Dear Users,

We are elated to announce the upcoming enhancements in ServiceDesk Plus Cloud.Below is a brief run-through of the same.

ServiceDesk Plus Cloud Onboarding Experience  

Revamping ServiceDesk Plus Cloud onboarding for a faster, smoother, and more personalized start. The new update brings a modern UI, a simple three-step setup, and smart personalization to help new admins get their help desk up and running with minimal effort.

Key Highlights  

• New Onboarding UI
  A modernized interface and guided workflow make the onboarding process more intuitive and tailored to each organization.

• Simplified Three-Step Setup
  New users can set up their account quickly by specifying their industry, ITSM needs, and data preferences through a clear three-step questionnaire.

• Step 1: Specify your industry and technician count for personalized recommendations.

• Step 2: Define your ITSM priorities and the system will tailor features and modules accordingly.

• Step 3: Choose between starting fresh or using pre-populated sample data relevant to your industry.

• Sample data will be populated based on your industry (specified in Step 1), helping you explore the platform faster. For example, healthcare setups include sample healthcare requests as shown:

• Personalized Setup & Guided Tour
  Once onboarding is complete, essential help desk configurations and admin privileges are applied automatically. Administrators can explore the platform through a guided tour or customize settings via a centralized setup page.

• Edition Switching & Add-Ons
  Editions are automatically selected based on onboarding inputs. Administrators can switch editions at any time and select relevant add-ons to extend capabilities. Switching editions will reset the admin-configured details page and navigation menu customizations to match the new edition.

• Primary Setup Enhancements
  Access to key configurations like mail server setup, self-service portal customization, and personalization settings are made easier.

• Explore AI Features
  Administrators are introduced to explore GenAI and ML-powered features that simplify your tasks and improve productivity.

• Self-Service Portal Enhancements
  To help you deliver a personalized and industry-relevant user experience, the requester portal customization wizard now offers industry-specific templates, personalization variables, and improved widget organization.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud