Servicedesk plus does not start up

Servicedesk plus does not start up

Hello, 

We are trying to setup Servicedesk plus application  (9.2 version) on our windows 2012 server. The database has been configured to MSSQL by using changeDBserver.bat. 

However, when tried to start the service from the Servicedesk shortcut or executing 'run.bat'  / 'startSDP.bat'  the application does not start at all. The window is just stuck at 'Application layer started..............' . 

Few weeks back we were able to use this tool with an Enterprise edition, but we realized that we are supposed to use Standard edition. So, had to reinstall the Servicedesk plus again on the server and reconfigured MSSQL database. Since then, the application is not starting. 

Also, when we execute 'run.bat'  and check wrapper.log bellow information is shown : 


STATUS | wrapper  | 2016/04/12 12:01:56 | Starting the ManageEngine ServiceDesk Plus service...
STATUS | wrapper  | 2016/04/12 12:01:56 | --> Wrapper Started as Service
STATUS | wrapper  | 2016/04/12 12:01:56 | Java Service Wrapper Professional Edition 64-bit 3.5.15
STATUS | wrapper  | 2016/04/12 12:01:56 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper  | 2016/04/12 12:01:56 |     http://wrapper.tanukisoftware.com
STATUS | wrapper  | 2016/04/12 12:01:56 |   Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ServiceDesk Plus
STATUS | wrapper  | 2016/04/12 12:01:56 | 
STATUS | wrapper  | 2016/04/12 12:01:56 | Launching a JVM...
INFO   | jvm 1    | 2016/04/12 12:01:57 | WrapperManager: Initializing...
INFO   | jvm 1    | 2016/04/12 12:01:57 | Free edition...
INFO   | jvm 1    | 2016/04/12 12:01:57 | 
INFO   | jvm 1    | 2016/04/12 12:01:57 | Resource check failed for service jboss.web:service=WebServer. Port already in use:9090
STATUS | wrapper  | 2016/04/12 12:01:58 | ManageEngine ServiceDesk Plus started.
STATUS | wrapper  | 2016/04/12 12:02:00 | <-- Wrapper Stopped
FATAL  | wrapper  | 2016/04/12 12:03:55 | Elevation failed. Wrapper will exit.
STATUS | wrapper  | 2016/04/12 12:07:42 | The ManageEngine ServiceDesk Plus service was not running.
STATUS | wrapper  | 2016/04/12 12:07:58 | Starting the ManageEngine ServiceDesk Plus service...
STATUS | wrapper  | 2016/04/12 12:07:58 | --> Wrapper Started as Service
STATUS | wrapper  | 2016/04/12 12:07:58 | Java Service Wrapper Professional Edition 64-bit 3.5.15
STATUS | wrapper  | 2016/04/12 12:07:58 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper  | 2016/04/12 12:07:58 |     http://wrapper.tanukisoftware.com
STATUS | wrapper  | 2016/04/12 12:07:58 |   Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ServiceDesk Plus
STATUS | wrapper  | 2016/04/12 12:07:58 | 
STATUS | wrapper  | 2016/04/12 12:07:58 | Launching a JVM...
INFO   | jvm 1    | 2016/04/12 12:07:59 | WrapperManager: Initializing...
INFO   | jvm 1    | 2016/04/12 12:07:59 | Free edition...
INFO   | jvm 1    | 2016/04/12 12:07:59 | 
STATUS | wrapper  | 2016/04/12 12:08:00 | ManageEngine ServiceDesk Plus started.
INFO   | jvm 1    | 2016/04/12 12:08:07 | Unclean shutdown of previous run.
INFO   | jvm 1    | 2016/04/12 12:08:13 | ServerContainer                                   [CREATED]
INFO   | jvm 1    | 2016/04/12 12:08:14 | SQLOne Search                                     [CREATED]
INFO   | jvm 1    | 2016/04/12 12:08:15 | AdventNetCC                                       [CREATED]
INFO   | jvm 1    | 2016/04/12 12:08:21 | AdventNetServiceDesk                              [CREATED]
INFO   | jvm 1    | 2016/04/12 12:08:22 | ServerContainer                                   [STARTED]
INFO   | jvm 1    | 2016/04/12 12:08:23 | SQLOne Search                                     [STARTED]
INFO   | jvm 1    | 2016/04/12 12:08:23 | AdventNetCC                                       [STARTED]
INFO   | jvm 1    | 2016/04/12 12:08:30 | AdventNetServiceDesk                              [STARTED]
INFO   | jvm 1    | 2016/04/12 12:08:30 | 
INFO   | jvm 1    | 2016/04/12 12:08:30 | Server Started.
INFO   | jvm 1    | 2016/04/12 12:08:30 | Please connect your client at http://localhost:9090


Any help is very much appreciated. Thank you. 

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