Customization of Widget shown on Right side of all request screens

Customization of Widget shown on Right side of all request screens

Does SDP (Cloud) allow customization of fields shown in the right side panel in all request screens?  We do not use all of the default fields, and we like to instead be able to place some of our custom fields. 
Our prior system showed all data on one screen.  We default to showing the conversations tab in SDP, but then technicians are not automatically seeing key pieces of data.