Masterclass 2025 Episode 4 — Incident response playbook: Leveraging proven ITSM practices to transform IT operations with ServiceDesk Plus MSP [November 26]
Hi there,
In the final episode of ServiceDesk Plus MSP Masterclass 2025, we’ll show you how to effectively manage major incidents in your clients’ IT environments using proven ITSM practices—like incident, problem, change, and project management. This session is all about boosting your incident response with clear, structured processes that keep services running smoothly.
A sneak peek into this epiosde's agenda:
Resolving IT service outages to restore normal operations and identifying the underlying causes
Enabling IT changes and deployments with minimal disruption and risk
Successfully delivering large-scale IT projects on time and within scope
Building a comprehensive knowledge base to resolve issues faster
After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.
Date: Nov. 26, 2025
Time: 11am BST | 11am CDT
Duration: 60 min.
Regards,
Aditya