Hi, i would like to request a native functionality on SDP MSP, that auto closes tickets that doesn't have any interactions.

I know it is possible today with scripts.

Here's the link i used for reference: https://pitstop.manageengine.com/portal/en/kb/articles/ews-mail-configuration-script-to-send-reminder-emails-to-both-requesters-and-technicians-when-there-is-no-response-for-more-than-a-specific-time-period-and-auto-close-the-ticket

But i would like it to be a native functionality, imagining it's a simple request.