Error view task request

Error view task request

Hi Team, 
SDP V14.5
A user is unable to view the task and receives the following error message: ‘Unable to parse the given data
I checked the API response from the system, and when passing the row count, it is currently sent as "%22%3A%2210%20%22%2C%22". There is an extra space in this value, which is different from other users.
The JSON returned by the system is as follows
/api/v3/requests/1339/tasks?input_data=%7B%22list_info%22%3A%7B%22start_index%22%3A1%2C%22sort_field%22%3A%22index%22%2C%22filter_by%22%3A%7B%22id%22%3A0%7D%2C%22sort_order%22%3A%22asc%22%2C%22row_count%22%3A%2210%20%22%2C%22fields_required%22%3A%5B%22owner%22%2C%22percentage_completion%22%2C%22index%22%2C%22priority%22%2C%22title%22%2C%22status%22%2C%22scheduled_start_time%22%2C%22scheduled_end_time%22%2C%22id%22%2C%22marked_owner%22%2C%22group%22%2C%22marked_group%22%2C%22associated_entity%22%2C%22request%22%2C%22site%22%2C%22overdue%22%5D%2C%22get_total_count%22%3Atrue%7D%2C%22include%22%3A%5B%22dependencies%22%5D%7D&SUBREQUEST=XMLHTTP&_=1764314370344
So is this a system error, or what should I do to fix it?
Thanks
      • Sticky Posts

      • [SOLVED] 10500 Update issue with custom certificate

        Update kept failing just before the database (SQL) update.  When I switched the server.xml back to default the update went through but with either that one left in place or the one calling my cert back in place the server never gets beyond server started...............  suggesting something not right in the server.xml?
      • [SOLVED] Emails are not being sent with changes

        Hi,  I have a problem with mail notifications. Emails are not being sent on change creation and on change status transition. The roles to notify are set in the workflows as you can see in the screenshow below as example: Notifications are working with Requests. I'll attach the log file from the last change I created.
      • Script fails when AD USER has an apostrophe in name ex. abc ' D slva

        Script fails when AD USER has an apostrophe in name ex. abc ' D slva Action Executed is :sendmail notification to sap Message: Traceback (most recent call last): File "sendemail.py", line 62, in requestJson= getSDPJson(sys.argv[2]) File "sendemail.py", line 27, in getSDPJson data = json.load(data_file) File "C:\Python35-32\lib\json\__init__.py", line 268, in load parse_constant=parse_constant, object_pairs_hook=object_pairs_hook, **kw) File "C:\Python35-32\lib\json\__init__.py", line 319, in loads
      • Survey link not working

        Hi,  I am encountering an issue with the survey link. I have included the variable $SurveyLink in the survey settings and have inserted the hyperlink as well, but whenever the email for the survey is sent out, it only shows as "http://ict-helpdesk:8080/$SurveyLink" I am using servicedesk plus build 9223. Thanks! Geraldine Legaspi
      • Remote Desktop / Remote Control Troubleshooting document

        Dear Users, Kindly refer to the following documents for any details regarding remote control. Prerequisites and troubleshooting document : http://writer.zoho.com/corporate/mailzoho.com/kprakash/Remote-Control-Document How remote control works (also includes steps for pushing the agent to remote machines from Active directory) : http://writer.zoho.com/corporate/mailzoho.com/kprakash/How-Remote-Control-Works Thanks and regards, Srikrishnan ServiceDeskPlus ManageEngine ServiceDesk Plus - Help Desk Software

                        New to ADSelfService Plus?