When a requester sent us a new incident the asset name is automatically filled in.

The requester has multiple assets on his name so now assets which have nothing to do with the request will be associated.

For example one of our employees made a new incident and asset is automatically filed, the 89313.. number is a SIM number and have nothing to do with the incident. 

When we go to that asset we see that the incident is associated with the asset.

is there a way we can turn off the automatic asset fill?

Kind regard,

Jordi van Oosterbosch