Dear Users,

We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same.

Upcoming Change: Accessing Our Application  

We’re updating the way you sign in to our application to improve security and provide a more consistent sign-in experience. These changes will be rolled out in phases.  

Phase 1 (expected by end of October)  

• Adding or editing custom service URLs based on the ServiceDesk Plus Cloud domain (e.g., helpdesk.sdpondemand.manageengine.com) will no longer be allowed. You can use the existing domain.  

• You can delete existing subdomains.

• We recommend moving to an organization-owned custom domain for long-term use.  

Phase 2 (about a month after Phase 1)  

• Existing ServiceDesk subdomains (e.g., helpdesk.sdpondemand.manageengine.com) will automatically redirect to your organization’s official access domain.  

• If no custom domain is set, users will be redirected to the global ServiceDesk URL (sdpondemand.manageengine.com). From there, they can enter their email and continue to sign in.  

• Old ServiceDesk subdomain links will continue to work for up to 6 months after this release to give time for transition.
        

What This Means for You  

• You may notice a different URL when signing in.    

• Your usual login credentials will still work.  

• Any links in emails sent from ServiceDesk will also use the new global URL or your organization’s official access domain.  

• The sign-in page may not display your organization’s logo or name unless you are using your custom domain.    

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud