome...) under Software Deployment menu > View Configuration including a package "FIREFOX X64 121 ITALIANO" Usually it's
How to Merge Multiple Outlook PST Files?
Merging large PST files from multiple Outlook profiles manually is a time-consuming and inefficient process. Combining large PST files can be a hassle for users who have to do it daily. BitRecover PST Combiner. This is the best solution to this query.
ADAudit: an alert that notifies me when a user is logged in for more than 24 hours
Greetings. I would like to create in ADAudit an alert that notifies me when a user is logged in for more than 24 hours. In the online demo I have seen that the administrator can define alerts through ‘Configuration --> Create Alert Profile’ and then you
[Webinar] Expanding OpManager's scope for deeper visibility and smarter insights
Hey OpManager user, Did you know your current setup can do much more than just monitor device health? With the right add-ons, you can monitor application performance, track configuration changes, plan bandwidth, optimize firewall rules, and even track
ADAudir Send alert to telegram
hi, i tried configured ADAudit send report to telegram, i configured sms setting as API TG but settings not Save - "Enter valid HTTP URL.". how can i make ADAudit use Telegram for alerts
Release Manager can´t associate Changes to a Release ticket
I have this issue. A user with the Release's role of "Release Manager is not able to associate Changes tickets to a Release ticket, but my user that has Admin role it is able. What additional role do need a user to be able to make this?
Set request due date with one click
To set the due date on a request, I have to edit the request, scroll down a bit and click on the Due Date field. In view mode, the due date field is shown in the right hand panel. Would it be possible to make that clickable so we can change the date without
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