Upcoming enhancements on Requests and Assets in ServiceDesk Plus Cloud.
Dear Users,
We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud.
Below is a brief run-through of the same.
Enhancements
Requests:
Archive canceled requests and requests that are in any completed status. You can do this under Setup > Data Administration > Data Archive.
Assets:
You can now select Asset State as a reference entity for lookup additional fields.Service Pack column is now available in the list views of Computer and its child product types.
Service Pack column is now available in the list views of Computer and its child product types.
The Name column in the asset report now includes a link to the asset details page.
Asset notifications (default and custom) now include a link variable to the asset details page.
You can now select Asset as a reference entity for lookup fields in custom subforms.
Asset acknowledgment notifications now include more asset fields.
Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud