SLA monitoring for technicians
I'm looking for a good way for our technicians to monitor their tickets by SLA. I'm not finding any way to do this other than to add the "due by date" to a list view and sort by that. This again, points to the glaring lack of a technician dashboard for them to track all of the work they have assigned to them in ServiceDesk Plus. Has anyone come up with something better than this?
Topic Participants
Vicki Becker
Thanesh P
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