Integrating SDP on premise with PRTG
Greetings Dear Community, I Would like to know if it is possible to integrate SDP with PRTG Monitoring tool. To explain further. I would like to implement this configuration, when a monitored device goes down, it automatically creates a ticket in SDP
SharePoint Manager Plus build 4506 released!
Hello everybody! We're glad to announce the release of SharePoint Manager Plus' latest build–4506. The new build supports the following enhancements: Enhancements: The PostgreSQL database bundled with the product has been upgraded to 15.12. Java Runtime
Outgoing Emails Failing in ServiceDesk Plus
Dear ServiceDesk Plus Support, We are currently experiencing a critical issue with our ServiceDesk Plus instance. Most of the outgoing emails are failing to send. The following error message: Sending notification failed for notifyType : RequestResolved
Assignment Helper Australia
Law Assignment Help I've had such a great experience with Assignment Helper Australia. They never miss a deadline and always follow the instructions perfectly. Their quality of work is top-notch, and I feel much more confident submitting my assignments
[ManageEngine Workshop USA] Get tickets to learn how to configure, customize, and gain maximum ROI from ITOM suite of solutions.
ManageEngine invites you to the Full-Stack Observability Workshop 2025 USA, an exclusive, hands-on learning experience designed to empower IT leaders and practitioners with the skills to achieve unmatched visibility, faster troubleshooting, and proactive
How to monitor Smart Phones in Asset Explorer
Hello, We want to add Smart Phones to Asset Explorer. Is there any way to do it without it being done manually? And for it to get information from the device? Thanks, regards.
Reply & Resolution Template - usage metering
Hi ALL We have my many Reply & Resolution Templates. How we can get report of usage each of them ? 14970 DB = MS SQL
what is the role of this process Zulu platform x64 Architecture
I would like to ask a question, what is the role of this process ‘Zulu platform x64 Architecture ’. After installing OPM, the customer found that this process occupies a very high amount of memory.When he visits the page, the OPM web page latency is very
Asset Audit Feature in on-prem SDP
The cloud version of SDP seems to have an Asset Audit feature to verify the existence/location of assets, and includes the ability to scan the barcodes of assets for verification. However, I'm having trouble locating this feature (or a similar one) in
Upgrade Failure From 14980 to 15100
Hi Friends, I started the upgrade process and got a pop-up window saying that the upgrade was prevented due to few inconsistencies in the asset module data. See the attached image. How can I fix this problem?
Update from really old version
Hello, I've been running a rather small instance of MDM Plus for a few years now, and did not update for some time, and now my update path is: current -> 11.1.2400.11 -> 11.2.2500.14 -> 11.2.2504.09 But can not do it because of not having the older certificates
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
Auto-assign Consumables in Service Desk Plus Cloud
Hello, I got a request from one of my company's IT coordinators. Could we look at the possibility of automatically assigning consumable assets ( monitor, dock, keyboard, mouse, headset, etc.) to users when their hardware request ticket gets closed? Example
Report Request: Current Approval Stage and Approver name
Hi, I am writing to request a query report that provides visibility into current approval workflows within requests in servicedesk plus We need this report to track the progress of active requests and identify any potential bottlenecks. Please generate
Log360 Cloud: Agent support to be discontinued for Windows OS versions older than 7
Hi everyone, As part of an upcoming update, Log360 Cloud will no longer support installing the agent on Windows operating systems older than Windows 7. While you can still collect logs from such systems by mapping them to a supported device, direct log
Using a Page Script to get the requesters login_name
Hello! I am trying to use a Page script to make a button that will link to our internal employee site and open the requesters profile card. The site is example.com/login_name The problem is that the login_name is not always firstname.lastname and primary
Can't upgrade from 14840 to 14970 -- Signature does not match with any valid certificates
Every time I attempt to upgrade from 14.840 to 14.970 using ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm I get this error I have downloaded the cert here: https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html > Version
Desktop Central Needs Dark Mode
Hello, I'm hoping that I'm not the only one who has noticed the amount of eye strain from looking at these very bright dashboards. It would be very nice for Desktop Central to have a dark mode! Thank you, Jesse C.
Is Mobile Device Management needed to manage Windows laptops
We have no need to manage Android or iOS devices. But we have around 100 Windows laptops which are typically kept off-site for weeks at a time. Do we need to purchase Mobile Device Management Plus to manage these devices when they are off-site?
Email delivery delayed
We're noticing longer than usual delays on email notifications sent from ServiceDesk Plus Cloud this morning. For example, I opened a ticket at 7:43am this morning through the technician portal, but the technicians in the group I assigned it to did not
My Aging Request by technician report is not working
Hi My Aging Request by technician report is not working. The error is: Invalid object name 'WorkOrder_Threaded'. SELECT au.FIRST_NAME 'Associate', (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID
[New Release] ADManager Plus' latest build 8020 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8020. Features Risk exposure management: Provides a visual map of high-privilege accounts, helping identify vulnerabilities and privilege escalation
[Security update] Log360 Cloud Threat Analytics authentication
EventLog Analyzer customers using the Advanced Threat Analytics add-on with Log360 Cloud Threat Analytics are required to update to version 12550 or later for improved authentication security. The new version enhances security by introducing IP restriction,
Updating to 15.1
I started the update process and received a popup that left me unsure as how to proceed. See attached screen shot.
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft has frozen developments and enhancements for their Exchange Web Services (EWS) for Exchange Online and Office 365 were frozen back in 2018 itself and will retire this service from October
Recently installed ManageEngine Malware Protection causing false positives with Microsoft endpoint protection
This was something that was autoinstalled on my domain computers I believe with a recent cloud agent update. I looked through the cloud agent settings but don't see an option to disable it. Is this possible?
Integration Microsoft LAPS
How about the plans to show the technicans the new encrypted LAPS password. At the moment the LAPS is only supportet in the legacy version, not in the new LAPS for Windows with encrypted password! Old version has the ldap attributes: ms-mcs-AdmPwd ms-mcs-AdmPwdExpirationTime
Allow or disallow users to read some password in clear text but no some others
Hi, i there a way to share accounts to different users giving them access in clear text on some passwords but not on some others with only connexion using the account but without reat it ? thanks regards
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone ! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Average speed showing in the GUI doesn't match with the nubmer in the graph
Just got the free version Netflow manager installed and test its function. It's great! Thanks. Happen to see this issue, Maybe it's a bug: from the conversation, it shows the speed is 37.12 Mbps. but while click the graph, it shows about 3.7Mbps. See
Printer Management in MDM
Hi team, is it possible to manage printers in Mobile Device Management for Android Devices? Thank you! BR Nico
Remote connections through PAM360
Hello all, did anyone launched remote connections(RDP connections) from PAM360? when i tried to launch remote connections from pam i can see a new window popping and closing within a second even though i can see this page.
Failed to download office patch meta json with error code : 404
Hi, I have a problem distributing Microsoft Office 365 patches on Workstations. we get the below error Failed to download office patch meta json with error code : 404 Patches can be downloaded but when i press install i get the above error. And as per
OSD replication to remote office stuck on "Yet to start image replication"
Hi, I am having issues when replicating images to a particular remote office. In the example, I have 2 remote offices, I have a W10 image and a W11 image both captured and stored in the local office image repository. When replicating either of these images
Suggestion, column chooser : part of a patch policy
Hi , it would be very helpful if we could add a column to know if the system are part of an auto-patch policy in the column chooser. So we could sort the managed system by auto-patch policy and see if we missed a system.
Secure your browsers from the Cloud9 browser botnet malicious extension.
Hello Browser Security Plus users, As reported by Bleeping Computer, the Cloud9 browser botnet is discovered to thieve sensitive data from your browsers by using malicious extensions. These malicious extensions can get entire access to your browser remotely
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30 . Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Problems with registry changes
I am trying to change the value at the registry key "Software\Classes\CLSID\{323CA680-C24D-4099-B94D-446DD2D7249E}\ShellFolder". These keys are more protected by the system, and it seems the DesktopCentral agent, which is running as SYSTEM cannot make the change directly. So, I set up a permissions management task to add SYSTEM to that key with full privileges. This doesn't seem to work, since these keys are not set to inherit permissions from above, and the SYSTEM account only has read access to
Google Chrome
is there a template or a configuration to disable the auto update of Google Chrome? Glad to see that you have it available in patch management, is there a way to disable the autoupdate and let patch management handle it?
Language Not changing
Hi, I've just installed desktop central on my network, However when I create an AD user and have the language set to English, it default's to Spanish, I've set up the user with the default Admin account. I have tried changing it as the user and also deleted the user and tried again, Any idea with how I can get this changed?
Next Page
