[Webinar] Expanding OpManager's scope for deeper visibility and smarter insights
Hey OpManager user, Did you know your current setup can do much more than just monitor device health? With the right add-ons, you can monitor application performance, track configuration changes, plan bandwidth, optimize firewall rules, and even track
ADAudir Send alert to telegram
hi, i tried configured ADAudit send report to telegram, i configured sms setting as API TG but settings not Save - "Enter valid HTTP URL.". how can i make ADAudit use Telegram for alerts
Release Manager can´t associate Changes to a Release ticket
I have this issue. A user with the Release's role of "Release Manager is not able to associate Changes tickets to a Release ticket, but my user that has Admin role it is able. What additional role do need a user to be able to make this?
Set request due date with one click
To set the due date on a request, I have to edit the request, scroll down a bit and click on the Due Date field. In view mode, the due date field is shown in the right hand panel. Would it be possible to make that clickable so we can change the date without
Removing old version Endpoint Central after update
Hi. How can i to remove old version Endoint Central after update without problems with newly installed version? My use case is standalone EndpointCentral Server. Update steps: 1. Install Server 11.4.2504.1 2. Update to 11.4.2516.10 3. Migrate to another
Uninstall Agent via CLI
Is there a way to uninstall the agent (with OTP) from the CLI? I have a machine that has an old agent and isn't upgrading successfully . When I run the .exe installer (LocalOffice.exe /SILENT), it errors out with result 229965824 (0x0db50000 - code 0).
Join the webinar "Healthcare Data Security: Safeguarding Patient Information"
| FREE WEBINAR Healthcare Data Security: Safeguarding Patient Information Register now August 19 at 2 PM AEST | 2 PM GST | 3:30 PM IST 2 PM EDT We are excited to invite you to a webinar addressing the critical issue of healthcare data security. In light
[Webinar] Generative AI Meets IAM: A Vision for Smarter Identity Governance in 2025
| FREE WEBINAR Generative AI Meets IAM: A Vision for Smarter Identity Governance in 2025 Reserve your spot now August 07, 2025 at 02 PM AEST | 2PM GST | 3:30PM IST | 02 PM EDT | 11 AM PDT Managing & protecting identities isn’t just about security—it’s
Has anyone enabled Round Robin?
Anyone enabled round robin? If yes were you able to set it up with conditions? E.g. only auto-assign during certain hours?
[Free Webinar] From Novice to Pro: GPOs for Experts
| FREE WEBINAR From Novice to Pro: GPOs for Experts Register now August 05 at 02 PM AEST | 02 PM GST | 10 AM GMT | 3:30 PM IST | 02 PM EDT | 11 AM PDT Group Policy Objects (GPOs) regulate security and access within an AD environment. They are extremely
Request to Generate Assigned User and Last Logged-in User Report on Assets
Dear All, Can I have a SQL Report demonstrating the Current Assigned User on the Assets and the Last Logged-in User. We would also like to have Current Assigned User "Reporting To" and, the "Department Name". We would like to have below columns : a) Product
Forward logs from Endpoint Central to your SIEM via Syslog!
Hello everyone, Syslog support is here! Endpoint Central now enables audit log forwarding to syslog using the standardized RFC 5424 format. If you're using a SIEM platform (such as Splunk, QRadar, LogRhythm, etc.), you can now seamlessly centralize your
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
OS Deployer - PXe troubleshoot
Hello, We are using Manage Engine's PXE troubleshooting tool to check if the PXE Server is in good conditions but im getting this error: The service that is causing this is part of the desktop central. How can we solve this issue?
Cannot add physical server to monitor it
Dear team . i Cannot add physical server to monitor it error rpc AS per screen shot
It does not send notifications about the Release if the roles are assigned to the same person who created it
I have this issue. I’ve configured the Release flow to send notifications upon request creation and status changes. However, if I assign any of the release roles to the same person who created it, that person does not receive those notifications. But
How can we set the Status to "Waiting for Requester Response" if a Technician replies on the request?
Dear All, We have created a new Status namely "Waiting for Requester Response" which will stop (pause) the timer on the Request. Now, if a Technician (owner of the request) replies on the Request, Can the request status auto. set to "Waiting for Requester
Patch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality Update
Request for Asset Report
Dear All, Can we have a SQL Query report related to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset Created/Added (Date/Time) Our current built
Removing cloud-based group membership from hybrid users
Hi Support, We need to remove cloud-based groups (static DLs or security groups) from hybrid users when they are terminated but I can't find an option in ADMP. Is this possible? We currently set up User Modification templates to remove the on-prem groups
Configuring a Power Automate Connector for On Prem SD
Has anyone had success with this? The requirement to have input data wrap the JSON seems to be causing error I am trying to send an Post to Manage engine Service desk. I have a data connector that is linked to the on prem server hosting the site. I can
upgrade by downgrade and then upgrade?
Hi, We are already on 11.4.2516.09 but your site sugestes we have to downgradebefore upgrading? is this correct??
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14970 to the latest version 14980. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus failed. After that, I haven't been able to start ServiceDesk service.
Unassigned requests via API
Hello Folks , I would like to export the data that contains the requests with status open , assigned to a particular group , but technician unassigned. I was trying something like this , but it is not working , please assist. TIA $input_data = @" { "list_info":
[Tips & Tricks] Configure automated responses for after-hours tickets in ServiceDesk Plus
Steps to Configure Automated After-Hours Responses: 1) Setup Operational hours and Holidays: Access ServiceDesk Plus Admin configuration, navigate to Service Desk Configuration and configure Operational hours and Holidays. This ensures the application
Asset Module Questions
Hi We do not currently own the asset module of SDP. Our sister company does own the asset module (on premise also). Question 1 - IMPORT/EXPORT Is it possible to import the sister company's assets into our on premise SDP (if we first purchase and setup
Sending Email From Custom Function With Attachment
Hello, I am trying to send an email from a custom task function within ServiceDesk 14.5 Build 14500 that contains an attachment retrieved from the /attachments/ endpoint. Here is my code as of now: configuration = global_configureAuth(); requestObj =
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Working Hours Set Individually by Person
Working ours must be possible to be set individually by technician. The site only option is not enough. The way the Manage Engine do the Working Hours does not fit most of customers in this case, MSP mainly. You have for each individual, different lunch times, different shifts, etc. One Example: Here in Brazil our customer have a 24 hours operation. It has four teams working 6 hours shift each team. The customer SLA is 1 hours, then we have the problem. The SDP group set automatically the ticket
How to use built in/custom functions
Since ADManager Plus comes with Built In Functions (Find Replace, Encode/Decode URIs, and Regexs) and Custom Function where we can run a script. This is good feature. https://www.manageengine.com/products/ad-manager/help/admin-settings/how-to-create-and-manage-custom-functions.html#:~:text=Create%20and%20manage%20custom%20functions
Enable automatic removal of old packages
Hello, When you're using a lot of packages created based on templates, you will see new versions of them created automatically. That is convenient of course, but would it be possible to enable automatic removal of the old packages with outdated software
Deploying configurations to devices
Hey there, need a way to deploy (DC) configurations to devices through an N8N workflow, there is two ways in mind so far: 1. Directly through an API call (which I couldn't find it being supported by current API coverage) 2. Add them to a custom group
CVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryption
CVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryption
How to Auto. Deploy the Software?
Dear All, We've performed the Integrations with our Service Desk Plus and Unified End-point (UEM) formerly known as Desktop Central. We would like to auto. deploy the Software to our Requester End-points if the request is Approved. Please let me know
Dashboard Widget
When we have a Dashboard Widget and there is no data to display, is it possible to have it so if the configuration of the widget to put in our own custom message. Currently is show as "No Data Available" and Instead of that icon and "No Data Available",
The list of servers for this workgroup is not currently available
Hello, So I want to create a "Shortcut" configuration. I go to Configurations -> Add Configurations -> Shortcut In the form I click on Browse button next to Target Application textbox. The network browser window appears with the NetBIOS name of domain
How to Display Help Card in Ticket
I'm attempting to create an Incident Template for a large number of requests that will be coming in for a project. There's a list of documentation that I'd like to link and some notes I'd like to give to the technician for each ticket. I've enabled the
Certificate Error upgrading from 10.1.2228.16 to 11.2.2300.27
Audit Policy Status - change "REQUIRED" parameters from "not required" to "success"
I am attaching a screenshot from "view RSOP data", as I understand it, the first column is the setting on the domain side, and the second is the setting on the side ADaudit. How to change "REQUIRED" parameters from "not required" to "success"?
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