updatemanager reports ELA is running - can't update!

updatemanager reports ELA is running - can't update!

"EventLog Analyzer is running. Please ensure that EventLog Analyzer Server is shutdown before applying the Service Pack."
I've stopped the service, run shutdown.bat,stopdb.bat,stopsec.bat.   updatemanager still says the line above.   I had an issue a few months ago and a tech helped me update, he had to manually edit a file to trick updatemanager to allow the install.   anyone know that file/edit?

thanks
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