Forum Update: Answered and Older Threads will Be Locked.
Dear Community Members, To keep our forum discussions relevant, accurate, and helpful for everyone, we will begin locking older threads that are Solved, no longer active or outdated. Why are we doing this? Encourage fresh discussions – Starting new threads
Translations
Translations have been a fantastic feature within the on-premise version of ServiceDesk Plus. A feature which has been very useful and popular with my customer base and implementation projects delivered. I would very much like to see this be available
[Free Webinar] Database Performance, Decoded: From Bottlenecks to Breakthroughs
Is your team struggling with: Databases slowing down critical applications Login failures and frustrated users Missed backups creating operational risks Hidden query bottlenecks draining performance Endless firefighting without clear root-causes We’ve
Autofill Customer Information from Requester
I would like to use Field and Form Rules to take the Requester's information and autofill the customer information (first name, last name, phone number, and email). Many of our technicians fill out tickets for themselves to track work and if the customer
Unpicked Ticket Notification
While I see in Notification Rules, there is a "Alert group members by e-mail when a request is left unpicked in a group." While this format is what I'm looking for, I want to send this notification to just one or two technicians at most. I cannot do that
Error when opening new tickets
We are experiencing an issue where, when technicians access pending requests, the following message is displayed: "Request successfully added with Request ID: 9999. But this request does not fall within your permitted scope, so you are not authorized
Unable to select options in request dropdown
We have just upgraded our ServiceDesk to the latest build (15120) and now have an issue when selecting the Status, Assigned to, Category from the dropdown list (nothing happens) on the Requests tab or the selection in the top right of the ticket itself.
Using EntraIS (formally AzureAD)
We are using Log360 with EventLog Analyzer and ADAudit Plus. Is it possible to switch from LDAP to EntraID. If so can anyone point me in the direction of any documentation?
Scanning Timed Out
Newly implemented Manage Engine Patch Manager Plus 11.4.2524.01 with Agent version 11.4.2524.01.W. Computers are only scanned when the agent is installed or repaired. If I initiate a manual scan, the result is "scanning timed out". This applies to all
Slowness in SDP – Assets Module
We are currently experiencing performance issues with ServiceDesk Plus (SDP), specifically when working within the Assets module. The system is responding slowly, which is affecting our ability to manage asset-related tasks efficiently. We appreciate
Verified Method to Upload PST to Office 365
Users should opt for a professional solution MailsDaddy PST to Office 365 Migration Tool. This reliable software maintains high data integrity throughout the process. Here users can add single or multiple PST files and export them into one or different
Contracts
Possibility to export assets (hardware & software) associated with a contract
UEMS CONSOLE LOGGED ON USERS
Hi, Is there a possibility to know if some users are connected to UEMS Administration Console ? If I need to restart the server for maintenance purpose I want to inform them and ask to logoff. Thanks.
Reports
Possibility to filter on reports in a folder
New SDP Plus MSP mobile app
When can we expect the new 6.x mobile app on iOS/Android for SDP Plus MSP? We are really missing features like announcements, change, solutions etc. and our users are demanding these feature to be available for them through a mobile app. It seems that
How to move resource from one group to another?
How can I move a resource from one group to another?
Build 8022 tries the email server connection over proxy
we have configured AD Manager build 8022 to use a proxy for managing m365 etc. since this new version admp tries to connect to our internal mail server over the proxy connection to send a mail. that doesn't work. internal smtp server over web proxy ???????
New Users created with legacy mailboxes
Hello Dear Community, Recently, I have been tasked to automate User creation. I have created a distinguished template for this matter with exchange tab for the user's mailbox. There is no issue in Active directory side and the user will be created instantly,
Feature Request: Add UPN Field for Hybrid Shared Mailbox Creation in ADManager Plus
Hi Team, We have a hybrid environment with both on-premises Active Directory and Exchange Online. While creating a Shared Mailbox user object in ADManager Plus (on-prem) and provisioning the mailbox in Exchange Online, we have noticed that there’s no
Desktop Central - Edit/delete existing email notifications
Hello All, I'm relatively new to using Desktop Central and am trying to edit some existing email notifications that were configured by a previous admin. We get several notifications daily of user systems with low disk space and I'd like to edit them but
Browser Security Plus Issue on School Laptop: Seeking Assistance!
Hey everyone, I'm encountering a bit of a hiccup with the browser security on my school laptop, and I'm hoping someone here might be able to help me out. Recently, I've been noticing some unusual behavior when browsing the web. It seems like my browser
Brand new logo update for Endpoint Central!
Hi there! Endpoint Central’s getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what we love: constantly
fulltext research in attached documents in solutions
Hello We do often not find solutions because relevant information is in attached documents. These documents came from our former DMS and we do not want to rewrite (copy/paste) the information. That is why we created a solution and added the document as an attachment. This is why I suggest to add a fulltext reseach for attached documents in solutions. (PDF, openoffice, M$ office documents) What do you think? Would this be possible? When? Thanks for your opinion Best regards, Marc
How to raise message box if user part of this group list
Hi How can I raise a message/alert box for a technician that is a member of a group and they are using 'YY' template (below is not even close to right..lol) : var x=$CS.getLoggedInUserName(); (AND GROUP NAME IN *BLAH" or "BLAH2") alert("PLEASE DO NOT
Link expire macro
Does the %linkExpireTime% macro still work? It doesn't show in the list of macros and I put it in my email message and nothing comes through. I'm running build 6515. Also, is there a way to change how long the code is valid?
Migrate from Google Workspace to Office 365
Hi ALL I have simulated case - Change cloud provider from Google Workspace to Office 365. Currently all Requestors sign in to SDP Cloud as Google's users. What i need reconfigure in SDP Cloud side if Google Workspace will be changed to Office 365? What
Idea for SDP
First of all, thank you for your continued efforts in enhancing the platform — the recent improvements have been truly valuable. We would like to kindly suggest considering the Kanban View feature for additional modules, particularly: Solutions Contracts
How to Perform Change Requests Status Action on iOS Mobile App
Is there a way to perform Status Actions for Changes with the iOS Mobile App? I can change the Stage-Status directly but we need to perform the Status Action, so the proper workflow checks are performed. We have several validations throughout our Change
Add Date Filter Criteria in Custom Reports
We need to be able to run reports based on date fields less than, greater than, etc. compared to a dynamic date (ex. current date). The Data Filter options does not have Less Than, Greater Than options but Advanced Filter does. Advanced Filter does not
Can you make the figures in a Chart by Summary Type or is it only by count of records?
It looks like the values in the Charts are based on the number of records and not the summary type. Is there a way to get the Summary Type values to be displayed on the Charts? For example, if I create a report based on Time Spent, and I want to Summarize
Add Retrospective field to available columns and notification variables
The Retrospective field is not available in the list of columns to display on the changes page nor is it a variable that can be used in Change Workflow notifications. Please add it in these areas.
Timesheet Feature
Need true timesheet feature for technicians to track and manage their time for their full workday. Leverage the Worklog entries that pre-populate the timesheet for the day worked. Allow technicians the ability to make direct entries on the timesheet that
Need Request Filter by Department Head
We are leveraging Department Head to We have multiple Departments that role up to a single Department Head. So, we need to be able to create a Request Filter (view) that groups requests by the Department Head. When creating the Filter, the Department
Reports
Possibility to move report(s) to another folder
INVENTORY SOFTWARE
Hi, I want to check end of life software version and I can see some differences between software list obtains from Invetory>Computers>Software tab (27 applications) and Threats & Patches>Systems>Scan Systems>Installed Software tab (19 applications). The
Secure HTTPS
I cannot find where I can upload a cert to secure HTTPS. There is a spot to upload an entire keystore file, but I don't see where I can upload a single SSL cert. I am on version 8000. Can someone point me in the right direction?
Kerberos authentication
Would like to see SD+ Support Kerberos authentication (and use that as the pass-through mechanism) as this is arguably more secure than ntlm v2...
Masterclass 2025: Episode 7 - Build a robust ITAM practice with ServiceDesk Plus (On-premises) [August 21]
Hi there, In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and
Masterclass 2025: Episode 7 - Build a robust ITAM practice with ServiceDesk Plus Cloud [August 20]
Hi there, In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and
Upgrade to 15100
Good evening, I am attempting to upgrade to version 15100. Current version is 14840. But every time I try to upgrade I get the following prompt. REQ:2001: Unable to initiate a migration because of the inconsistent data in 2 trash request(s). Please contact
Next Page