Can I make resource info questions mandatory for the requester?
In the Service Catalog I have some templates where I have listed a number of questions for the requester to fill in, under the Resource Info section. I would like the requesters to fill these in but I can't find any way of making them mandatory like you can with other fields.
Tackle complex application performance challenges with ease. [Free training webinars]
Attend our free training webinar series to learn how intricate problems that hinder your server and application performance can be eliminated by detecting, recognizing, and resolving performance bottlenecks right on time, along with simplifying and automating
Slowness In The Morning
Hello, All users in our instance have been experiencing slowness in the system on most mornings, going back a few months. Sometimes it is just a page taking a few seconds longer to load, and sometimes (but not often) the page times out. We have confirmed
Upcoming enhancements in Problem, Reports and Features like Triggers and Custom Actions for Problems, Custom Functions, and Support for Change Sub-Entities in Custom Actions and Triggers.
Dear users, We are elated to announce the upcoming enhancements in Problem, Reports and features like Triggers and Custom Actions for Problems, Custom Functions, and Support for Change Sub-Entities in Custom Actions and Triggers.Below is a brief run-through
Manage leaving technician's ticket history
Hi support team, we would like to get assistance with our queries with the ManageEngine ServiceDesk Plus. We are currently using the free subscription version 11.1 Build 11100. We would like to know how we can retain tickets information history and who
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
ServiceDesk Plus Cloud - Agent based asset scans?
I see that ServiceDesk Plus (non-cloud) has the ability to scan assets using an agent called DesktopCentral (formerly AssetExplorer). We have ServiceDesk Plus Cloud and are looking for a way to regularly scan remote laptops that are not on the domain.
Google Chrome Patch
My company uses ManageEngine Desktop Central to manage devices on our network. We have a system health policy in place that "Excludes all third party patches to determine the systems health". Google Chrome completely ignores this and declares the devices
Cannot configure mail server settings
Hi, We are not able to configure the mail server settings. We have followed the below steps 1. Created a new user in outlook.office365.com. 2. Ensured that the IMAPS is enabled( https://docs.microsoft.com/en-us/exchange/clients/pop3-and-imap4/configure-mailbox-access?view=exchserver-2019)
[SDF- 104020] Default the approval process in Purchase Requests
I was wondering if it is possible to default the 'enable approval process' by default when a PR is created and also set the Approver? Thanks in advance!
Run Intent configuration for Android application deployment to devices?
I was wondering if ManageEngine's MDM solution (Mobile Device Manager Plus), has any options to configure Run Intents for Android applications so that they auto-start up (performing some action) after deployment. Other MDMs have some documentation on
PAM Masterclass 2022: [Episode 1] Streamlining privileged account governance: Bring all your privileged accounts and resources under one roof (April 14)
Hey there, We're happy to announce and invite you to the first edition of our PAM Masterclass training series! Sign up for this exclusive product training series to make the most out of ManageEngine's PAM solutions, Password Manager Pro and PAM360.
Onboarding Applications
Can Pam360 onboard applications as a Resources
Analytics Login
Is there a way to reset Analytics so that it is like it is a new setup - we keep getting the following error, but I am unable to login as it is rejecting my password and I cant reset my password as the email never arrives? Can I rest from a cmd? ManageEngine
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in ServiceDesk Plus
Dear customers, This is a security advisory for CVE-2022-35403 regarding the unauthenticated local file disclosure vulnerability in inline image handling in ServiceDesk Plus, which has been identified and rectified. This affects on-premises users of
ERRORCODE 1007 - Data inconsistency
Hi. I'm trying to update SDP from version 13005 to 13008 but I obtain this error during the process. Can I send you the logs to analyze and understand where is the problem? Thanks in advance.
Interfacing JIRA with ServiceDesk Problems and/or Changes
Hello, We are already using Servicedesk as our customer support application, and are considering JIRA for project management. Ideally, we would want to push information from SDP to JIRA and vice versa. Has anyone tried this? Thank you, Gordon Kramer University of Massachusetts
M365 Security Plus' build 4511 introduced TFA for product admins!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4511. The new build includes the following features: Highlight: 2FA for improved security: Configure two-factor authentication during product login for product
M365 Manager Plus' 4511 build introduces 2FA for product admins!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4511. The new build includes the following features: Highlight: 2FA for improved security: Configure two-factor authentication during product login for product authentication
[SD-103916] "Security fix banner" in ServiceDesk Plus 13008
Hi, Team! The following banner, that points to Endpoint Center v10.1.2220.5 (https://www.manageengine.com/products/desktop-central/service-packs1.html?dci&dci-cu) is present in SDP, even though we have updated our EC instance to 10.1.2220.5. SDP version
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Upcoming support for triggers and custom function in Problem and support for Change Sub-Entities in Custom Actions and Triggers
Dear users, We are elated to announce the upcoming support for triggers and custom function in Problem and support for Change Sub-Entities in Custom Actions and Triggers.Below is a brief run-through of the same: Triggers and Custom Actions for Problems
Upcoming enhancements in Problem, Reports
Dear users, We are elated to announce the upcoming enhancements in Problem, Reports .Below is a brief run-through of the same: Problem Enhancements You can now create a solution or workaround specific to a problem and add it to Solutions using Save
Changes - Prevent changing stage with empty planning description
Hi there, Related question Is there any way to prevent change stage (for example requested to planning complete) if those fields are empty. With "Closure Rules" only prompt for closing stage. We want to preventing stage changes if one of these field doesn't
Task Level Reminders
We would like to have the ability to set reminders at the task level. Currently we can do this on a request, but not for tasks. We only see reminders for the approaching start time. If the task is only partially complete, the tech may need a reminder
Work Timer on Task that is associated to a Request
We would like to see the ability to use a work timer in a task that is associated to a request. Currently this only works on a stand-alone task. We would prefer to see the time at the task level.
Custom User Report
I have added several custom fields to my users - I am now looking to have a report run which will list all of the users including these additional fields. For example, one of my new fields is called 'Has Credit Card' with the option to leave blank or
Asset - connect custom fields to product type
Currently we can only create a custom field that belongs to all product types. In my case i have created SIM Card with an custom field "contract" that contains a list of phone contracts This will be shown now on all product types.
Error in version 13008
Just me?
ingest text files
I have enable powershell logging and when it is executed, a file is dropped onto a network share. A folder is created for everyday and the file name is the system.randomstring.datatimestamp.txt The file contains system info, user data, starttime, and
Request - Cascading Drop-down Auto Save
Our technicians are getting frustrated with the need to click the green circle with the check box to save an entry on a request when the cascading drop-down boxes are changed. We would like to see the system automatically save when the last mandatory
Changing the Customer Account after Ticket Creation in MSP
Sometimes we redirect Mails via Outlook to the Ticketsystem because a customer sent ít to a wrong adress (e.g. to Sales instead of IT). If we do so, the Ticket is connected with our Company instead of the Customers. It would be very Helpful if we could change the Requester in a Ticket, regardless to the Account it is connected to.
Help! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in. We have reset the local admin account following the steps here (http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work. I seem to be at a loss as to what to do next, any help
Alphabetical list of Support Groups
We've noticed that the list of groups loses the alphabetical sorting when a ticket is created. The sorting is visible when editing the form but not in a new ticket:
How to clean /opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder directory
Hi, how to remove old files from "/opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder" thx
Error on user reset password
When I try to reset the password on users ServiceDesk shows this error “The value indicated for the “resetPwdButton” parameter is not valid.” Please, could anybody help me?
Change technician as requestor removes technicians name
Version : 10.5 Build 10509 When I use the change the technician to requestor using this, https://pitstop.manageengine.com/portal/en/community/topic/removing-technician-s it removes the technicians name from historic tickets. 1 - Is there a way to prevent
Opmanager API for adding events
Hello, Is there any API in OpManager to add events? per current documentation OpManager REST API | OpManager Help (manageengine.com there is an API to list the events but do not see any API to add the events. Is there any other option to add the events
Training Videos
Are there resources for more in-depth training? I'm aware of the 7 tutorial videos, but I feel that they just brush the surface of what Desktop Central can do. I'd love a "best practices" video for Patch Management, etc.
Questions about distribution servers on windows server
Good afternoon, When installing a Vulnerability Manager Plus distribution server on a Windows server operating system, is it necessary to enable any feature or role for the server to work properly? I understand that since it is possible to install it
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