[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Online training] Analytics Plus free virtual training for beginners
Learn how to turn data into insights. Join us for a free training session and learn the basic steps to import data into Analytics Plus, create reports and dashboards, use built-in AI assistant, Zia, to get answers to questions, share and collaborate with
Exclude certain fields from Notification Rule: "Acknowledge requester by e-mail when the request is updated"
It seems that a request is "updated" whenever any field in it is changed. But we have some fields used for internal purposes, and when those are changed by the technician, how can we avoid sending notifications about them? Am I missing something obvious?
Query Report Asset State
Hello, help me add in this query Asset State (In store - In use etc.) User Asset Assigned Thank you SELECT (resource.RESOURCENAME) AS "Computer Name", count(sdatt.attachmentname) AS "Attachment Count", LONGTODATE(MAX(sdatt.attachedon)) "Last Document
SDP Build 9336 - SMTP Issue
Currently getting the following error in the logs when sending emails via o365 smtp auth on build 9336. [03-01-2022]|[SYSOUT]|[INFO]|[124]|: 421 4.7.66 TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2. Visit https://aka.ms/smtp_auth_tls.
Configure Email Alerts - Overall disk space less than
I am currently using the "Configure Email Alerts - Overall disk space less than 5%" to alert me. This is working fine for all PC computers, but does not alert me to MAC computers that meet this threshold. Is this a bug? Rich
Vulnerability scanning - how often? force scan?
We have the Endpoint Security addon for Desktop Central and I've been busy fixing out of date software. (starting with the Critical over 90 days). I feel like I fix 90 bugs, but the list only goes down by 40.. or something like that. then the next
Updating Microsoft 365 not working
Good Afternoon, I am patching - Update for Microsoft 365 Apps for Enterprise Current Channel for x64 2201 of version(14827.20192) on 5 Surface Go Devices and I am not able to get the patch installed with refresh or startup options. I keep getting "The
Looking for a way to determine if agent upgrade fails
We are seeing an issue where an agent upgrade fails and the system is then removed from DesktopCentral and we have no way of telling without going to the agent tab and looking for it. Many other systems have alerts to let admins know when systems have
APM v15402 Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Good mornig, Please, you could support me with the issue "Not able to collect the data for CPU,Disk,Memory attribute using SSH mode". I added recently 14 linux monitors and all have the same message. I had check the commands used to obtain the información
Desktop Central Integration
Desktop Central was a bit of a surprise for us. We went ahead and installed it on the same server as Service Desk Plus. We do not plan on getting a licensed version. We would only want to use the Desktop Central agents to scan assets. Is having Desktop
Can I set snmp-server host IP on snmp device by using MIB browser?
Hello all, I got a device that supports SNMP according to its spec. It has only web access (no telnet, no ssh), and I can't find any snmp related configuration field on its web configuration. I can get responses from the device via Mib browser, and I
[SD- 100868]SCCM integration and software inventory
Hi, Because we didn't want to deal with the hazzle of managing a whole extra product (Desktop Central) in regards to configuration, patching, etc. we haven't installed the Desktop Central and therefore our Asset function in SDP is now limited. We've instead
Change - Implementation - Sorting of Tasks
When viewing the Implementation stage of a Change, it would be great if there was a sorting option for Tasks which just directly sorted by dependencies. For example, right now if I add four tasks and then I define the dependencies such that they go in
Editing groups of specialists is not available
Hello. after updating to version 13.00, the ability to get into the "Support Groups" section in Russian disappeared. After clicking on the link, returns to the page - /HomePage.do?view_type=my_view If translated into English, then it enters the page,
How do you do a manual asset scan now with the Desktop Central Agent?
How do you do a manual asset scan now with the Desktop Central Agent for PC's that are on a separate network and cannot talk back to SD server? Previously the SD had a vbs script that ran and would leave the XML file on the desktop from there you import
Upgrade from Version 9.4 build 9400 to 10000
I am trying to upgrade from Version 9.4 build 9400 using the following file i.e "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" But its showing uninstallation completed with the below error in dos prompt in the background. Could not create connection;
How to add fields with multiple section for Project Module?
Hi there, I want to add additional fields with multiple selection into my project detail (project module), is it possible? And how to make field required? Thank in advance for your help.
Select different owner when creating a project
We are on SDP 12006. When creating a new project, the only user in the Owner dropdown is the person creating the project. We have multiple technicians that have the Project Admin/Manager role associated with their Technician account. How can I get other
API Rest Put to assign ticket fails with error 4000
{"response_status":{"status_code":4000,"status":"failed","messages":[{"status_code":4000,"message":"Input Json Data not found for entity.","type":"failed"}]}} When doing this from the API documentation page on our actual server, it works fine. When running
Custom views - Sorry an error has occurred
Hi, We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error: Sorry an error has occurred Unknown error occurred while processing your request. I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs. So far I've tried the below that I found in an old thread: Shut down service desk Rename
[Free training] Making IP and rogue device management hassle free!
Hey there! Tired of tackling never-ending spreadsheet rows and the security threats of rogue devices? Don't worry, we've got you covered! To help you easily manage IP addresses and tackle rogue devices, ManageEngine OpUtils is offering live, online
[SOLVED]no login for Administrator in web interface
Hello, i have a problem with administrator login to the web interface in service desk plus. when i prompt the credentials the system returns "username or password is incorrect" i search in the logs and i find this: [08:31:31:344]|[02-22-2022]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[59]:
Problem While Sending SMS
Hi when I want to send a test SMS in ADSelfService, the message "SMS sent successfully" will be shown. but No SMS will be sent and in Serverout0.txt log file i can see http url address page as html. Also I have tested SMS service with same parameters
Windows KB5009543 and KB5009566 updates break L2TP VPN connections
Hello everyone, January Patch Tuesday updates are out and Windows administrators have been seeing issues with the Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates. These updates seemingly break L2TP VPN connections. The issue: Users who
2 factor auth wont stay configured
Has anyone else had an issue with the 2 factor auth where after a few weeks it wants you to rescan QR code and reset up 2 factor when you login? We even have a few techs that even using the application or email it never accepts their 2 factor config.
Create request by technician
Hi, I know that is possible to create requests by technician for accounts this technician is associated with. But unfortunately when technician creates request his name is not listed in requesters drop down. I find out that there should be some option 'Show
[SD-100785] Empty new request after duplicating service/incident request
Hi SDP is v120007 After last upgrade request duplicating process is broken During duplicating incident or service request SDP clears body (description) of duplicated request and keeps all other fields like subject, type, requester, SLA, assets, etc.
Technician task auto assign
Hi, For service catalog form design I used task pre- define template, but I want to assign task to technician in support group. Please add this feature in next release
Python script for update CI Name
The task is to massively update the names of CI from the excel file. It is necessary to write a script, but due to little experience in python, I have difficulties in working with the API (Update CI). Can you please help with this? Are there any ready-made
Upcoming enhancements in Notifications ,Custom operational hours ,changes ,solutions ,purchases ,Integrations.
Dear Users, We are elated to announce the upcoming enhancements in notification , custom operational hours , changes , solution , purchase, Integration . Below is a brief run-through of the same: Enhancements General Notifications Support
Large Size of backup_logs folder in Desktop Central
Hi Friends my Desktop Central backup_logs folder has about 47GB Size and it has been grows in only 2 days! Also Number of log files is 8347! Log file and Screenshot has attached. my Desktop Central Version : 101213705 DB : SQL Server
Solutions section - Is it customisable?
I am just making the last few amendments to the Self Service portal before launching it to the business. Some of the feedback I've had is that the 'Solutions' section is not aesthetically pleasing and looks very archaic. Is there a way to customise it,
SDP <> HPSM Integration
I’m currently testing manage engine SDP and I was wondering is there any way to integrate ITSM systems like “HP Service manager” with SDP to open requests on SDP using the pre-field data on HPSM? Thanks
Added new instance - only one technician?
HI We are testing a new instance and I wanted to allow my supervisor to demo it but I received this message: "Your license type does not allow you to add more than 1 technician. - Technician add" Is there any way to allow more than one technician for
NetFlow Analyzer Pitstop - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine NetFlow Analyzer. Support will be stopped for all 32 bit installations by September 30, 2022. We request all users with 32 bit builds to migrate to our
Dell PowerMax P2000 Monitoring
Hello, I received a newsletter saying that "OpManager extends support for yet another storage device. Dell EMC Powermax can now be monitored with OpManager. " but I could not find PowerMax option in storage monitoring part. Do I need to upgrade software?
Notify group member when ticket is assigned to group (without technican)
Hi, your technicans did not receive any notification by mail when a ticket is assign only to a group. I tried it with: Alert group members by e-mail when a new request is added to the group Alert group members by e-mail when a request is left unpicked
[SD-98765] New version - broke notification edits?
Hi On version 11308. If I go to 'Notification Rules' and then select anything under' email templates for' (Replying to Request for example) I get a big red error and cannot edit the reply notification. Doesn't seem to work with any of the 'Email Templates
Next Page
