Mail Fetching process of ServiceDesk Plus was stopped
Hi Team, We are getting following error message while mail fetching process. Product Name : ManageEngine ServiceDesk Plus Build No. : 9317 System Error Notification An error occured while processing email with subjectOfMail : RE: Small Parts messageid
Login Box
Hello all We have SD set up to login through AD authentication, but this shows up when trying to navigate to SD. So users need to login using their AD credentials. Any suggestions on preventing this from popping up?
How to register device damage on the assets module
Hello, I am am trying to figure out how to keep track on device damage`s . And pull reports to show how many devices have had damage the last week or month. Currently we use a google sheets doc to write it down . An extra tab called damage history with
Logging in with O365 Credentials
I currently have a mixed environment of On-Prem AD and Azure AD. Not all users have an On-Prem account but all users do have an Azure AD Account. For a variety of reasons, we are not synching our 2 environments and for the foreseeable future we won't
Creating ServiceRequest by API
Hello, I'm trying to create a service request via API I'm using "is_service_request" field for this in body. But getting response: "field":"is_service_request","type":"failed","message":"Read only field cannot be edited" Can I make this field editable,
Upcoming 10.6 version release - Behavior changes and EOL Updates
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release, as mentioned
Others Category Default Value Unicode issue
Hi, I want to change others category default value in service category to Arabic string, but I see UTF-8 issue that attached. I used this query to update: update globalconfig set paramvalue = N'الآخرين' where category = 'Others_Category_Default_Value'
Edit built in fields name?
We are creating templates for end users to input their issues, and we would like to rename/reword some of the built in fields. Can this be done?
Desktop Central forcing a reboot outside of maintenance window
This is related to ticket 2513407. We've been told that there is BUG in the server software that is causing the Destop Central Agent process installed on servers to reboot unexpectedly. Obviously this is going to cause a lot more harm than if it were
Single Sing one Error
SSO log error: 2022-01-01 12:13:09: jcifs.smb.SmbException: The SAM database on the Windows NT Server does not have a computer account for this workstation trust relationship.
Asset explorer / Desktop Central Agent without Desktop Central Server?
In the past we have maintained our assets using the Asset Explorer, in the release notes for the new SDP version we were told to use the Desktop Central Agent in the future. How can we use the Desktop Central Agent without installing the whole Desktop
Unified HR and access management with ADManager Plus' HRMS integration
Organizations often use a HR management tool like Zoho People, UltiPro and other tools to manage their employees. But when it comes to identity and access management in these organizations, IT administrators struggle with synchronizing the HR database
Define role to access all request except one support group requests
Hi, I have SOC team in my organization. This support group request is about security. In our security policy SOC group's requests should not be viewed by others, not even the service desk support group (first level). What should I do to define role to
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the
Click-To-Call sample script
Hi, I want to implement click to call option with our custom IPPBX in integration->telephony->service custom. I need to sample with any language to understand structure to do this job. Thanks for posting a sample script here. Thanks for helping
Database size
Hello, Just a general question here. Other than a scheduled database maintenance cleanup. Is there anything else that can help purge the data? For example, performing a clean up for asset scan history, or, removing system notifications? Regards, Gary
Schedule sleep / wake up or just screen off / on for Android tablet in Kiosk mode
Hi, I successfully applied Kiosk profile with one application for my Samsung tablet. Does ManageEngine have a profile to schedule display off / on? We want display to be turned off from 18h until 07h in the morning. Is this possible? Kind regards, I
Database fails while restoring backup in Windows server
While restoring backup it fails after some times and shows the log portions given bellow. in SDP MSP version 9427 which is hosted in Windows server. localhost:65432 - no response Feb 24, 2022 7:48:41 AM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
ME Patch Manager - Custom Scripts - Deployment policy's
I'm new to this forum. I need to shutdown a server services in a certain order. I'm looking for Powershell to add into the deployment script section. Stop-Service ServiceA
do { Start-Sleep -Milliseconds 200}
until ((get-service ServiceA).status -eq 'Stopped')
Firewall Analyzer - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine Firewall Analyzer. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to migrate to our
M365 Security Plus' build 4504 released!
Hello Everybody! We are glad to announce the release of the latest build of M365 Security Plus – 4504. The new release will feature an issue fix Issue fixed: The error in updating a service account when quotes are used as special characters in
M365 Manager Plus rolls out SharePoint Online reporting in its latest build!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build – 4504. This build will feature new reports on SharePoint Online, Conditional Access Policies, and Exchange Online. The build will also feature a few bug fixes.
Add image button to notifcations
Hi Can you please add the ability to use my company logo (add image button) to notifications? I added them my self using html editor but they stopped working after one of the updates. Please enable add image to notifications.
Share request with specific group issue
Hi, I have problem with SDP MSP share request. I have 50 accounts and 15 support groups. When I want to share request with FI-CO support group in specific account, I can't find it because of that search result limited to 10 records. Even I use (,) comma
SSL cert not working multiple servers
I have Desktop Central, OpsManager, ADAudit Plus all running on the same server using differnet ports. I updated the cert for ADManager and the other products are broke. no HTTPS I then folowed this https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html
post deployment applications not installing
I have several applications not installing as part of post deployment tasks using os deployment. The commands used are the correct ones, and the apps used to install before, then all of a sudden stopped working. Anyone ever seen this?
How to connect SDP API with Postman for add request
Hi, I use Postman tool for API test and develop. Also I read your documentation for use SDP API (Build 9301), but when I test a API like add request, SDP return error. This is my screenshot from Postman: and return below error: No input data for get all requests Thanks
Reply from Outlook not working 365
Hello, Here is our workflow. We have a mailbox, users email that mailbox (that mailbox is the one in use for incoming and outgoing emails). When an email hits that mailbox, the message is redirected to our IT support distribution list. By redirecting
View a Technicians groups
Hi, When you select the Technician Group on a Request/Task/Problem etc it shows you who the members of that group are. However if you do not know which groups a technician is a member of, without SDAdmin permissions there is no way to find this information
Systems requiring reboot.
Under patch Mgmt, I have a number of PCs that are requiring reboot. Even after they are rebooted they are still showing up. What is the trigger for the PCs to be on this list? Is there a flag that is not being reset?
Execution Order for Business Rule criteria
I did not find any documentation for Business Rule criteria execution order request: criteria: (A or B) and C What would be the order I have to use? 1: A or B and C 2: C and A or B 3: not possible to define as order has no impact on functionality (always
[Infographic] 8 Digital transformation trends that can shape IT in 2022
The pandemic was the great leveler that expedited digitalization processes in many companies. Through 2020 and 2021, the businesses have more or less evolved and it is now time to look further ahead. The question we had was simplistic, we took it to various IT professionals and
[Infographic] 8 Digital transformation trends that can shape IT in 2022
The pandemic was the great leveler that expedited digitalization processes in many companies. Through 2020 and 2021, the businesses have more or less evolved and it is now time to look further ahead. The question we had was simplistic, we took it to various IT professionals and
File scan on specifc file types
Hi I've been asked to do a file scan of PC's on our domain and provide a report on specific filre types such as movie files and photos etc. The scans of the machines has taken place and if you click on an individual pc in the Inventory, you can see the number of movie files etc that have been found. I have 2 questions: 1. Is there a way of getting the file scan to check ONLY the local drive of the PC's? 2. Can you set up the custom reports to show the file types by user? I've looked on the options
Error Restore
HI Friends I have a problem while restore SDP data my SDP database is Postgres. I'm using Arabic Language. Error message text file has been attached to this topic Service Desk 11300 My Database Postgres
Notifications for certain users
Hi, Having a problem with notifications for when a certatin user replies to requests. Notifications for new replies does not get sent to our technicians. The user is external, but is added as a local user to SDP. I have checked the spam filters but there is nothing that could affect this. The attached error ("It is either an automated mail or a bounced mail") gets generated in the logs. The reply from the user is indeed automated, but we do need it to generate notifications to our technicians.
Multi-language pack is now supported in RMM Central
Greetings from ManageEngine! ManageEngine's Remote Monitoring and Management software just got better! RMM Central can now be localized in 8 other non-English languages. The current list of supported languages include: German Spanish French Italian
[SOLVED] Cannot add attachment on request on non-english language selected [SD-82112]
Hi Updated SDP from 10510 to 10512 last night, no problem during update. But now Technicians reports that they can not add attachment when they respond to requests. I have tested this myself and I get a error message if I use a non-english language in SDP. No problem on english SDP: When I click Attach file, and file should be uploaded to SDP I receive this error: Ogiltigt värde angett för parametern "attach". Translated to: 'Invalid value for parameter "attach" And no file is attached. If I run
Auto assign on technician availability
Isn't technician auto assign supposed to assign tickets only to logged in technicians? The thing is that some technicians leave at 4pm and others at 7pm and we dont want to get tickets assigned to the techs leaving at 4pm. Is this possible? Cheers!
Technician Auto-Assign vs. Business Rule
Hello, When I enable Technician Auto-Assign and I have business rule assigning tickets to technician, which one will rule, the former or the latter? Thank you for your answer. deniz
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