Upcoming change in ServiceDesk Plus Cloud

Dear Users,

We are elated to announce the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same.

Upcoming Change: Accessing Our Application

We’re updating the way you sign in to our application to improve security and provide a more consistent sign-in experience. These changes will be rolled out in phases.

Phase 1 (expected by end of October)

Adding or editing custom service URLs based on the ServiceDesk Plus Cloud domain (e.g., helpdesk.sdpondemand.manageengine.com) will no longer be allowed. You can use the existing domain.
You can delete existing subdomains.
We recommend moving to an organization-owned custom domain for long-term use.

Phase 2 (about a month after Phase 1)

Existing ServiceDesk subdomains (e.g., helpdesk.sdpondemand.manageengine.com) will automatically redirect to your organization’s official access domain.
If no custom domain is set, users will be redirected to the global ServiceDesk URL (sdpondemand.manageengine.com). From there, they can enter their email and continue to sign in.
Old ServiceDesk subdomain links will continue to work for up to 6 months after this release to give time for transition.

What This Means for You

You may notice a different URL when signing in.
Your usual login credentials will still work.
Any links in emails sent from ServiceDesk will also use the new global URL or your organization’s official access domain.
The sign-in page may not display your organization’s logo or name unless you are using your custom domain.