Templates/Data Insert based on Ticket Categories
Hi all,
I'd like some help with creating a template for new tickets.
When a specific category and subcategory are selected, I would like to insert text into the subject and the description boxes.
Is this possible to do? All research shows that I will need to create fields instead - this is too rigid for me.
This is an example of the template:
This is an example of the template:
Subject:
New Meeting Room Request
New Meeting Room Request
Description:
Requested Meeting Room
Name: (We may rename this to fit the naming structure)
Street Number:
Street Address:
City:
Country:
Postcode/ZIP:
Building: (Check Room Finder - we will create a new building/location if it does not exist already)
Building Floor:
Capacity:
Webex Video Conference: Yes/No
Street Number:
Street Address:
City:
Country:
Postcode/ZIP:
Building: (Check Room Finder - we will create a new building/location if it does not exist already)
Building Floor:
Capacity:
Webex Video Conference: Yes/No
And how it would look:
