[Free e-book] 6 ways AI-powered SRE analytics unlocks proactive ITOps
Hi there, Still firefighting outages and scrambling to fix downtime? It’s time to move from this reactive chaos to proactive resilience. Top enterprises are transforming their ITOps with AI-powered SRE analytics—predicting incidents before they happen
Get more out of your Azure Reservations
Hello! We’ve introduced the Azure Reservations Report in CloudSpend to help you track how effectively your Azure Reservations are being used. This report gives you a clear picture of reservation coverage across services. It helps identify underused reservations
DDI Central 5.5 is here—with DNS Threat intelligence, OpManager Plus integration, and more!
Dear Community, We’re excited to announce the latest release of DDI Central version 5.5, packed with highly anticipated capabilities that take network security, resilience, traceability, and the operational control modern networks demand. What’s new in
[New Release] ADManager Plus' latest build 8023 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8023. Issues fixed Fixed an issue where creating a Google Workspace user via CSV import resulted in an error stating the member was already in the group.
Custom Function that adds zz_Term to users display name if their job title is DISALBED
We would like to group all disabled accounts to the bottom of the user list when creating requests. This allows all of our technicians to ignore user accounts that are no longer employed at the org. The custom function would be used with a custom schedule
How to Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide a field/fields that have not been answered on an incident request? We have many fields on our form and do not need to fill every field out when submitting a request. After submission, all of the non-answered fields show on the Request Details
Asset Audit
Enable Asset Audit by site
Search
Enable Search on every screen with a control in your profile
Downgrading from Enterprise to Free
Hi What happens to all the existing requests if someone where to downgrade from 'Enterprise' Edition to the 'Free' edition? Are all the old requests still there and are now limited for viewing/closing by only 5 technicians? Once the Enterprise edition
[Exclusive Invite] Join ManageEngine's AI-powered Full-Stack Observability Workshop in the UAE to learn the product in-depth – Seats are Limited!
We're bringing the ManageEngine Full-Stack Observability Workshop to Dubai and Abu Dhabi this September! Learn how to gain complete visibility into your IT with hands-on demos, expert guidance, and practical tips. Whether you're an IT admin, cloud engineer,
[Announcement] New Features & Enhancements in Log360 Cloud MSSP
We’re happy to announce a set of powerful new features and enhancements to Log360 Cloud MSSP: Customer Portal – Access customer data directly from the Manage Customer tab. Portal User Management – MSSP Admins can now create and manage users in the Customer
Fallout 76 caps guide: 26 efficient trading tips for marketplace success
If you’ve spent any time wandering the wastelands of Appalachia, you know that Fallout 76 caps are the lifeblood of survival. Whether you’re stocking up on ammo, rare crafting materials, or just want to decorate your CAMP, having a steady flow of caps
Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2!
Hello everyone, As most of you are already aware, Microsoft ended support for Windows Server 2012 and 2012 R2 on October 10, 2023. This means that Windows Server 2012 and 2012 R2 systems in your network won't be receiving further security updates or technical
OS Deployer AutoCollectDrivers All fail to install.
I'm not sure what is going on but all the auto collect drivers always say fail to install and it just remains existing drivers. I moved the primary driver collection to a new location, same location as manual drivers which all install fine. It does this
Asset Acknowledgement
Enable Asset Acknowledgement by site
Assets
Possibility to add tags to an assets (like the tags that already exist for request) Possibility to search & report a these tags
Feature Announcement: AI-powered Zia Insights is now available in Log360
We’re excited to introduce a powerful new addition to Log360 that will redefine how your SOC investigates and responds to threats: Zia Insights, a contextual AI capability designed to deliver fast, meaningful, and actionable investigation support. These
Feature Announcement: AI-powered Zia Insights is now available in EventLog Analyzer
We’re excited to introduce a powerful new addition to EventLog Analyzer that will redefine how your SOC investigates and responds to threats: Zia Insights, a contextual AI capability designed to deliver fast, meaningful, and actionable investigation support.
Notification to the respective recipients when a Request Task is Resolved
Dear All, Is it possible to trigger a Notification to the respective recipients when a Request Task is Resolved or Closed? Regards, Wajahath Farooq
Import / Export requests - template assign
Hi I am trying to export open requests and then import them into my dev system. While I see the fields I do not see 'Template' in the import side. Why not? How can I import all of these requests correctly if it does not import into the correct template?
API Request to Update Device Display Name in OpManager
Hi Team, We would like to request a REST API in OpManager that allows updating the Display Name of a device directly, without deleting/re-adding the device. Use Case: We have over 150 devices that need renaming as part of a naming-standard change. Doing
Could not initialize class com.adventnet.passtrix.PMPCaptchaService
Key manager plus login problem, we are getting Captcha errors straight away, does not matter if password is correct or not. Severe problem, can not log in to software at all. Problem started after redhat upgrade (5.14.0-570.32.1.el9_6.x86_64) [10:50:10:208]|[08-11-2025]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[captcha]]|[SEVERE]|[71]:
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14940 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14940. We have fixed below vulnerability issue in this release SDPMSP-24590 : CVE-2025-8309 : Privilege escalation vulnerability caused by overly permissive
Updating SDP version 15.1 Build 15100 to version 15.1 Build 15110,
When updating SDP version 15.1 Build 15100 to version 15.1 Build 15110, an error appears.
Windows Server 2012 / 2012 R2 ESU verification
Hello everyone, We previously shared an announcement about Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2. This post is a follow-up guide on verifying the installation status of the ESU license. To find more details, check
Remote SSH Access
Where Windows Server is now giving us the option of a remote SSH server, would it be possible to use that to monitor a Windows Server instead of using WMI?
Autoassign with specific technician groups
Can you auto assign technicians based on technician group or ticket category? I have some tickets that on specific categories should only be assigned to specific technicians, some categories should be assigned to two or three technicians. Can I have a
Unable to Disable MAPI Protocol for Mailboxes – No Change After Supposed Success
Hi, I'm facing an issue while trying to disable the MAPI protocol for some mailboxes using ManageEngine ADManager Plus. Details: I can successfully enable or disable IMAP and POP3 protocols. I can also enable MAPI, and the change is applied correctly.
Limit on number of users that can be modified
I am updating over 2000 user accounts with a csv file. When I run the modify it stops after 100 users. Is there a limit on the number of users that can be modified at 1 time? Thank you.
SMTP Server Settings
Trying to configure smtp server using Office 365 authentication with TLS but when testing, error message received is "SMTP Mail Server Certificate is not trusted by JVM, Need to import it in JVM." I am unable to get an SMTP certificate from Office 365
Custom html on request forms
My technician users are asking if there's a way to show discretionary text on the request templates, either static text or text that dynamically displays based on a field selection. For example, if a request selects priority High and category Safety,
Use SITE as part of Risk Assessment on CHANGE module .
Manage Engine provide us with this very useful Risk Calculator for Change Management. I followed the instructions and it works as it should: (apart from some translations, I'm using the exact same code as presented on this tutorial) https://www.manageengine.com/products//service-desk/it-change-management/change-risk-assessment.html
How to convert chat to Service Request (not Incident) ?
Hi ALL Our Users using Chat very intensively as mode of request creation. Currently Technician can convert chat only to Incident but we need convert chats to Service Request in 80% times. Dear ME Team could you implement this feature in SDP Cloud.
Add preconfigured package VPN Client for Mac
I am trying to deploy GlobalProtect to MacOS for pre-logon. This means that the plist file has to be modified and deployed with the setup. I have tried removing GlobalProtect manually and adding the Plist before installing, but the plist file gets written.
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in SupportCenter Plus. We strongly urge all customers to upgrade to the latest version of SupportCenter Plus immediately. CVE ID: CVE-2025-8309
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus MSP . We strongly urge all customers to upgrade to the latest version of ServiceDesk Plus MSP immediately. CVE ID: CVE-2025-8309
Access Terminal on Linux form Desktop Central.
Hi, Before upgrade to version 11.4.2516.26 then i can access to termial on OS Linux. With v.11.4.2516.26 then show only below ( i can't enter login to) :
Import a stock count excel sheet to ME
We are managing a self-service cupboard for users with keyboards and mice. Currently we are recording the stock in an excel sheet with records, Item description | Stocks to be maintained | Last stock | Current Stock | Item out etc. We would like to move
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
Massive update of Changes
I have 200 closed changes and I need to add 1 piece of data, specifically, a date. How can I do it? I tried the IMPORT WIZARD for Change. Using a dummy ID (CHG-100) and the changes sample CSV file. Trying to modify only the title on this particular change
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