Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide fields that are unanswered in the request details screen? On our templates we have a lot of additional fields, that are not always answered, nor do they need to be answered. If a field goes unanswered (empty) the request details page shows all of the fields as "Not Assigned". How do I hide the "Not Assigned" fields in the request details page after the form has been submitted?