Account unlock/Password reset trying under the identity of the user
Hi, We have recently setup a new policy that uses MFA. Until you try to unlock an account or reset a password, everything works fine. When you try either option, we are getting a native exceptions: adssp.error.native.no_unlock_priviledge::::: For the
Is there a Manage Engine activity feed?
Hi, as we sometimes have an extreme high network load combined with manageengine ports, we would like to see whats the reason behind this. Yes, sometimes it is Patching ofcourse, but sometimes it looks like "crashed remote sessions" are causing issues.
Desktop Central service status starting
Dears, Good Day Kindly be informed that, I have issue with manage engine desktop central MSP 10. After installing the product stuck status starting. Please Find attached logs folder Yours advice Please. Windows server 2012R2 Data Center
Automatic duplication of Request
Our current system allows us to have Request Templates that can spawn multiple Requests from a single entry, each with their own Category, SubCategory and Item, dependent on what was selected in the Template. Is there a way to build this into an SDP Template
An Error occured while creating a report is sdp
Hi, When technicians try to create a report, SDP gives an error like the image below: my sdp version: 11311 my sdp DB : SQLServer
Service Desk Plus Mail server settings
Hi All, im just in the process of setting up and testing the cloud version of service desk plus but I'm having some issues with the mail server set up and getting a generic error I've tried a Cpl of different ports but still the same issues Server name
Masterclass 2022 - Episode 2: Delivering exceptional IT service experiences with ServiceDesk Plus Cloud (March 30)
Hi there, The ServiceDesk Plus Masterclass 2022 series is back with the second episode! In this session, we will discuss how you can deliver great IT customer service to your organization in a hybrid work environment with ServiceDesk Plus Cloud. Service
Important: 32-bit APM Installations support ends December 31, 2022
It is time to bid adieu to 32-bit APM installations! Applications Manager's 32-bit installations will reach their EOL on 31st December 2022. From April 1, 2022, you will not be able to download 32 bit installations from our website. (This includes EUM
Masterclass 2022 - Episode 2: Delivering exceptional IT service experiences with ServiceDesk Plus (March 31)
Hi there, The ServiceDesk Plus Masterclass 2022 series is back with the second episode! In this session, we will discuss how you can deliver great IT customer service to your organization in a hybrid work environment with ServiceDesk Plus. Service management
Access Denied error from agent install in remote office after update to 10.1.2137.9
Early apologies for the wall of text... We've been running with local + 2 remote offices for a few months without any trouble when today I noticed a new workstation that was deployed at one of the remote offices did not pick up the agent. The message
IPMI monitoring for Lenovo and Cisco servers
i would like to be able to monitor IPMI for Lenovo and Cisco servers. could this functionality be added.
[SOLVED] How to skip the forced backup - Windows - Error
https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html#SkipForceBackup on the website is specified (but is incorrect): set JAVA_OPTS=-Ddb.home="%DB_HOME% -DSkipForcedBackUp=true" closing quotes must come first
Agent version mismatch
Hi, we decided to avaluate Desktop Central and now have few problems: Server Central Server : 10.1.2137.4 Distribution Server : 10.1.2137.1 Agent verison mismatch: if You try to push agent from DTC server, agent installing from old msi and mst file has
Email Commands - Interrupt EditRequest Operation if Ticket Closed
We are leveraging the Email Commands feature to create, edit, and close tickets via email. I've noticed that if I send an OPERATION=EditRequest command to a ticket that is already closed, a new ticket gets opened instead. I would like the command to get
Best Practice Removing Technician but keeping tickets assigned
What is the proper way to remove a technician but keep all the closed/resolved tickets that were assigned to that tech assigned? Example I have Tech A who closed over 200 tickets, and Tech A left the company so we removed him as a technician, and now
Agent check in time
What is the frequency for agents to check in to the server? like every X minutes? Is this configurable
[Announcement] Free OpManager Training series starting from April 5, 2022
Greetings from ManageEngine! Our free, four-part webinar series will help you optimize network performance and resolve emerging network faults seamlessly. Register to enroll in all four parts. Sessions are scheduled for April 5, 12, 19, and 26 in
ServiceDesk Plus 13000 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 13000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Behaviour Changes
Create a report of Requests grouped by Dependents
Hello. I would like to know how to create a report that is grouped by a Request and then under it, all of its dependent requests. See attachment for example. Thank you.
Some Authentication Problem when logging in
Hello Everyone, hopefully you could help us resolved our concern below. When users logged in they encounter this issue. Any ideas/troubleshooting procedures will be a great help.
File Replication Services for Server 2012r2 false alarms
I am having issues trying to locate a way to override the two below mentioned alarms. Basically these are services that i do not need to watch for this particular server build out and would like to just remove the monitoring of the services. I
Is There Projects Report for % Projects Details Available Per Unites?
Hi Community, We are part of PMO and we looking forward to have below Measurements as Advance Report: (A) Project Details: 1- Project Details Available: If yes will take 100%, if no will take 0% By the end, we will take % Average of Projects with Details
Mandate reply to request in RLC
Hi, How to mandate reply to request in some stage of Request Life Cycle? I want to force First Response with manual reply for technician in RLC. What should I do? SDP v13.0.00 DB MS SQL Thanks for helping
Creating Actions to Run at Specific Times
Hi, Is it possible to schedule actions in Applications Manager to run at specific times, for instance a server restart or executing a program action? I see the business hours section when configuring actions but it doesn't seem to work in that manner.
CR needs to be logged before 1 PM on the previous day
Need help for generating script for a condition where CR will log before 1 PM on the previous day Condition will be like this, CR entry date by owner will be = Scheduled Start day (00:00:01) – 11:00:00 my SD plus build No - 12000 DB - MSSQL 2012 I have
Forgot password option for customers
Hello, I know that is an old request but I think this is a must. Thank you.
Approved Status incorrect after Approver is added.
Hello, Once a request is "Approved" and technician adds another Approver the status for the added Approver in "Approval Details" is "Pending Approval". However, the status for the request remains on "Approved" and therefore it is incorrect. We expect
Task notification to a support group
Some technicians don't receive notifications when a task is assigned to a support group. If a request is assigned to a support group the notification works and when a task is assigned to a single user too. I can't see differences between technicians with
Google releases several security fixes in its Chrome 99.0.4844.74 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.74 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0971 Use after
Google releases several security fixes in its Chrome 99.0.4844.74 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.74 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0971 Use after
Google releases several security fixes in its Chrome 99.0.4844.74 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.74 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0971 Use after
help.servicedeskplus.com redirects to proprofskb.com
Why does https://help.servicedeskplus.com/agent-deployment redirect to https://www.proprofskb.com/login/ where I need to register with my email address and telephone number just to access support documents?
Remove/hide new hotfix available
Hello, Is it possibel to remove the "New hotfix available" notification from the login page? Thanks.
No alerts in inventory.
Hi ! My manage engine desktop central is: Server Central Server:10.1.2119.10 Distribution Server:10.1.2119.10 Agent Windows:10.1.2119.10.W Mac:10.1.2119.10.M After upgrading to this version, the server has stopped sending inventory email alerts. Previously,
Allowing API key generation for technicians
How to allow technicians to generate their API keys, it seems the option only showing for admins the section is missing currently for technicians as showing below Version 12.0 Build 12000 Technician Adm
Prevent duplicate create request from same email during 5 hours ago
Hi, I used from cloud monitoring tools that send failed action mail to SDP incoming mail address. I want to prevent duplicate request that generate during 5 hrs ago with same subject. What should I do? Do you have any solution to resolve this? Thanks
Duplicated output after executing script on submission phase to auto populate the description field.
Hi all, I am using a variation of David Barrante's script (https://pitstop.manageengine.com/portal/en/community/topic/populate-the-ticket-description-based-on-a-field-selection) but for some reason, SD+ keeps duplicating the output in the Description
Procedure for using Windows Domain Agents
Recently we have a requirement to use the Windows Domain Agent for certain domains we want to manage. Is there a procedure on how to use/setup Windows Domain Agent resources? I don't understand if I need to put the agent on each domain controller.
Interger Values not correctly displaying
I have created a script monitor with mapped numeric values. The problem is that I have the values set to integer type however Application Manager keeps adding in a decimal and what looks like scientific notation to the value field which I don't want.
Custom Query Report
Need a custom Query Report with the following: Software Name Software Version Department Computer Name Last successful scan I want to be able to modify the query to change the software Name and Department -Dave
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