Unable to import device template
I have a PureStorage device template that I need to import. I got the template from the manageengine website. I get so far as to browse for the file, it opens and there it get stuck, it doesn't want to save, it just stays on that screen, I left it for
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Primary and alternative method
Hello everyone. I would like to ask if there is a way to set up a primary method to authenticate (eg. always use push notification) but when not available the user could click a link on the authentication page and select an alternative method. Thanks
Alert notification - Desktop central
Hello, I am getting multiple alert from same device. my imbox is flooded with 4000 to 5000 emails daily. I remove my email address and still it do not stop. We are using cloud application and i have open ticket since month but support can not help me
Output alarms via digital relay
Hello Team, is it possible to output alarms from opmanager through a digital relay module? For example the RRY-32(PCI)H? We'd like to trigger a visual signal (traffic light model) based on the severity of alarms.
New release: ADManager Plus' latest build 7142 unveiled!
Hello Everyone, We are happy to let you know that we have released the latest build of ADManager Plus, 7142. The following issues have been fixed in this release: Issue in fetching archived audit reports after migrating ADManager Plus' database from PostgreSQL
Problems after updating SDP MSP from Build 10536 to 10600.
Hello. In our test environment, we are trying to update SDPMSP from version 10536 to version 10600. It is installed on a ubuntu 18.04 system and works with a postgres database. The update itself passed without errors. However, after we started testing
Setting up SAML SSO on ServiceDesk using Google IDP
I'm setting up SAML SSO in ServiceDesk and I want to use Google as the IDP. I've configured ServiceDesk as a SAML app in Google and I've configured Google's IDP information in ServiceDesk. When testing the SSO login, I get error code 52 which means I'm
Is AD360 affected by CVE-2021-44228?
Hi, Is the latest version of AD360 vulnerable to the recent log4j vulnerability? Looking at the library files I can see the complete installation directory of AD360 does contain log4j files: ...C:\ManageEngine\ADAudit Plus\apps\dataengine-xnode\lib\log4j-core-2.10.0.jar
How to closed the Service request once converted to the Change request?
While converting the service request to associate change request initial service request tickets need to be closed automatically as well as notify the requester your service request is closed and it is moved to the change request with the CR Reference
AD360 rolls out build 4306 with two new 2FA methods.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4306. Highlight: New 2FA methods: You can now use Microsoft Authenticator and any Time-based One-Time Password (TOTP) authenticator as a secondary authentication
Different User (requester) reply to an existing ticket response creates a new ticket
Hi there, I found that when a ticket is forwarded to a different person via email, and when that person replies, a new ticket for his/her response will not be appended to the existing ticket. I am wondering if there is a solution for that problem. The
Patch Database URL's or IP Address range
Hi guys I need set firewall rule to allow Server to download Patch Database. I need the Patch Database URL's or IP Address range.
SDP 13002 - Fail updating to 13006 or 13007
Hello, We are having issues trying to update from 13002 to 13007. OS: Windows Server 2019 DB: SQL Server Logs attached.
Request e-mail forwarding
Can someone tell me what am I doing wrong ? I have set the technician administrator with an e-mail. I've assigned that administrator to a new group called General, and checked the first two boxes for any new request which come to SDP so it sends notification
PMP SSL Certificates
Hi guys I'm trying to change the SSL certificate for the Password Manager Pro, so far all documentation I've found requires to create a new java keystore? is it not possible just to add my certificate to the current keystore and use that one? We have company issued certificates and i can't really choose to create and ask for signing of new certificates. All i can get is an already signed certificate and the CA cert. Obviously i won't get the signing password or key files. Thanks!
[SOLVED] Migrate from Build 12000 to 13000 problem
Hello. I can't migrate to 13000 version. I tried many time and always got same problem. Now i'm on 12000 version.
SAML SSO
I enabled SAML authentication and disabled other authenticators. when I go to the opmanager website im greeted with a button that says Login using "IDPNAME". I would like to be automatically logged in though SAML and not have to click a button.
Bitlocker encryption Powershell Script
I am trying to push a Powershell script to enable and encrypt remote machines that have Manage Engine desktop central agent on their machines (machines are not domain joined and user is not domain joined). The below script I have added to our MEDC computer
Yellow SLA flag for requests that are due far in the future
We have an issue with the SLA flags. Red means the request is Overdue and yellow means it will be overdue soon, perhaps in hours or in a few days. However, as the attachment shows, a request can be 28 days away from violation and they are shown as yellow.
Anyone using the Custom HRMS function?
Is anyone using the Custom HRMS function to connect to a system that uses SOAP API (I think)? We're trying to get ADMP connected to Workday (the built in option only allows the connection to a single Endpoint URL, which means either HCM web service, or
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Gateway Server web UI login
Is there a way to fully disable or redirect the web interface the gateway server? Though we have it disabled via the button in Desktop Central, you can still get to the login page. Example: if we go to the gateway login screen https://xxx.xxx.xxx.xxx:8383
Enable / Disable Configuration for Auditing
Anyone else use these settings in the screenshot that we have disabled? Are they useful?
Patch Tuesday July 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-07 Security Only Quality Update for Windows Server 2008 Systems (KB5015870) (ESU) (CVE-2022-22047) 2022-07 Security Only Quality
Patch Tuesday July 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-07 Security Only Quality Update for Windows Server 2008 Systems (KB5015870) (ESU) (CVE-2022-22047) 2022-07 Security Only Quality
Patch Tuesday July 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-07 Security Only Quality Update for Windows Server 2008 Systems (KB5015870) (ESU) (CVE-2022-22047) 2022-07 Security Only Quality
Add javascript in widget
Hi, i would like to ask how to add JavaScript that will communicate with API in the widget for the requester section or if its possible to add a JavaScript button along with html code in requester widget Thank you
ERROR CODE : 100
Hi I have this error while updating SDP from version 11.3.01 to version 12.0.00 I also attached the log file my database :Postgres
Error while importing SSL-Certificate
Hi, I'm trying to update my Certificate with a new SSL4Free/Let's Encrypt one. But everytime I try to save the new Certificate I get the Error: Unknown error occured while processing certificates. Contact support with the certificate and server logs. The Certificate I'm trying to replace is from the same source (just 3 months older) I tried both, a wildcard and a dedicated one, but no success (the old one was a wildcard). What can I do to solve this problem? Greets Daniel
URL Blocked error message
Receiving this error message when attempting to add attachments. Is this related to the 99meg limit or the amount of attachments trying to be added ( 38 )?
[SOLVED] Report generate error
Heyy i m facing issue to generate report kindly find below error - Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com
Change Browser Title - ManageEngine Endpoint Central 11
Hello, where can I customize the browser title of ManageEngine Endpoint Central 11? Many greetings
Turn off notifications when Incident field "Do Not Notify" is set to Yes
Hi, Occasionally we have the situation that we need to resolve Incicents without sending the resolved notification the the requester. First off, i already tried the Junk Notification Rules. But Sadly the only criteria i can select are subject, description
Field and Form rules: setting a numeric value automaticaly generated
Hi all, With the following script $CS.setValue("ServiceReq_902_UDF_LONG2","123"); It is possible to set a specific value (in this case "123") into a numeric field's form and it works well when I created the form. However what I need to put into a numeric's form field is a unique progressive number automaticaly generate by the system and increased by 1 every time a new form is created. Can anybody help me please? Thank you very much Antonio
After Upgrade to 13007 getting in between error while working in servicedesk plus " Error while processing request" or "Error Occurred at server side, Please contact you administrator for more details
After Upgrade to 13007 getting in between error while working in servicedesk plus " Error while processing request" or "Error Occurred at server side, Please contact you administrator for more details". Please help us on priority as it is impacting our
Release announcement: Build 5130
Hey folks, We are excited to announce the release of Analytics Plus build 5130, which brings an insightful integration and several other interesting updates. 1. Launching advanced analytics for Jira Service Management Cloud: Analytics Plus seamlessly
Report for Awaiting response tickets over x days
Hello, Is there away I can get a Query report for request which are awaiting a response for more than 30 days With no response from user
[SDF - 63677] Searching Conversation History - 6 years passed? Is it done?
I'm using ManageEngine Servicedesk Plus and I now need to search through all our reguests INCLUDING ALL CONVERSATIONS THAT HAS HAPPENED IN THEM for a serial-number I'm missing. I found this handy little request by another user: https://pitstop.manageengine.com/portal/community/topic/searching-conversation-history That was SIX YEARS AGO! How is this feature going along? Is the roadmap there? Or should we wait until year 2067 perhaps?
How to not update "assigned to" of already completed requests after removing a technician
Hello. One of our technicians left and I removed him from the technicians in SDP, because his license will be used by a new colleague. At the moment, all requests completed by him have become UNASSIGNED. Is it possible the requests already completed by
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