Unable to upgrade from 11.2 to any new version
Hi All, We have a problem to upgrade our ServiceDesk Plus 11.2 to any new version due to the following errors under Linux system. - /ManageEngine/ServiceDesk/Patch/AdventNet_ManageEngine_ServiceDesk_Plus-11.3.0-SP-1.0.0/pgsql_old not found,
Planned US Datacenter Maintenance on Dec 25th, 2021 and 01st January, 2022 from 6:30 PM to 09:30 PM PST
Dear Customers, We have planned a annual infrastructure maintenance on our primary Data Center in the USA on 25th December, 2021, between 06.30PM and 09.30PM PST, and on 01st January, 2022, between 06.30PM and 09.30PM PST. This maintenance will help
Import Certificate
Looking to install latest service pack but its asking for certificate to import, where do I get this certificate? Thanks
Release 12000 breaks the ways of approving an incident
After submitting an incident for "Actions >> Submit for approval", the approval request is not displayed to the approver in the mobile app and on the web portal home page (the "my approvals" widget is not displayed). The approver can only approve the
Able to uninstall Desktop Central Agent with installer
Though we have configured in the console that agents cannot be tampered by normal users, there is still an easy way to uninstall the agent. Yes it is not possible from the Remove Programs in Windows Settings, but all we need is the installer. Is this
Submit for Approval API supported?
Hi team, I am using SDP on-prem. I need to open a Request via API and submit for approval. However, in the APIv3 doc, I couldn't find any API to submit the request for approval. I wonder if it is supported or is there any alternate way to achieve?
Log4j vulnerability - Denial of Service (CVE-2021-45105)
Hello everyone, Another vulnerability has been detected in the fixes rolled out for Apache Log4j (Logging Library for Java. This vulnerability is tracked as CVE-2021-45105 and Apache Log4j2 versions 2.0-alpha1 through 2.16.0 are vulnerable. This vulnerability
Change the Username field on the login portal
Hi, I would like it to be possible to change the username login field on the login page. This field shows now (according to browser inspect) a placehold which is username in grey. This gets removed once you type a value in here. I would like to change
When only one option during forget password select immediately
Hi, I would like it if it was possible that, when going to "Forgot Password" and only having one option available you still have to select this in the dropdown menu. It would be better if then this one option was already selected. Kind regards, Daan
Edit MFA from Administrator login
Would it be possible to be able to give administrators access to remove MFA factors from a User Profile? Or, automatically remove the factors that don't apply to the new policy I'd move them to, with a warning beforehand of course. Here's my situation,
[Tips & Tricks] How to synchronize the passwords of Oracle Database accounts with Active Directory using ADSelfService Plus?
Two weeks ago, we saw how ADSelfService Plus facilitated password synchronization between Zendesk and Active Directory. This week, let’s learn how to integrate Oracle Database with Active Directory for password synchronization using ADSelfService Plus. With ADSelfService Plus’ Real-time Password Synchronizer, update the password of users' Oracle Database account when their AD password is changed or reset. Thus the solution helps to reduce password related issues by ensuring that users have only
Install ADSelfservice plus on the same server as ServiceDesk plus
I installed ServiceDesk plus on a server, and it works. It is on port 8080. I tried to install ADSelfservice plus on the same server on port 8888. But it was not successful. Is there any special configuration to be done?
Single sign-on to ADManager Plus using SAML authentication
Single sign-on to ADManager Plus using SAML authentication: You can set up single sign-on to access ADManager Plus through any of the popular identity providers listed below: Okta OneLogin Ping Identity Besides these, you can also configure a custom SAML-based identity management solution. To update, download the service pack from here. Visit this page for the complete list of features and enhancements. Please let us know if you need any information or assistance. Thanks & Regards ADManager
Cleartext Submission of Password
With our recent PCI audit it has been discovered that our version of ADManager Plus has a vulnerability with Cleartext Submission of Password. We are currently on version 6.6.5 Build 6659. Is there a way to stop the submission of cleartext passwords? Please advise,
Schedule Automation CSV not updating created tasks
We have a scheduled Automation for our termination process and it suppose to read the appended names in the .CSV (not having to delete prior names associated with tasks) but it won't read the new names when "Select only the appended objects from the file".
Log4j
After updating my MEDC 10 to version 10.1.2127.20, my Tenable.SC scans still show the 1.2.15.jar file in place. I thought this update was suppose to remove it. What's up?
File Audit: Default File audit Rules
Can I change the audit rules for files and folders that are assigned through the web interface when a folder is added to audit (Method "Automatic")? For example, I need to add action "List directory, read data" to an audit rule for folders, since folder
Feature Request - Schedule Repport - Export to Folder/File location
I'd like the ability to schedule a report to drop a file into a folder location instead of outputting as email. I have a number of scripts I use against some data sets and this would be completely automated if I could get ServiceDesk to export the csv or xls report directly to a file location
SIEM Integration
Hi All, ADAudit Plus has now been powered with 'SIEM Integration'. This feature has fused ADAudit Plus into a large unit of SIEM and the option allows you to forward data from ADAudit Plus to a syslog server/Splunk. Please refer below link to configure ADAudit Plus to support SIEM log forwarding. https://www.manageengine.com/products/active-directory-audit/help/getting-started/siem-integration.html Regards, Bruce ADAudit Plus Team
ServiceDesk Plus analytics: Tracking ticket quality
Good morning, Analytics Plus community, I wanted to throw out this use case and get some thoughts on tracking the quality of tickets. We are running SDP V.12.x and also use Analytics Plus for our support desk metrics. We try to run a disciplined shop.
Getting Spammed with Manage Engine Emails
Every time someone comments or posts on pitstop I get an email about it, I need help with this. Its not just my posts, its one's I didn't even look at.
Can't Patch Desktop Central Log4J vulnerability becuase Manage hasn't re-uped our contract
We sent a check to Manage Engine about 2 months ago and we still have yet to get our contract renewed. Now the Log4J vulnerability attached to Desktop Central is on every single one of our computers. Is there any way to download and install this patch
Asset Explorer Not starting
Hello, i recently reinstalled Asset Explorer 6.5, since it was the same version i had my backup. I noticed that it's taking more time than average to start, it gets stuck on this screen I tried restarting the machine, restart the service but nothing seems
ManageEngine ServiceDesk Plus exploit detection tool
I am seeing errors when I run the exploit detection tool as instructed here: https://www.manageengine.com/products/service-desk/security-response-plan.html. The system cannot find the path specified. 'java' is not recognized as an internal or external
Mandatory attachment for Changes
Hello Support. We have ServiceDesk Plus v10506 with MSSQL 2014 Is there the possibility of establishing an attachment as a mandatory in the Sudmission phase of a Change? We currently have a custom field that asks the technician whether or not a prior
Oauth Setup
I'm trying to configure Oauth for downloading emails. I get the below error. In the username, it's the username of the mailbox that receives the emails. Is this account what I need to use when the pop up appears initially after saving? -mail settings
Default Software uninstall string is wrong.
All uninstallation attempts were failing as below and when checked we found the above error. -- JABIR
CVE-2021-44228 - Log4Shell
Is the Edge Mobile device manager vulnerable to the new CVE-2021-44228 log4shell vulnerability? If so what is the solution for fixing it.
Vulnerability new update - ManageEngine Data Security Plus
This post is a follow up for two high severity vulnerabilities (CVE- 2021-44228/CVE-2021-45046) reported in Apache and the recommended countermeasure to mitigate them (Replacing the old jar files with log4j files of v2.16). It is observed that there is
Cannot deploy Display Configuration
Dear Sir/Madam, I use User Collection Configuration with Display, when I deploy, it's error "Exception in GetDomainIDvalue() when retriving domain name from ID: 1234| java.lang.NullPointerException" in Logs folder. Please help me. Thanks
RecoveryManager Plus rolls out fix for Apache Log4j vulnerabilities.
Issue fixed The Log4j library used in the product has been updated to 2.16.0 to prevent the unauthenticated RCE (CVE-2021-44228) and DoS (CVE-2021-45046) vulnerabilities. We strongly recommend all our customers to immediately update RecoveryManager Plus
[SD-100243]The invitation from the Outlook calendar is displayed incorrectly
Hi We receive applications in the format of an invitation from the Outlook calendar. the request is registered but displayed in an odd form. How to make the text correct? I am attaching an example of one of the applications
Migrate Service Desk Plus from build 12003 to 12004
Hi there, When i try Migrate Service Desk Plus from build 12003 to 12004, they ask me for a Certificate. What certificate is?
Default user admin/admin doesn't work
I've installed AppManager8 , tried to login with admin/admin but failed. what am I supposed to do?
OnPrem vs Cloud versioning
Couple of questions about Desktop Central Cloud. Is there release notes when updates are made? Are the version numbers different between onprem and cloud?
.doc vs .docx attachments
I have a situation where SDP will not ingest .DOC files resulting in the email appearing in SDP without an attachment. However, it will ingest .DOCX file extensions. I was running version 12001 when I first noticed the issue. Upgraded to version 12004
Unable to view waiting approvals in SDP portal
Users are only able to view their own tickets waiting for approval in SDP but they no longer have the option to see waiting approvals which are for them to take action on. This option was there in previous version. They can only approve or decline approvals
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus versions up to 11305
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus versions up to 11305. This vulnerability was addressed on September 16, 2021 in versions 11306 and above, and an advisory
Log4j CVE-2021-44228 Query - Manage Engine Service desk Plus
Hi Team, Noticed your support team mention some ME products have the affected version while other don't, can't seem to see anything about ME: Service Desk Plus. Please advise what version of Service desk is vulnerable to the exploit (if any). I can't
User views are not showing after SD+ upgraded to 11149
Hi, We have recently upgraded our SD+ test site to 11149 and now users are unable to see the portal in Edge or Chrome. It is working fine in Firefox. Would someone know how to fix this issue? Please see attached screenshot of user's view in Chrome.
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