Service Desk Plus MSP Users

Service Desk Plus MSP Users

Hi, we purchased SDP MSP. We have 10 Accounts Managers that manage several customers.
They open presale requests and sometimes they need to open tickets to attend their customers. We´ve not been able to assign permission for this Account Managers to "see" their customer´s information in SDP MSP.
Is it possible to assign them permission?
Thanks in advance
JJ

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