[Analytics Plus webinar] What's new in Analytics Plus in Q1 and Q2, 2022?
Hello folks, We're delighted to inform you that we're hosting a webinar on July 14, 2022, where we'll discuss all the latest features and updates in Analytics Plus. Date and time: July 14, 2022 11am AEST | 11am GMT | 11am PDT Agenda: During the session,
Custom Software Report
I'm trying to create a custom Software report. I have this so far but i cannot figure out how to get the total install count. SELECT softwarelist.softwarename "Software_Name", Max(swmfg.NAME) "Manufacturer", Max(softwareinfo.fileversion)
Unknown emails are automatically added to requesters, why?
So we do an import from AD every 1 day to keep our requestersdatabase up to date. We fetch our request from an inbox. This al works great but Suppose that i have 3 members in AD, person A, B and C. Now person D who is not in our AD, sends an email to our helpdesk-inbox. That member is automatically added to our requesterslist. How can we prevent this from happening. We want to receive the mail offcourse, but we don't want them in our requesterslist. Please advise, Kind regards zztemp
Upgrade Error
Hello, We are trying to update the 11300 to 12000 version. We are getting the following error, Anybody sees that problem? DB Version :: 9.5.21 (internal db) [INFO] : ERROR CODE : 100 [INFO] : ERROR IN : Pre install [INFO] :
Build No 125638 - June 21, 2022
Hi ALL! OpManager: Around 165 new device templates have now been added for proper classification of devices during Network Discovery. OpManager: Around 271 new SNMP performance monitors are now added. OpManager: A few default performance monitors are
Announcement: End of Support for NTLM Single Sign-on as an authentication method in Access Manager Plus
Hi All, ManageEngine Access Manager Plus will no longer support Microsoft NTLM Single Sign-on (SSO) as an authentication method. This is an advance announcement that, from July 2022 onwards, the support for Microsoft NTLM SSO as an authentication method
Custom View - Technican is "me"
Hi, it would very helpful when under the Field Technican is a "me" which point to the current technican. Currently every Technican must create his own view or use the build in views.
Need a query to export the SDP complete requester list.
Need a query to export the SDP complete requester list. System : SPD build 8127 SQL: MSSQL 2008 please help to provide this query. regards kunal
[SDF-89540] Reply in request without send mail
Hi, In my office, we don't use mail server and I (technician) want to send reply as locally in software like requester. But if I didn't set mail server in admin configuration, SDP error me and mandate me to set mail server settings. I want to reply in request with send mail. What should I do? Do you have any solution for my issue? Thanks for helping
Agent Install issue
We are in the middle of replacing all our desktop PCs. Part of the image sequence is to install the Endpoint Central agent. 99% of the time this works fine, but occasionally some seem to hang up. I can see them in the console, but the agent is not reporting.
Expected behavior on Build 10.1.2220.3?
Is it normal for the ManageEngine UEMS - Apache server to stop itself? This is the behavior I'm encountering on the latest build of Endpoint Central.
ManageEngine ServiceDeskPlus Cloud User Conference in Australia
Hello Everyone, We're thrilled to invite you to our User Conferences in Australia. Gather in Melbourne and Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations on all aspects
Announcement: End of Support for NTLM Single Sign-on as an authentication method in PAM360
Hello Everyone, ManageEngine PAM360 will no longer support Microsoft NTLM Single Sign-on (SSO) as an authentication method. This is an advance announcement that, from July 2022 onwards, the support for Microsoft NTLM SSO as an authentication method will
Clean up requesters
Is there a way to bulk clean up the requesters list? Like based on criteria or something like that.
Is it possible to send a automated reminder to requesters
Hi all, is it possible to send a automated email to a requester after a period of time once a ticket ahs been moved to 'Awaiting user feedback' as our requesters tend to forget to respond leaving tickets open until a technician manually prompts the requester.
Creating an account under domain
Hi, I tried creating a local account under a domain with pam360 but it did reflect on the other end. its only created on the pam360 product. is there configuration/steps for it? instead of doing it manually on the computer I want to use pam360 to do
Problema con el envio de notificaciones y la configuracion de correo.
Buenas tardes Estoy presentando problemas a la hora de enviar las respuestas iniciales de las solicitudes creadas, no me esta enviando los correo y me da el siguiente error "Error al enviar la notificacion" . Les adjunto una imagen del error que me da. No tengo ningun log que me de mas detalles de este error y del porque del mismo. Estoy casi segura que la configuracion de correo saliente en el sistema esta bien dado que lo tengo montado en otro server y funciona perfectamente. El server de correo
Connect with us at ManageEngine Australia User Conference!
We're thrilled to invite you to our User Conferences in Australia. We'll bring you multiple in-depth product presentations on all aspects of IT management, as well as plenty of tips and tricks, opportunities for one-on-ones with product experts, and some
Connect with us at ManageEngine Australia User Conference!
We're thrilled to invite you to our User Conferences in Australia. We'll bring you multiple in-depth product presentations on all aspects of IT management, as well as plenty of tips and tricks, opportunities for one-on-ones with product experts, and some
Connect with us at ManageEngine Australia User Conference!
We're thrilled to invite you to our User Conferences in Australia. We'll bring you multiple in-depth product presentations on all aspects of IT management, as well as plenty of tips and tricks, opportunities for one-on-ones with product experts, and some
Connect with us at ManageEngine Australia User Conference!
We're thrilled to invite you to our User Conferences in Australia. We'll bring you multiple in-depth product presentations on all aspects of IT management, as well as plenty of tips and tricks, opportunities for one-on-ones with product experts, and some
EWS / Oauth configuration
Hi, I'm having some issues getting going with EWS and OAuth, and perhaps someone has some input on what I might have missed. Currently on v11.1.0 Build 11133 - clean install for testing purposes. When saving the config I get a popup for 365 signin, where
I can't pass verification for a subdomain
Good afternoon! There is a domain rdms.ru . There is a cloud platform Service Desk Zoho. I'm trying to log in to the Service Desk through a subdomain it.rdms.ru . I do it according to the instructions - https://help.sdpondemand.com/customized-domains
Fetching mail from Office 365 mailbox using modern authentation?
Hello I am reading that legacy protocols will be permitted to connect to Office 365 after Oct 13 2020. No more POP, IMAP, EWS, etc. What are my options, come October, for retrieving email to create tickets? Presently emails go to a helpdesk mailbox, which is read by ManageEngine to create tickets. Thanks
Connect with us at ManageEngine Australia User Conference!
We're thrilled to invite you to our User Conferences in Australia. We'll bring you multiple in-depth product presentations on all aspects of IT management, as well
DB Select Statement for Custom Computer Details
I use Microsoft PowerApps as my Inventory tool and currently I'm writing everything to a SharePoint List and to the AD seamlessly. I'd love to do the same with ManageEngine but I haven't found the table yet. Could someone help me with the select statement?
Introducing OAuth Authentication feature for mail server settings
Hey folks, We've got news! You can finally configure the Patch Connect Plus mail server using OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password) and
Create a task on multiple PCs using EndPoint Central
Hello - I want to create a local task on multiple PCs to have the PCs reboot at a specific time. I know how to do that locally but how can I create a script and push that thru Endpoint Central? This is needed for both Windows and MacOS. I want the reboot
We have good news for you! The latest version of Log360 Cloud is out.
Here's what's new in Log360 Cloud! Log360 Cloud now offers event correlation capabilities. You can now configure threshold for alerts in Log360 Cloud. Click here to view the complete list of features, enhancements, and fixes.
Bundled postgres role not created by installer
I have downloaded the latest 64bit Linux installer and attempted to do an Enterprise install. The installer completes with a single error: Pgsql Err Msg ------------- Problem in Initializing Postgres !!.. Kindly check logs... I eventually found the logfile
Backup Fail Message
Plenty of times I submit my request but no response from service desk team.
Create alert for Group Policy Settings Changes
Hello, I'm hoping to create an alert based on the 'Group Policy Settings Changes' report, but don't appear to be able to. An action is seen in this report that is not detected in the GPO Management alert profiles. Is there a reason why you can create
Logs of when ADAudit accesses a server
I receive alerts about possible intrusion events. The account we set in ADAudit is the account being flagged. Is there a log that I can view that shows when ADAudit accessed a server and directory at a specific time to verify this is legit activity?
Problem with connecting to the database
Hi. After installing ME Service Desk on the new server, the connection to the remote PGSQL database fails. The error is as follows: Database creation failed. Stopping the Server. Please refer logs for more information Problem while Starting Server System
ManageEngine is in the Gartner Magic Quadrant, again!
We are happy to announce that ManageEngine has been recognized in the 2022 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability. The report
Auto close request and send requestor notification if X status for X days
Hi, I've looked at a few different methods but haven't found anything that is exactly what i need. I'm looking for a way to check every day for all requests with a status of 'HOLD - waiting on user to respond". If the status is over 10 days old and the
Disable 2FA
We need to disable 2 factor authentication. Our DC server is internal only, and the 2FA adds an unnecessary delay when we need to quickly assist a user. The last thing I need is to deal with help desk requests from the help desk themselves who can't log
Uninstall Office 2010 with Desktop Central
I am a novice when it comes to Desktop Central and using programs to install software remotely. We have Office 2010 installed on our computers but Desktop Central was not used to install it. It is was installed manually. We now have Office 2021 all
Service Desk Plus Cloud - SLA Feature Challenges
In our instance we're managing more than 200 sites which follow the same SLA but have different technicians. I'm looking for an -out of the box- automation to be able to update/manage the SLA in those Sites without having to update them one by one. I've
Software & License Management
We are using both ServiceDesk Plus and Desktop Central, and are currently looking at improving our software inventory and license management. Are there any advantages/disadvantages in using either for this? Does license information pass between the two
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