Syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus.
Dear Users, We have released syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus. OpManager allows network admins and data center admins to identify Layer2 devices that are connected to a network and outline a visual map of the
Searching Conversation History
Using ServiceDesk Plus build 8123. Working in the Requests section. I am finding that the Search feature (in the left pane) works if I want to search within request subjects and descriptions, but it doesn't include any results for requests where my search criteria is found in the Requester Conversations section. Unfortunately, those conversations frequently contain information I am searching for. I tried all of the "Sub Modules" options, but none of them provide results from the RCs. Does anyone
About de installer of Desktop Central MSP 10.0.399
Hi friends, Where can I get an official installer for the app'on, ManageEngine Desktop Central MSP Enterprise 10.0.399 onwards? On the official ManageEngine site, the app that is available is Endpoint Central and it is not the one that I require. Greetings,
Automation Question
I have some deprovision policies set up that work great. This is the automation policy: This is the automation that calls that policy: The problem is when someone gets added to this process and then we find out they should not be deprovisioned afterall.
java.lang.OutOfMemoryError: GC overhead limit exceeded
Hi All! We are testing ADManager and have some unexpected service stop ( after start i have many issue in logs Server started in :: [37438 ms] Connect to: [ https://localhost:443 ] Exception: java.lang.OutOfMemoryError thrown from the UncaughtExceptionHandler
ADSelfService Plus' latest build 6203 now released with an important security issue fix
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6203, with the following issue fix. Issue fixed: A denial-of-service attack issue (CVE-2022-34829) in the ADSelfService Plus Mobile App Deployment API has now been fixed.
Agent Migration from Cloud to Cloud
Hi, How do I move Remote Office Agent from one Cloud account to another Cloud account? Thank you
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in SupportCenter Plus
Hi there, This is a security advisory regarding the unauthenticated local file disclosure vulnerability in inline image handling in SupportCenter Plus, which has been identified and rectified. This affects users of SupportCenter Plus (all editions)
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in ServiceDesk Plus MSP
Hi there, This is a security advisory regarding the unauthenticated local file disclosure vulnerability in inline image handling in ServiceDesk Plus MSP, which has been identified and rectified. This affects users of ServiceDesk Plus MSP (all editions)
Using API to get closed tickets ( Requests )
Is there a way to get closed tickets using the API? I'm using the Get All Requests endpoint: https://ui.servicedeskplus.com/APIDocs3/index.html#view-all-requests To get open requests, but is there a way to pull closed requests. Here is an example of
Firmware Vulnerability for Aruba/HPE Switches
Hi, we have many 2530 and 2930f switches with the ArubaOS. Is the Vulnerability Scan not working for this switches? In the Database i cannot find the CVE-2022-23677 or CVE-2022-23676 CVEs. Are there not integrate in the DB? Best Regards Steffen
Installed version 13008 - favicon no longer working
Hi, Just installed version 13008 and I know it probably sounds like no big deal - but I'm getting allot of calls because the icon changed to 'SD' from my corporate (custom) icon. So, I checked and my file favicon.ico is still in the webapps\root\images
HA Config steps - Unclear
When configuring HA, per this article, https://www.manageengine.com/products/passwordmanagerpro/help/high-availability-pgsql.html: Stop Primary Server, if running Open a command prompt and navigate to <PMP_Primary_Installation_Folder>/bin directory Copy
access to view the request for different user
Hi I have an interesting question whether the user can give access to view his request different user? if so, how? for example: I requestor role access sdguest created the request. This request I see in my self portal I want a different user also has access to this request and has participated in decision How can i do this? Thanks for you help
Automatically populate custom field with data from Active Directory
Hello, We are trying to auto populate a custom field named "Contact Number" with the mobile phone number of requestors from active directory. I have tried using a script but no information is being carried to the template when the form loads. Please find
Apache server stopped
After shutdown of the Applications Manager the Apache server was down. The cause was this: The resource netmanage.ostrom.hif.hu_Apache-server_9090 is not available. am.datacollection.failure I tried to stop and start AppManager, restart the machine, run repairDB.bat without success. How can I resolve this problem? Zkallo
ServiceDesk Pro - Additional Field Assets
Hi, In ServiceDesk, is possible to add a custom Field with a drop-down multiple value selection?
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hi, From yesterday I started getting email notifications from our ServiceDesk Plus environment with the subject "SDP Notification: ERROR: Mails not fetched". On further investigation I found the below message on the Mail Server Settings: Mailbox is
[Free e-book] Graduate from cost reductions to strategic IT cost optimization
Hey folks, We're excited to introduce our latest e-book on ways to optimize IT costs with AI-driven analytics. In the march to meet last-minute mandated cuts, organizations often implement cost cuts that provide immediate results but inevitably harm
Problem template, ability to make fields mandatory
Is there anyway to make fields like "Category" mandatory when logging a new problem? Users keep leaving it blank, which means it doesn't get assigned to a team, and sits in limbo until someone goes through all the unassigned tickets.
Getting invalid profile issue in iPad and iPhone
Getting invalid profile issue in iPad and iPhone
See Endpoint Central Tickets here in Pitstop
Currently there is no portal for Endpoint Central. So you can't view your open / closed tickets for Endpoint Central. I don't understand this behavior
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Plus
Hi there, The security advisory addresses a authenticated remote code execution vulnerability identified ManageEngine Access Manager Plus. Severity: Critical CVE-2022-35405 Given the severity of this vulnerability, we strongly urge all customers
ManageEngine security advisory—Important security fix released for Password Manager Pro
Hi there, The security advisory addresses an unauthenticated remote code execution vulnerability identified in ManageEngine Password Manager Pro. Severity: Critical CVE-2022-35405 Given the severity of this vulnerability, we strongly urge all customers
ManageEngine security advisory—Important security fix released for PAM360
Hi there, The security advisory addresses an unauthenticated remote code execution vulnerability identified in ManageEngine PAM360. Severity: Critical CVE-2022-35405 Given the severity of this vulnerability, we strongly urge all customers to install
Document on how to set up automatic local administrator password updates on Windows servers.
We don't have LAPS implemented. I would like to have all our Windows member servers use a unique password for the "Administrator" account. I have over 1000 servers to do. Is there a document on how to do this or do I need to manually add each server
unable to copy files to user's PC
I'm trying to copy files using Desktop Central File Folder Operation. The destination folder is C:\users\public\downloads. However, no task gets created and nothing gets copied to the PC. The PC is online. Any reason?
DesktopCentral Schedule Agent PatchScan
Hi Is it possible to modify the schedule patchscan on Agent Linux ? Thanks
Take to ScreenShot
Hello, We use the Service Desk Plus application and change management. We have configured the PMP integration with Service Desk Plus. We access the servers through Service Desk Plus. but in some cases we need to take a screenshot and add it to the change
Redirect Merged Tickets
This feels like a bug or maybe it's a feature request but essentially it appears that when you merge tickets, the ticket you merged disappears. Such as the links on the emails goes to a 404 page and when you search the ticket ID it can't be found. It
Endpoint Banner Issue
Endpoint Central Version: 10.1.2220.4 I get the attached banner message on the "Home" tab. Says "Email updation needed" for 1 user When I click on the view details button the results are empty. All users have an email address assigned to them.
Endpoint Central Update Pulled?
Were the 10.1.2220.3 and 10.1.2220.4 Service Packs pulled from the support page? If I browse to the service pack page for Endpoint Central I ONLY see 10.1.2138.19 available for download.
10.1.2220.4 Update - What's New?
The newly released patch for Endpoint Central does not list what's new for version 10.1.2220.4 in the "Learn what's new!" link when you go to the download page.
Custom action needed to print the conversation and all attachments
Hi, any help on using the API to print out the whole conversation (basically the Print option, with all the boxes unticked except for the 'Conversation' one), along with all attachments? I know you can use the print preview, untick the boxes, open all
changing from default template as a bulk task?
I've recently created a new request template - I need to amend all tickets since the start of 2022 to reflect this new template, so that the new fields added on the new template are visible on the old tickets. Is there a way to change all existing tickets
Automatic forward request to external email
is this a feature in in service desk plus? i want to forward off an email automatically when a case gets created. We would assign it to the group of technicians but i want to be able to send an email to another mailbox as well. i wouldn't say the email is external, but its not a technician. it is in our list of requesters
Teams Integration | Mention a Ticket
Is it possible to somehow mention or tag a ticket in a group chat in team? The bot chat displays a ticket quite nice, it would be good if we could do something similar in a group chat, we quite often talk about tickets and being able to quickly mention/tag/link
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
What happened to the Azure DevOps integration?
Hi, A while ago there was a post with some scripts that allowed some sort of Azure DevOps integration, but that post has been removed. Is something new coming soon or didn't it work well enough? We're looking at the possibility for our developers to use
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