[SDF-52002] Request Closure Code presented in email notification to requester
Good afternoon, Does anybody know if its possible to add the Request Closure Code onto the email template that goes out to requesters on request resolve/close, similar to the way you can add tags such as $RequesterName or $Resolution ? I'd like to inform
Mandatory Approvals & Reporting
Hi there, Have been working with SDP for years, but this is my first time working with approvals. We have been informed by our auditors that we need better approval mechanisms and reporting. Manually sending approvals is very simple, but we want to be
HTML widgets
is it possible to embed HTML into widgets/dashboard views in the Application manager
[SD-104099] Solarwinds integration - gone? v 13008
I see in the error logs: But I'm not using Solarwinds integration and I don't see the connector listed anymore to turn it off:
FAILURE :E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password
Hello Everyone, Kindly be note that we have issue with O365 mailbox. We have tried POP (995) and IMAP (993) to insure it wasn't our firewall we disabled to test. We are receiving the following error: "unable to connect with mail server - authentication
PMP support multiple domains
Is there any way to get PMP to support multiple domains? We've built a trusted domain in our DMZ and would like to be able to manage all of the resources and accounts in PMP as well.
ME SDP v13 SSL Certificate installation Failure
Hello, I have been following this manual https://www.manageengine.com/products/service-desk-msp/help/adminguide/introduction/install-ssl.html to the end. But after restarting as part of the procedure, the service fails to start up. What could be going
13004 upgrade prompts to change backup password, then closes
We are currently running SDP 13001. When trying to install the 13004 service pack the upgrade check displays this message: Kindly change the default backup password before upgrade Then the updater closes. I've never seen this before on any other upgrades.
"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710
Uptime Dashboard
Hi ALL! I need dashboard of uptime for some servers - how to ?? http://odarchuk.com
Outlook Calendar Sync for Tasks & Requests
Good morning, We just started using ServiceDeskPlus On Demand and one of our biggest hesitations for going all-out with this software is still the syncing of tasks & requests to Outlook calendars. This would allow our technicians to plan their tasks, project tasks, incidents and requests in SDP and then use their Outlook calendar for guiding them through the day. This way, other company employees can not plan any appointments in their calendars when they have work planned. So my question is: A: for
[Security advisory] Authenticated local file disclosure vulnerability in AssetExplorer
Dear customers, This is a security advisory regarding the authenticated local file disclosure vulnerability in inline image handling in AssetExplorer, which has been identified and rectified. AssetExplorer users with version 6976 and below might be
Disable / Hide Applications Tab in ADSelfService Plus User View
Hi Guys, Need your help, how can i disable / hide Applications Tab in ADSelfService Plus User View?
Helpdesk Reset Password Console is empty after the upgrade
After the Upgrade to Build Number:7123 of AD Manager Plus, when users go to Helpdesk Reset Password Console, the page returns nothing, it is empty. everything else seem to function ok.
Is their a way to hide emails from end user view?
Is their a way to hide emails from end user view? For example if we don't want individual end users contacting individual Technicians directly by email. Where all users know to email a generic mailbox as Techs may be out.
Reply All Button
Would be nice to have a "Reply All" button in the conversation view or on individual messages to be able to reply to all of the reciepients of the last message. See my attachment for examples.
Question about upgrade process
I've been tasked with bringing our PMP installation up to date. We are currently running 10405, so I have a few upgrades to apply. When going to the download page I see there's an 'Upgrade Pack' link and a 'Direct Installation' link. Hovering the mouse
Can no longer host PDFs
We have several PDFs that we link to from the self-service portal. For instance, we have a phone directory that uploads via an external script to [folder location]\ManageEngine\ServiceDesk\webapps\ROOT\Phone_Directory.pdf daily. I admit it was sort of
Exporting applications from the tool
We wanted to ask you if there is any possibility to export the requests/emails from one of the tools we have with you. That is, we would like to have a log or a .pst file from Outlook to be able to visualise all the requests/emails that are currently
After installing the pam agent the resource does not appear in the pam360 console
Hello friends: I am installing the PAM360GoAMD64LinuxAgent for Ubuntu Server 18.0.4 and when the process completes successfully, it does not add the server to the PAM360 console. Here is a sample of the output of the script installation command: root@server-test:/home/adminlocal/PAM360Agent#
[Free training] Masterclass 2022: 6 features to improve your IT service delivery and profitability (Aug 3)
Hi there, ServiceDesk Plus MSP is hosting a free Masterclass training session very soon! In this session, our product expert will showcase some of the key MSP-oriented features in ServiceDesk Plus MSP. Learn how features like request life cycle, resource
Upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails
Hello, For a unknow reason the upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails. It runs the upgrade, then after a while rollbacks without saying anything. --- #PPM installation/uninstallation details for ManageEngine_Endpoint_Central-10.1.0-SP-2220.4
Integration the PhishER with the ServiceDesk+
Hi, Can we integrate the PhishER with the ServiceDesk+ to get the high priority threat emails. Please suggest me the solution. Thanks in Advance.
Nested report Groups for Users - Export Settings
We use the above report to audit privileged user accounts group membership. Since an upgrade to the product the report when exported to XLSX the tabs for each user is now showing along the bottom show the logon name instead of the full user name as before.
Log360 On-Premises Improvements - SQL Auditing "Column Integrity Monitoring"
Hi Team, We are pleased with the SQL Auditing and everything works out of the box. Thanks, ME! One of the Customers wants to monitor a column that stores a money value for entries. Currently, the Column Integrity Monitoring report says, $20 has been changed
SQL Query for custom incident additional fields
I'm look into amend a SQL report I have written which uses the Workorder and CategoryDefinition tables to bring in a custom additional field name and result. Does anyone know which tables to use along with Joins etc.?
Switch email account to Exchange from IMAPS/SMTP, working however broken after password change
We recently switched our e-mail account from using IMAPS (for Inbound) & SMTP (for Outbound) to Exchange. We granted the app permissions and was working well. This morning we changed the password on the account and it stop processing inbox e-mails. We
Integrating Lansweeper and SDP
Is it possible to connect Lansweeper and SDP so that asset information from LS is passed onto SDP? At a minimum, can SDP ingest a csv file with asset information?
[Security advisory] V3 API authentication bypass vulnerability in SupportCenter Plus
Hi there, This security advisory addresses the authentication bypass vulnerability for V3 APIs in SupportCenter Plus due to retained credentials in thread-local. This vulnerability affects customers using versions 11022, 11021, and 11020 of SupportCenter
Custom Reports - need more fields to pull processor information
Hi Team, when creating a custom inventory report for computers, For processor information only No. of processors is listed, can we get some more fields for processors like processor name and speed? I am using desktop central MSP - 91119 Thanks, Augustine
Issue with Distribution Servers and Network Communication
I am facing a very weird issue with an infrastructure. They have around 100 remote offices. Each remote office has a Distribution Server. All IP scopes are declared in Endpoint Central. Some computers who belong to remote offices do not understand
Requests Home Page - Display Multiple Queues
Like to ask for a feature (if not already available). On the Requests home page where requests are shown depending on which filter is applied, we would like the ability to display 2 queues. In our case, first queue would show all requests assigned to
Support deprecation for older versions of Patch Connect Plus
Hello folks, ManageEngine is ending support for Patch Connect Plus versions 90080 and below from November 2022. This is a systematized move that allows us to enhance the workflow and continue providing the latest features and security updates in the
[Online Training on Firewall Analyzer] Optimize your firewall performance.
In this training, you'll learn how to exhaustively use the product, get your queries on firewall setup and policy management answered by product experts, and watch live demonstrations of the product. Join us and learn how to proactively secure your network
Disable PostgreSQL Service?
I just implemented the free version of ServiceDesk Plus where I work. We have a corporate MS-SQL instance that I moved the database to. Is there a way to disable the PostgreSQL service so it does not consume server resources?
[SDF-87709] Help text in checklist not showing
I created a checklist and added help text description but it's not showing when I use the checklist
Looking to onboard mobile devices into MDM? Join a free webinar from ManageEngine Mobile Device Manager Plus!
Date: August 2nd, 2022 Time: 6:30 GMT & 11.30 EDT Duration: 1 hour Mobile devices like smartphones, tablets, laptops and desktops are constantly at the forefront of every organization since a major chunk of work gets done using them. With these devices
13007 Upgrade Custom Header Missing
Hello all, just upgraded to 13007 and now the custom header in ServiceDesk Plus will not load. Its just stuck on the default instance logo. Is there anyway around this or another way to add it from the server side maybe?
Disable Two Factor Authentication
Hello, I need a way to disable 2fa in opmanager plus Thank you.
How to upgrade form Manageengine Service Desk Plus to MSP edition
Like in title. I want to upgrade my SDP to MSP edition. How i can to do?
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