unassigned requests and incidences
How can i prevent incidences and requests from being categorized as Unassigned with no group ?
Remove a option state from a specific request
Hi everyone. i have a little Problem... We add a different states but those we only need it for requirements, is it possible that they disappear from the incidents? I added a rule to remove the options. And i can no longer use it but they continue to
After updating from Build 10536 to 10600 problem with editing assets
Hi! After the update there was a problem with editing assets, a message appeared : "Sorry, an error has occurred Page Fault (Unknown Exception). Contact your system administrator." Catalina log: [12:39:39:788]|[07-05-2022]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[action]]|[SEVERE]|[42]:
Is it possible to create a change request (directly) without starting as a support/ incident request?
I'm hoping to simplify the change request process by removing the need to create a support request. I Have read that it's possible to automatically create a change request using a script but would like to keep things as simple as possible and not rely
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Web Access Issue
Hello, I added a subnet in the web access instead of IP Range now i am unable to access the server even from the local machine please advise
Unknown Error Code 17002 with Update for Office 365 Professional Plus Semi Annual Channel for x64 1902 of version (11328.20392)
Hi, if I deploy the update for an Office365 I got an "Unknown Error Code 17002" and the Office365. After the failed update I can't update Office365 manually. The only way is to un- and reinstall Office365. What is Error Code 17002? Any advice? Thx, Alf
[Solved]ServiceDesk Plus On-premises not loading in Chrome and Edge v.94
Dear all, Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined
Reporting and Device Downtime
I am trying to get a report with all the devices that are critical (aka down) and how long they have been down for. However, when I add downtime to device report the data is not showing accurate, but I can go view all the alarms for the device and I get
Tickets history report
I need to pull a report for 2020 and 2021 that how many tickets created and the ticket details. Please let me know if there is a sample query to pull those reports. BTW I m using MSSQL.
lyfe cycle
Hi everybody If I click the button next group in the life cycle it should be changed to the second group but at this time currently, group technicians shouldn't see the next process, The ticket should disappear for the previous group. In documentation
Question about Worlogs use case
Hi all, we're starting to use Worklogs but for now we're only ask the technician to register a worklog before escalete the request to any other Techinician or support group, in order for the other tech known what has been done in the request. I would
How ADAudit Plus helps you assess your exposure to Follina (CVE-2022-30190)
Hello everyone, This forum post is to notify that ADAudit Plus' exclusive Process Tracking reports can help you detect Follina (CVE-2022-30190) exploitation attempts in your environment. Read our blog to learn more about how you can assess your exposure
Notification to e-mail CC users when request is Cancelled
Hello, We are running SDP version 12004 OnPrem. I realised that on the occasions when we mark a ticket as Cancelled (instead of Resolved), there is no option to send an e-mail notification to the users who were originally in CC, only to the original requester
[SDF-77557] Mandate Change Stage fields
Is it possible to mandate particular fields under a change stage? Specifically, we want to mandate fields under the Planning stage prior to the CR moving to the approve stage. Right now the Change Manager often has to push changes back to gather details that should be captured by a mandatory field.
Field Email ID(s) to notify is not the same as CC
Hello, Please I am trying to set up the CC field in our incident template. The current field emails to notify is more TO field. I am aware of the CC settings in the configuration itself but we need a custom field to notify different users about our requests
EndPoint Central Not Picking Up Vulnerabilities
I have just installed a new application on end user devices and this is showing that some devices still have serious vulnerabilities despite EndPoint Central saying they are Healthy. How does EndPoint Central not pick that a version of iTunes has 13 CVE
Create custom filter that is available to all agents
I want to make a filter available to all agents on my team, so they don't have to create it themselves, or when a person joins our team, have them create them. How can I make a personal filter available to select team members, or system wide. Example:
Can't clear warning
An important fix is ready to be installed, for uninterrupted services in the MDM module I get the option to restart and I've tried it several times and the warning will not go away. I've restarted the DC server a few times as well. I also tried In-private
An important fix needs to be installed for uninterrupted usage....and crash!
After Login in the Webinterface, i have a yellow banner with the Message: An important fix needs to be installed for uninterrupted usage When i click RESTART SERVICE-Button it popup the message: Die Anfrage konnte nicht abgeschlossen werden. Bitte versuchen
Problem in configuring Office365 account for SDP
Good afternoon, I've the following problem: we're in process of migrating our mail system to O365 and I need to migrate also the dedicated mail used in SDP to generate ticket. I'm doing some tests with a new email and I'm able to configure the outgoing
SLA count
Hi everyone I have a case, How can I configure that if the request is not approved more days do not count SLA how can configure it on myself
Lock incident type to certain requesters
Hello, I am looking for a way to lock a specific incident template to only be able to be used by certain requesters, We created a template for new user requests but only want HR users to be able to use it. Is this even possible?
how to select requests that created between 18:00 to 23:59
Hi, I need to query report for all requests that created in night shift between 18:00 to 23:59 with these columns: - Request ID - Requester - Subject - Technician - Created Time (Date and Time) - Status Thanks for helping
Software Report - DesktopCentral Agent
I have been creating some reports in SDP using information that DesktopCentral is feeding into SDP workstation assets. I now want a report that shows what version of the DesktopCentral agent is installed on all In Use workstations. The report is showing
api add user error
I use postman to call API but response error. parameter: { "user": { "first_name": "Peter", "middle_name": "Rabbit", "last_name": "Atom", "name": "Peter Rabbit Atom", "is_vipuser": "false", "employee_id":
REPORT REQUEST - SOLUTIONS
Hello, Please can I request a report for solutions: REPORT 1 - SOLUTIONS VIEWED Date Viewed User Viewed Solution Title REPORT 2 - SOLUTIONS OUTCOME Date User Outcome (Yes Resolved Issue / No) Comments MSSQL Build Information Your Version : 11.3 Build 11307
need to add requester using REST API
I am trying to add requester using REST API. But unable to find any documentation related I referred this documenatation : Rest API (servicedeskplus.com) I am unable to find API keytechinician mentioned in the admin settings. Using this documentation
Receiving the twice the report email from the schedule.
Hi , We are receiving twice email with one attaching the report subject "Report" and other with no report to attach subject "No data available to generate report" . Please suggest any fix for this.
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MFA - DUO Push
Now that MFA is being enforced are there any plans to allow us to use our own DUO MFA instance to provide push authentication like it allows on Password Manager Pro? Getting kinda old having to use multiple different apps to two-factor into things when
Bulk removal of Devices / Bulk unenroll
How can I wipe multiple devices in MDM. Also, after wiping multiple devices, how can I remove these multiple Unmanaged devices?
Mass Remove "Protect Object from Accidental Deletion"
Our user creation templates that have the "Protect object from accidental deletion" check box checked. Unfortunately, this causes our User De-provision automation to fail since the "protect object from accidental deletion" also protects the user from
ADmanager Plus with Workday
We're doing some implementation and testing with ADMP and Workday (HCM and Student), and need to know if ADMP can connect to a single Tenant, but multiple modules? For example: at the end of the implementation project, both HCM and Student Workday user
Azure AD SSO
Guys. Has anyone configured KMP with Azure AD SSO? I am trying to set this up but all I find is documentation for Okta. I have something setup but think i am missing a bit of info to make it work. Thanks in advance
cycle
Hi support team who is can help me I want to create lyfe cycle and add status assign i am created it personally. If technician clicked this button the ticket shoud be assigned to technician who is clicked to him Why it is not work how can i resolve
Migrate Database ManagedEngine from SQL Server 2012 to 2016
Hi Guys, i have an existing manageengine system using the SQL Server 2012, and i have to migrate the version of SQL Server 2016, and change the user policy, so in the existing system, i use user 'sa' to connect SQL Server 2012 which using for manage engine database, and now i have to migrate this database from SQL Server 2012 to my new database server which is SQL Server 2016, using the new user to connect, such as 'helpdesk'. The plan is : 1. Shutdown the service of ManageEnginePlus on windows,
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