Dear users,

We are elated to announce the upcoming enhancements in Projects, CMDB and features like Project Template. Below is a brief run-through of the same:

Projects UI enhancements

Introducing Summary and Associations tabs in project details page.

• Summary - View the details of milestones and tasks in widgets. Widgets are pre-defined; you cannot add or delete them.

• Associations - Associate or dissociate requests, changes, and releases to a project. You can also use the Associations tab from the details page of the project dashboard widget

• You can now edit Status, Priority, and Owner of a project as well as view the summary of Milestones, Tasks, and My Tasks from the right side panel of projects.

• Users can now view milestones in list view and customize the display of list view using column chooser.

• On the project milestones page, added an option to quickly add milestones.

• You can now view the trashed project in non-editable format.

Project Template

• The UI of a project template form is now revamped for a better user experience.

• Add new fields and sections to the canvas from the right side panel of the add or edit project template form.

• Preview a project template while adding or editing it.

• Introduced Members tab to add project members and assign roles directly from the project templates.

General Tasks

• Users can now view the module ID and module title from the General Tasks list view page.

• Users can now assign a group for general tasks.

Common Enhancements

• Introduced an option under Requests, Problems, Changes, Projects, Releases, Milestones, and General Task to add tasks quickly.

• Added predefined filter drop-down on task list view page under Requests, Problems, Changes, Projects, Releases, and milestone list view page.

• You can now edit Status, Priority, Owner, and Task Type from the right side panel of Requests, Problems, Changes, Releases, General Tasks, and Tasks across all modules.

• Tasks can now be displayed in list view, across all modules. Introducing Column Chooser to customize the display of task list view.

• On the task template view, hover over the Task Dependency Summary icon beside the task to view the number of parent and child tasks associated with a task.

• Rich Text Editor is now introduced for Worklog description in Requests, Problems, Changes, Releases, and Worklogs in Tasks for all modules.

CMDB Enhancements

You can now export CMDB relationship map as a CSV file or an image file (PNG). This option is available in the Relationship Map and Business View pop-ups. The information contained in the exported file/image will be limited to the extent to which relationships are expanded.

The relationship layout selector drop-down and the Save button have been redesigned.

The columns included in the exported CSV files are Source CI Name, Source CI Type, Destination CI Name, Destination CI Type, and Relationship Type.

You can now generate reports for CI relationships. The supported columns in the CI Relationship reports are Source CI Source, CI Type Destination, CI Destination, CI Type, and Relationship Type.

For more information ,Kindly refer to https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update once these features and enhancements are unwrapped in live.

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa

ServiceDesk Plus Cloud