Hello,

We have this configured:

Helpdesk Customizer - Notification Rules

Acknowledge requester by e-mail when the request is closed.

But, If requester respond the e.mail, then Servicedesk reopen the request as a new request.

It’s posible to not allow this?

If requester try to respond email, receive a e-mail that say “This resquest has been closed reopen a new one request” for example.

thanks