Hi there,

In the ninth episode of Masterclass 2025, discover how your enterprise can deliver a seamless service delivery experience through Ask Zia, powered by GenAI capabilities. We'll showcase how to deploy our upgraded GenAI-powered LLM-style conversational support agent to meet the needs of your end users and technicians. We'll also go over how your enterprise can reduce the administrative burden on your process owners through effective AI capabilities like Ask Zia Workflow Assist, AI-powered Code, Script generator for customizations, and change risk prediction.

In this episode, we'll walk through:

• Choosing between three different LLM providers to power your virtual conversational agent.

• Getting contextual solutions for problems ranging from simple to complex.

• Creating incident tickets of entire conversations while preserving their details.

• Visualizing service desk KPIs from within conversations.

• Accessing the help center for answers regarding admin configurations in ServiceDesk Plus Cloud.

• Retrieving data from Analytics Plus based on prompts provided and presenting them in statistical or visual format.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

​

Time: 11am GMT, CDT, and PDT | 3pm AEDT

Duration: 60 minutes

​

​

Regards,