Problems with registry changes
I am trying to change the value at the registry key "Software\Classes\CLSID\{323CA680-C24D-4099-B94D-446DD2D7249E}\ShellFolder". These keys are more protected by the system, and it seems the DesktopCentral agent, which is running as SYSTEM cannot make the change directly. So, I set up a permissions management task to add SYSTEM to that key with full privileges. This doesn't seem to work, since these keys are not set to inherit permissions from above, and the SYSTEM account only has read access to
Google Chrome
is there a template or a configuration to disable the auto update of Google Chrome? Glad to see that you have it available in patch management, is there a way to disable the autoupdate and let patch management handle it?
Language Not changing
Hi, I've just installed desktop central on my network, However when I create an AD user and have the language set to English, it default's to Spanish, I've set up the user with the default Admin account. I have tried changing it as the user and also deleted the user and tried again, Any idea with how I can get this changed?
Enhances and Bug Fixes between 90111 and 90121
We are running build 90111. The latest hotfix is 90121 but the documentation shows only Enhancements and Bug Fixes between 90103 and 90121 Where can I get a list of differences between 90111 and 90121? Mike
Issue with patch ID 98573
We are getting the following when desktop central is trying to push patch ID 98573: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. This seems to be happening on desktop OS's; servers seem to install it ok. The patch is not detected as being needed by Windows Update. I'm
Disable Java Update Configuration
We have probably a handful of systems that require a specific build of JAVA for the application that is installed on them to function. We do not want to disable auto updates of java across the domain, but want an easy way to block further installation of JAVA on those systems when we push out the latest build of java.. These systems are not connected to the internet so there is no way for them to automatically update java, we have to push them out.. (these are the systems on that specific build)
Install MSU Patch
We recently had some reports of IE9 crashing after installing a MS patch KB3008923. Microsoft released an update that fixes the issue, KB3025945. However it is not an available patch in DC. I tried pushing it out as a software package but cannot get it to work. Anyone know how to push out this patch? Thanks.
Java template
We were running on Java 8 update 25. This was from a template in desktop central. I was wondering if there was a newer version, so i searched in templates and found Java 8 update 32. So I downloaded the package and added the new version in the configuation and deployd the new verson to some of our machines. After he said it was finished I went to the computer and looked by software in controlpanel. there i saw 2 versions of Java. The old version and the newer one. Is there a way the newer version
Deleted computer still appears in custom reports
In these custom reports a computer appears that does not exist for more than a year. This computer has been removed from active directory and does not appear in the Inventory view or in the All systems view of Patch Mgmt or in the SoM view. Neither it appears in pre-built reports like the "All computers" report. But in existing custom reports and also when I create a new custom report - type 'computer' or 'software' does not matter - this computer still appears. This is a problem for us because I
What version should I be updating to?
Hello Desktop Central Team: Which version should I be installing to be up-to-date? According to the service pack webpage (http://www.manageengine.com/products/desktop-central/service-packs.html) the latest version is 90121. According to the security page, (https://connect.manageengine.com/tags/securityupdate-dc -> http://www.manageengine.com/products/desktop-central/cve20149331-cross-site-request-forgery.html ) I need to be at 90130 to have the security hole patched. According to the url (https://uploads.zohocorp.com/Internal_Useruploads/Desktop_Central/o_19d4gos3eubj99rgm4kjm1h8h1/ManageEngine_Desktop_Central_9_0_0_SP-0_132.ppm)
Force Reboot after deploying patches
Hello all, We've recently begun to patch our Windows environment after a half year hiatus. I've noticed that a many computers are stuck at the "Retry in Progress" status and hanging on the last patch (out of 70). We began patching around October 26, and the patch configuration still shows "Retry in Progress" on those same machines. Has anyone else experienced this issue and come up with a solution? Is there any way to force a reboot of a machine so that the last patch pushes? Thanks in advance for
Problem with Authenticating the Integration ( Integrate Desktop Central with Service Desk Plus)
Hi All, I have a problem with Authenticating the Integration . Desktop central with key license 30 days I get API key in Desktop central , then I get error when I import to Service Desk Plus. Why API key Invalid . Who can tell me how can I fix it ? Thanks
Block Executable - Upload CSV file of known bad HASH
The new feature from our recent upgrade appears very beneficial. https://www.manageengine.com/products/desktop-central/help/inventory/block_executables.html?dci Sadly the very first thing Security & I thought of was not possible. Security & I had this brilliant idea of uploading a CSV file of all known bad executable HASH values. Known Virus, Malware, Cryptos, ect. ect. Sadly the only way to block a hash is to upload the actual .exe. Would it be possible in the future you could add this feature?
Network Adapter Information
Want to know if it is possible to view the mac address of the Wireless network adapter in Desktop Central? We have got the agent installed and the inventory details pulled into DC, but when we drill into the system the only thing we see is the Ethernet adapter details and no Wireless adapter details.
Desktop Central - Managed Services??
Hello all, I hope this isn't a dumb question, but is it possible to use ManageEngine Desktop Central to manage Windows Updates and App updates and Software Deployment on remote computers (not on the same LAN as the admin console)? I don't know anything about Desktop Central at all. I handle maintenance for 5 small businesses (Windows Updates, Server Updates, Antivirus Updates etc), each with about 10 computers. It's quite time consuming to stay on top of Microsoft Updates and Third Party App updates.
November 2015 Microsoft Security Updates
Hello all Three of the patches in this month's updates need to be installed in a specific order - MS15-115, -121, and -122. Will Desktop Central handle these updates in the correct order? Thanks
"Software Uninstall Successfully" hangs
I am evaluating Desktop Central 9 and did couple of regular tasks including software uninstallation. I tried to uninstall "Adobe Reader 7.0.8" from 5 machines and after a long time now status is still showing "Uninstall Initiated Successfully". I re-scanned them and Adobe Reader is still there. Any idea what it might be or what I did wrong?
Desktop Central remote control help
I am trying to use the remote control component in Desktop Central. When I click to start the agent, a new window pops up saying "Please wait...Establishing remote control connection on -"computer name". After this nothing happens. The screen just keeps saying that it is establishing the connection. I tried accessing several computer from my machine with the same results. It used to work on Windows 7 but I recently installed Windows 10. Has not worked since. I am using Google chrome version 46.0.2490.86
Deploy Policy Wanted - Reboot only if no user is signed on
Hello I would like a deployment policy that reboots only if no user is signed on. I thought that option was already available in fact, but not seeing it. Is that something can be incorporated if there is no interactive session going on a computer? If it already exists, could you help lead me to it :) Thank you!
Patch Failure Stops Patching Process
I have noticed that when we deploy automatic patches, that when a patch in a deployment fails on a server, then the entire patch sequence for the server stops. All of the other patches are not deployed. Is there a setting that needs to be set in order for the remaining patches to deploy. This is causing issues with our compliance model and creates a situation where we have to manually go back and verify patch completion and redeploy manually. Thanks
Rebuilt Server (new hardware) Seen as "down" in DTC
We had a motherboard, (includes NIC-macs), harddrives replaced on a server, and while active directory is happy with this server and its complex software installations. Desktop central agent is not. It was showing as "down" so I reinstalled the agent, and that completed quickly and still showed as down. So I'm attempting to uninstall the agent, and here's where I see it just hanging. I expect removing it from DTC and readding it, might be the way to go. Just curious what DTC might be looking
Anti-Virus Update Report Question
Is it possible to have a report or run a scan to see what computers are lacking ant-virus software on them?
Down Machines in DTC
I applied the 9.1.84 update on Monday 11/16/2015 of last week to my DTC server. After the update I have a great number of my machines reporting as down in DTC. Also what is the acceptable time frame for machines to update their software I have a couple dozen that are alive and on the network that have yet to update. I have bounced the machine that DTC is living on in an attempt to force the machines to reestablish connection to DTC. I can ping the machines just fine and when I log onto the machines
Update Templates
Hi there, Recently I had no use of the Desktop Central in last few months. Now I installed this back in Feb 2015. Can ayone tell me how to update the Templates under Software Deployment please? Last were back in June 2015. Many thanks, Terry
remove domain users from Local Admin group on Computers (with DC
Hi Is it possible to remove domain users from Local Admin group on Computers (with DC)?
file corrupt, how to repair it?
However, if I save the PDF file to their computer, the downloaded file becomes corrupt. The PDF file is always some KB, but very important to me. The error message when I'm opening the downloaded PDF: error at opening document. and file is damaged
MySQL database (5.0) will not start up
The data is held in a single large file named ibdata1, and the file seems to have grown too large. This database is held on a Windows 2003 Server. I need someone to tell me how to extract the data from the large datafile without starting the database OR extend the allowed size for the file on Windows so that I can start db. Starting the db from a command window, I get: >> CMD window >> C:\Program Files\MySQL\MySQL Server 5.0\bin>mysql ERROR 2003 (HY000): Can't connect to MySQL server on 'localhost'
KB3004365 not detected as missing on most computers
I have 300 computers that are missing KB3004365, but only a few are showing as missing in the Desktop Central console. In the log on the clients that are not getting the update, there is a line that reads: [ 2015-11-30 08:44:51:060 ] [ 2916 ] [INFO] GetValuesUsingWMIQuery : The required Value is given by : KB3004365 Attached are screenshots from windows update on a typical client machine, as well as the DC server console. Please advise.
New to Desktop Central
Hi I am new to desktop central and was hoping you can help me. I am trying to create a helpdesk procedure with desktop central. I know that a user will have a client in their machine that they can click and send email to a mailbox. (the support mailbox) I am now looking at where these tickets are saved. ( I know it reaches the email inbox but would like to see a console of a page where every ticket is logged). Any help would be appreciated. Thanks
MS outlook policies
Dears We want to apply policies to enforce end users using Email tracking as per the below screen shot and denied them to make any change. Policy Name : smime Type of File: PKCS #7 Signature (.p7s)
Desktop Central port use (Patching, Remote Controle, Remote File Sharing)
Hye people off the forum, I found some good information that can be useful to some people. Currently I'm experimenting with Desktop Central in a small test environment. I have tested some patch functions, Remote Control en scan/inventory off PC. Everything has worked when adding some ports to the firewall rules. But the Remote Control keep failing. On the GUI web-interface it sayd: "Please wait...Establishing remote control connection on -'computer name' ". On the target PC you get something like:
Windows 10 patch download errors
Hello, The following patches couldn't be downloaded; 19173 windows10.0-kb3105211-x86.msu English May Require Failed 0.0 Dec 3, 2015 10:12 AM Patch 19173 download... Read KB 102291 windows10.0-kb3120677-x86.msu English May Require Failed 0.0 Dec 3, 2015 10:12 AM Patch 102291 downloa... Read KB 102293 windows10.0-kb3103688-x86.msu English May Require Failed 0.0 Dec 3, 2015 10:12 AM Patch 102293 downloa... Read KB Please advise! Thanks, Zahid
Support?
Has anyone out there had any success whatsoever with support? I have been trying to resolve an issue and gotten no call backs, on chat they end after 60 seconds of "no response" Check out the time stamps - I got a whopping 60 seconds to respond to the tech before he closed the chat session?
Report for monitors and connected computers
I'm trying to get a report that lists all computers and then specifically the monitor make and serial number that is attached to them. Any ideas if this is possible?
Third Party Patches Missing
Hi Desktop Central Patch Team It looks like you're missing a few third party patches: 7Zip: http://www.7-zip.org/history.txt Notepad++ https://notepad-plus-plus.org/download/v6.8.7.html Team viewe r: https://www.teamviewer.com/en/download/changelog/windows/ Thanks
MDM/Containerization
We.ve had Desktop Central for about a year now. I'm just now using the MDM feature and was wondering does Desktop Central MDM support Containerization? Thanks....Jonathan
remote view multiple computer in single browser
HOW TO OPEN MULTIPLE REMOTE CONTROL ON SINGLE BROWSER IN MULTIPLE TAB?
Switching to 64bit
Hi, I see from the 9_SP2 readme that it states "Desktop Central is now available as 64-bit exe". Doesn't say much more than that. Can someone tell me how to a) see if I am running the 32bit or 64bit version of Desktop Central, b) if it's 32bit, how I upgrade it to 64bit? Cheers, Fernando
Auto Patch Deployment, Can Anyone Help?
What we want to know is if there is a good way to go about this...We have a "Test Group" created to scan, download and deploy all windows and third party apps. After about a week without any issues we would like to deploy those patches to the rest of our network. As of right now we are doing this by selecting all machines in "All Systems" and deselecting the patched machines.We then push the remaining updates out that way. I feel like there must be a more automated way to accomplish this. Can anyone
Changing password globally
Is there a way in desktop central to globally change all computer wireless password of a SSID when we change the password. So we do not have to do this manually. Any help would be great.
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