Can we change order with in any category (status, Severity etc)?
Suppose we have three severity level i.e. 1, 2 and 3 and within each we have 10 requests each.
Is there any way to define the priority of these 10 requests ?
Can we change it by dragging and dropping from the Kanban Board?
example: in the image below, Under "Open", I want to change the order of incident #3 to come above incident #2 to show that agent should work on #3 first.