User validation error
Hello to all, we have restarted a production server and after that we can not login to SDP. In SSO we can see the following message: 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/Popup.js 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/MicrosoftTeams.min.js
[ SD-100376]Alter Autofill Behavior in SDP for Chrome
I just wanted to give some feedback that when using ServiceDesk Plus (On-Premises, current build 110307) with Google Chrome (Current, most up to date Version 96.0.4664.110 (Official Build) (64-bit)), the auto-fill suggestions for commonly used input fields
Security Advisory - M365 Security Plus versions 4420 and below
Hello everybody! We have fixed an authentication bypass leading to arbitrary file-upload remote code execution vulnerability (CVE-2021-42099) reported by moon. This article provides more information on the issue and how to resolve it. What is the
Security Advisory - M365 Manager Plus versions 4420 and below
Hello everybody! We have fixed an authentication bypass leading to arbitrary file-upload remote code execution vulnerability (CVE-2021-42099) reported by moon. This article provides more information on the issue and how to resolve it. What
[SDF-49366] User Groups & Announcements - Email the User Group?
In SDP it's possible to make announcements visible to a user group. However there is also an option to email individuals when creating an announcement. Is it possible to email the User Group or would a distribution list need to be set up in MS Exchange
Upgrade to the latest Secure Gateway Server
Greetings, We have updated Desktop Central's security component, Secure Gateway Server with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for the build update in this
Mobile Device Management Storage Encryption showing as "No"
We have a device and in the MDM reports it's showing as Storage Encryption: No. We do a recent scan in MDM just to be sure. We check the device manually (manage-bde -status) and it's showing as Bitlocker enabled, all looks normal, and in Desktop Central
Assets Lincensing
Hi, I would like to know, the licensing of the assets is based on the status or any asset added to SDP will count as a node, even if the asset is "Disposed"? I make the question because I want to register all out IT Assets in SDP, but I need to know
Transitions buttons doesn't appear for requester manager
Hello, life cycle has been created and assigned a Transition for requester manager and give the manager authorization to show the incident, but the Transitions buttons doesn't show when he access the incident. manager is defined as requester. Transitions
URL Redirection
Hi Support, Thanks for the excellent reply to my last query; I got another question concerning URL redirection. I would just like to know how to redirect our http://servicedesk to the http://servicedesk:8080/HomePage.do URL. Thanks.
Servicedesk Plus Ver12.000 REquest Upload Crypt excel file Faild.
After applying the build 12000, I can no longer upload a open password protected excel file when making a request. Please tell me how to resolve. When making a task or request, can't upload xlsx file with encryption and password. Same reason, pptx,docx
Home Page Edit
1. Is there a way to change the request to automatically open the default request template and not the request catalog? We want the user to be able to click and submit a request as we are only using one incident template (default). 2. If the above can
Self-service portal customization boxes
Hi, I've been playing around with the HTML editor and managed to add one more "box", in this case "View Solutions", I would like to know where this comes from {{i18n "search_widget.help8"}}, and how to add a new functioning button. /Norman
migration of specialists
Hey we plan to migrate users to a new domain. specialists who are added to ldap will also be updated to the new domain. Is it possible to migrate specialists to a new domain so that the entire history of their applications is preserved? The attribute
API Calls to other instances
When I make the following API call I get results from the default IT Helpdesk instance: GET https://{ORG_SERVICEDESK_URL}/api/v3/requests/ I get a list of requests from the default instance, "IT Helpdesk". I would like to be able to make the same call
Reporting on the Re-Assignment of Tasks and Requests
We are using tasks in ServiceDeskPlus because there are requests that require multiple teams to work on separate requests. Our management team would like to view how teams are sharing work through tasks or redirection of requests. Is it possible to run
[Log4j Advisory] ADSelfService Plus 6119 released to remove Log4j dependency
Hello Everyone, We would like to inform you that ADSelfService Plus build 6119 has been released to remove Log4j dependency. Issue fixed: Log4j dependency in ADSelfService Plus has been removed to ensure security. Is ADSelfService Plus affected by Log4j
Agent Client running, but still has live status down. Why?
I just started to use Desktop Central to see if I want to work with it. I installed the server site and have now installed the agent client on two systems. On both systems it is running, but on the server side it says the client is down. Could some one give me some tips on what I'm doing wrong and what I should do tofix this? Best regards, Dennis
Zia Configuration Suggest Template is erasing request details
Last week we updated our environment to v120000. We also decided to enable the Zia Configuration settings for the Requests module. Today, when reviewing tickets that were submitted over the weekend, I noticed if I accepted the template recommendation
Exchange Reporter Plus build 5700 released with easy to manage security hardening options and other issue fix.
Hello Everyone, We have released a new build of Exchange Reporter Plus, 5700, with the following security hardening options and issue fixes. Highlight Security Hardening: Now access all the important security-related settings that you must configure
is there a way to uninstall Service desk Plus from Command Line?
I am unable to uninstall Service desk + from control panel. It saying that it is already installed and please uninstall -.-
SDP and DC integration - software install
When installing software from a SDP request, under custom actions - install software, is there a way to use a different policy other than the default DC policy? Some of our installs won't work with the default policy.
Show Secondary Emails to Technicians without Admin Rights
We are starting to encounter problems with users who have secondary email addresses in SDP. It would be great if SDP would show WHICH email address the requester is using to create the ticket instead of always defaulting to the primary. A very large portion
SLA's and Due Date adjustment
HI I have a standard SLA but we have an agreement on some requests that they will contractually completed within 48hours of the final approval. Obviously if the request isn't approved straight away then this can have an impact on the SLA completions.
Survey in user self service portal
Is a way to show Survey in user self service portal?
custom filed for create User group.
custom filed for user group. Now, Some filed can uses on user group. But if Servicedesk can use all additional felid to create User Group, It's good work.
Associate existing tasks and reminders to service requests
Hello guys, Is there any way to associate an existing task to a service request? Same question for existing reminders? Right now I see the functionality to create new tasks/reminders from inside a SR, but no way to associate existing ones. Thanks!
Importing equipment into CMDB
Hey! Please tell me where you can read about how to set up automatic unloading of equipment from an existing corporate system in the CMDB SD? Interested in how to put what, for example, once a day, the system took a pre-unloaded file (CSV) from the path
Attachments with ~ or _ or any special characters
Hi, I am on the latest version and changed the settings to include all attachment extensions but filenames with ~ or _ or any special characters do not come in the system.
Upcoming Release: Secondary Email and Technician Additional Field Enhancements
Dear Users, We are ready to unwrap the upcoming enhancements in CSV & Provisioning tool user import. Below are the details, - OrgAdmins/SDAdmins can add a secondary email to user accounts via CSV import of users or using provisioning tools. However,
What are the keyboard shortcuts for going to my pending requests and to create a quote block
Hey there .. What are the keyboard shortcuts for going to my pending requests and for creating a quote block while typing replies?
Removing older backups failed
Hello, on version build 12000 backup is scheduled to be removed if older than 3 days. Backup folder contains 2 *.ezip files named *.part1.ezip and *.part2.ezip. After 3 days passed, SDP deletes ONLY *.part1.ezip file while *.part2.ezip file and folder
I need hide some field in General Information??
How can i hide some field in General Information of Incident Request? Version: 10.5 Build 10501 Thanks
Requester Allowed to view
Hi. I have a question about "Requester Allowed to view" . Sometimes one Head of Department rule many departments at the same time, ho to make function works with "list" of departments. As example: Ann heads financial department, but she also works with
What is the last version for Desktop central ??
my prouduct version is 10.1.2134.2 but i can only find hot fix for version 10.1.2127.20 Remote Windows Desktop Management and Administration Software - Download Service Pack (manageengine.com) and here i can find note about newer version but there is
Is there a place in MEDC (with Endpoint Security) to report on Microsoft Defender Antivirus details?
Microsoft Defender Antivirus logs all sorts of good information (scan results, detections, etc.) in the Windows event log (seen by Event Viewer). Is there somewhere in MEDC (with Endpoint Security) where we can view and report on this data? Here is a
Planned US Data center Maintenance on Dec 25th, 2021 and 1st January, 2022
Good day & Merry Christmas! There will be a planned maintenance for our US data center as part of our annual infrastructure maintenance on December 25th, 2021 and January 1st, 2022 for about 3 hours from 6:30 PM to 09:30 PM PST. We don’t expect any major
Computers inactive for a long time
As part of provisioning computers, we update the computer AD description with the assigned user. When users go on holidays and do not connect their computers and the computers do not report to Desktop Central after certain time, I would like Desktop
Password Manager Pro (PMP) - installation, license
1) For the Password Manager Pro (PMP) option, can this account management application be installed on the same server as ServiceDesk Plus? 2) In this link, https://www.manageengine.com/products/passwordmanagerpro/help/installation.html#licensing, it mentions
Windows Update and patch management
Hello All, I have been using desktop central for patch management and I think that my settings are not set correctly. I say that because a number if not all of my machines seem to be going to Windows Update to get their updates and not my DC Server. They
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