Certificate Error upgrading from 10.1.2228.16 to 11.2.2300.27
Audit Policy Status - change "REQUIRED" parameters from "not required" to "success"
I am attaching a screenshot from "view RSOP data", as I understand it, the first column is the setting on the domain side, and the second is the setting on the side ADaudit. How to change "REQUIRED" parameters from "not required" to "success"?
Surveys
We are currently using ManageEngine ServiceDesk Plus (please see version details below), and we would like to automatically assign a full satisfaction score (e.g., 5/5) in cases where the end user does not respond to a survey within a specified period
Unable to close tickets using bulk close option
Hi Team, I am trying to close multiple tickets at a time from "Requests" tab. When ever i trying to close a pop up show with below error. Note that in the Closure Rules nothing is set as mandatory during the ticket close/resolve. Please check the below
Automation Conditional run for Business Workflow based on number of items in report
Hi, I currently have an daily automation to perform specific function in ADManager Plus. On normal day, it will run with about 10 AD objects (based on the daily report). Now, I want to have it trigger a Business Workflow if the items in the report increased
New Feature dynamic group rules
There is a big problem with dynamic group rules. When i filter users to it´s manager, in the preview there are the correct users. After saving the rule, the manager name switches to a uid and nothing happens. There are no users matching the rule. Second
Self Service Portal Showing "No Data Available" on Macs
Self Service Portal Showing "No Data Available" on Macs. We have 24 items published to it. We can add an item to the software list and then the SSP will sometimes populate on the Macs. Then, the next day it is blank again.
Patch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality Update
REST API call to run report/automation
Hi, I've looked into the API Documentation below https://www.manageengine.com/products/ad-manager/active-directory-api But I cannot found method to 1. Run a report, and get the result 2. Run an automation Is this supported in ADManager Plus? I believe
ESM - Viewing all Organization Admin users
Hi, New to using ESM, but is it possible to easily view all users that are 'Organization Admin'. The only way I see this this info is a small crown next to the user in the Users list. Don't really want to go through 7000 users to see which users have
SDP User assets history
Hi, I wonder how can i generate a report of user's assets history, including assets that are re-assigned, expired, disposed? including Asset name, Product, Product Type, date of assignment/ unassignment? Thank you. Drason
MSP Device Scan versus MS Intune Integration
Hello, I would like to get a better understanding as to exactly what would be the advantage of turning on the Intune integration with Network Probe scanning already running. One concern of mine is that I don't want find out that turning on MS Intune Integration
Patch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality Update
Next major release
Any estimate on when the next major release for SDP MSP will come and if it will it include: CMDB aLL Assets are not ci's To be moved over a new custom module framework, where only business-critical assets and users will be considered CIs. V3 API Create,
Logs not forwarded
Hello Guy, I have been facing issue in log360 as few device's status under Log source configuration shows "logs not forwarded". I tried to readd the devices to log360 it changes to "listening to logs" but then after sometime it goes back to "logs not
Set Dell BIOS Password
I am looking for a way to set our Dell BIOS admin passwords through EC. I came across this script, I wanted to see how it should be used. I see there is an example at the top but am unsure what needs to be modified or set, or where to enter the password,
Search for Pending Tickets with Completed Tasks
Is it possible to search for Requests that are still pending but have all associated Tasks completed? We run into this issue with onboarding/offboarding tickets when one group holds the ticket but is reliant on other groups/techs to complete an assigned
Giving Access to All Resources without the ability to view the Password
Hello, is there a way to give someone access to view and view the report on all resources in the system, however block them from viewing or requesting to view the password to that resource?
How mature observability adopters get 100%+ ROI
Hi everyone, Did you get a chance to read our State of Observability 2025 report that went live a few weeks ago? Here's a key finding from the report: Only 1 in 6 organizations has achieved full-stack observability. And they all have one thing in common:
UK Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the UK data center. Rest assured, our development team is actively working to
ServiceDesk Plus 15100 Download
Has anyone been able to update to 15100? I haven't been able to find the servicepack to download and on the webpage it only has 14980 available to download. Would love to be able to update to the current version if someone knows where it's hiding at?
Report for All Passwords in the system Enabled on User Accounts
Hello, can you please share the ability on how to report on Users that have the Access Scope enabled for "All Passwords in the system"? This is a source of confusion when User Groups are assigned access to Resource Groups but some individual Users still
License question
Hi, I have a question about licenses: -does the annual license is always with support AMS included, i.e., are there annual licenses that are cheaper but without support? -in the case of purchase of a perpetual license, what happens if after a year you
Notification for failed password change
Hi, is any way to set notification for admin if user failed to change their password no matter of reason? I see only notification if user change password successfully. How to do that?
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15.1 15100 Availability for Free Users?
What is the availability for 15.1 15100 for free users?
How to remove PST file password without using Outlook?
PST files are easily accessible with Microsoft Outlook, but if anyone executes a password for encrypted PST file data and forgets the password to access it. In that case, users need to remove PST file password to access the password-protected PST file
How can i view only hardware workstation changed
Hi Everyone, I have a requirement from my leaders, they wanna know the report for summary hardware change in Asset, and they wanna trigger a notiification when user self change Hardware. Anybody recommend a workaround for this case
Restart Required for Probe-Installed Machines/Servers
Dear Customers, We've released critical updates to the probe, requiring a machine restart to enhance performance, security, and seamless operation The probe will continue to function without a restart for a grace period of one month from today. However,
Zero Day Vulnerabilities in Manage Engine
Hi Im the administrator of a small network at a Not for Profit Organisation in Australia. My knowledge of managing risks such as Zero day is pretty poor so im hoping for some direction Looking through Manageengine, it lists a number of zero day vulnerabilities.
How to query technician operation logs
Hello， Today, a technician exported some requests, but found that all work orders were changed to this technician. I want to know how to query the technician's action log
Email reply creates new ticket
I have a custom function that builds and sends an email to the requester on a New User ticket with a URL of a standalone template that needs to be used for account access. The email sent contains our format of the request ID and looks identical to other
Abililty to set the default request view (from a Dashboard link)
When clicking on a request link from a dashboard, is it possible to change the default view for requests from a sidebar list to the standard list view?
Import Requesters from GW
Hi ALL I need import part of my users (several hunвread) with many properties (site, office location, mobile phone, internal phone, manager, etc) from Google Workspace to SDP Cloud What is the best way do it?
[KB] How do I view details about emails sent during non-business hours?
France recently passed the Right to Disconnect law which allows employees to be shut off from their work email after business hours. This law aims to reduce burnout. While it doesn't call for a total shutdown of after work hours emails, it does suggest that companies should provide some personal time to employees after working hours. While the law maybe specific to France, several other companies such as Volkswagen and Daimler have their own email policies that aim to re-establish proper work-life
How to check log who download attachment file?
We are currently conducting a security prevention check and would like to request your support in identifying how we can track or audit the download of attachment files from our ServiceDesk Plus application. Could you please advise whether there is a
Where to add Related Customer in CMDB?
Where to add Related Customer in CMDB?
Slowness in EU Datacenter
Dear users, We sincerely apologize for the slowness some of you are currently experiencing in the EU Data Center. Our team has identified the root cause, as an issue with one of our servers, and we are working with urgency to restore optimal performance
Service Desk Plus (Cloud) Running Extremely Slow
System running extremely slow, making it almost impossible to work on. Clicking anything takes around 10 seconds before it actually works. Please advise ASAP. I've called twice and not managed to get through. Also logged via email.
14500 to 14600 Upgrade Fail
Hi , I keep getting errors while updating from version 14500 to version 14600. Log files are attached. Could you please check?
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