Notifications from App when off network
Hey, I was wondering why sometimes I'll receive phone notifications from the SDP app when I am not connected to my company's network. We use the on-premise SDP setup and it doesn't allow me to sign into the app when I'm off network but I can still get
VMware Snapshots
Hi, Is there a way to alert on VMware snapshots. Specifically we would like an alert when a VM has snapshot older than 7 days? Regards, Nathan
Last Boot Time field empty in Service Desk Plus for an asset
Does the Desktop Central Agent scan when a PC was last booted? I see a field called "Last Boot Time" in Service Desk Plus but it is empty for a PC with the agent installed. However, when I look up that same PC in Desktop Central, it shows when it was
CheckSum mismatch was detected during the last scan.
I planning to deploy the OpManager to my client. So newly install the OpManager version 12.5.631 on Windows 2022. After install and have not any configure, the OpManager daily prompt the alarm message. File Integrity : CheckSum mismatch was detected during
Secure Gateway Server is now available in RMM Central
Greetings from ManageEngine! To provide an additional layer of security to the RMM Central server, start using Secure Gateway Server, an additional component which helps to shield the Central Server from risks and threats of vulnerable attacks. It
Changing an SLA property after reassigning an incident ticket from one group (different SLAs) to another group
I'm having an issue with the following scenario - >Workflow is an email request gets submitted to group#1 who has defined SLAs. They cant resolve the issue and assign the ticket to Group #2 who had different SLAs than group #1. It doesnt appear you
RingCentral App Update - Not available in Patch Management
Hi all, We're looking to update the new RingCentral app from DesktopCentral but the updates aren't showing up in our Patch Management console. See the update notification from RC: The patches that are available:
EventLog Analyzer No Longer Collecting Events
Has anyone experienced this same issue? There are no other details provided from the SIEM other than 'Internal Error'. This just randomly started happening a week ago and bombards our email account with 400 emails a day saying logs cannot be collected.
Duplicate Schedules
Having an issue where all of the schedules are duplicated, resulting in duplicate backups and scheduled reports. Need some help identifying which ones to remove and how without resorting to manually turning everything off and deleting the ones that remain.
Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide fields that are unanswered in the request details screen? On our templates we have a lot of additional fields, that are not always answered, nor do they need to be answered. If a field goes unanswered (empty) the request details page shows
Report
Please find the below format, the report should provide me monthly report of the total status for each technician. Technician Closed Open On hold Resolved Overdue Khan, Afzal 10 20 1 15 3 Ayesh 4 10 2 4 10 Fawaz 12 20 10 5 20
Database Backups Failing
Good Morning, I just migrated Desktop Central to a new Windows 2019 Server. The move was successful and I didn't have any issues. Now I am receiving an email Alert about the Database Backup Failed. The Scheduled backup of Desktop Central has failed. Reason
Cancel versus Closed
Typically, we've closed requests with a cancel code that are "canceled." We now see that users are given access to the "Cancel" button, and I'd like to explore switching to using the cancel status. Cancelling typically denotes a removal of something from
OWA integration installation problem
1. I installed version 6.1 Build 6123 on Exchange 2019 CU12 on Server 2019 2. I downloaded the android app and was able to enroll the user 3. I verified I could log in to OWA. I got the forms login page, and entered a username/password. This worked 4.
Probe Error "Windows credential failed" with AzureAD admin account
HI all, I tried to scan our network with AzureAD device admin account, however, probe returned error "Windows credential failed and SSH credential not configured" We are fully cloud based. The credential definitely have admin right on all our machines.
ServiceDesk Plus/AssetExplorer Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus/AssetExplorer will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent) for inventory of Windows, Mac, and Linux machines. Please be informed that the support
Upgrade to the latest Secure Gateway Server
Hello everyone, We have updated Patch Manager Plus' security component, Secure Gateway Server with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for the build update
option "Enable "Pass-through" Authentication [Single Sign-On]
Hi, Has been this option "Enable "Pass-through" Authentication [Single Sign-On] - Troubleshoot" removed on SDP ver 13?
How to purge asset data
Hi, We have a lot of historical data and years of machine rebuilds, rediscovers etc has meant that our asset data is inaccurate and never used. I would like to purge all asset data and allow it to repopulate from agent scans. How can I do this? Than
Exporting Knowledgebase Articles
Hi Team, Is there a way to export all knowledgebase articles from within the ServiceDesk software? I'm not seeing an option - am I missing something?
I can't run UpdateManager.bat to apply Service Pack
Hi, I can't run UpdateManager.bat to apply Service Pack. I do everything from the manual - stop service, do back up. Everything pass ok. But when I run UpdateManager.bat nothing happend. Please help me! What should I do to fix it?
Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90095) on this
Can enrollment be moderated
Hello: We are currently testing ADSelfService Plus for our company and like it quite a bit. We are wondering however if there is a way to moderate the enrollment process? We would like all enrollments to be approved by the technicians of the appl
OpenLDAP password synchronization for users with polish charset
Hello, I have problem with synchronizing password change to OpenLDAP for users with polish charset in CN ex: „cn=Adam Łącki,ou=Work,ou=Users,ou=PR,ou=ODD,dc=domain,dc=local” When I change password for this usser in AD DS, ADSelfService Plus is detecting
owa installation
I installed version 6.1 Build 6123 on Exchange 2019 CU12 on Server 2019 I manually added the inbound firewall rule for the admin portal (as it could not work without this) I was blocked initially by Configuration:MFA:MFA for endpoints requiring HTTPS
Mozilla fixes several high severity vulnerabilities in Firefox 100 and Firefox ESR 91.9
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 100 and Firefox ESR 91.9. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-29914 (Firefox and Firefox ESR)
Mozilla fixes several high severity vulnerabilities in Firefox 100 and Firefox ESR 91.9
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 100 and Firefox ESR 91.9. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-29914 (Firefox and Firefox ESR)
Mozilla fixes several high severity vulnerabilities in Firefox 100 and Firefox ESR 91.9
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 100 and Firefox ESR 91.9. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-29914 (Firefox and Firefox ESR)
Migrate ManageEngine ServiceDesk Plus MSP version 10.5 build 10512 another server (Windows Server 2022 en IAS)
Hello. We currently have your product (ManageEngine ServiceDesk Plus MSP version 10.5 build 10512) installed on Windows Server 2012 R2 with the database in postgres. And we want to migrate everything (configuration, certificate, database, attached files,
ESM Portal - Change order of instances
Hi, I want to be able to amend the order in which ESM Instances are displayed on the ESM Portal. I believe it currently works in the order that they are created? I don't believe this is currently possible, but will it be in the future? Many thanks Lisa
Is it now possible to use an alphanumeric ticket id in Service Desk Plus cloud?
We are importing ticket data from our old system, which already have numeric references. Can we use an alphanumeric reference for imported ticket data e.g. X-1, X-2, X-3, etc. alongside auto-assigned references for new tickets created directly in ManageEngine?
Form Rules in Project Management
Team, It is very difficult to work on Project Management. We don't have control on customizing the Project template as per the client requirement. No form rules are there. Could you please help us on this. Also, how to add additional fields in the
Google fixes several high severity vulnerabilities in its Chrome 101.0.4951.41 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 101.0.4951.41 for Windows, Mac, and Linux. This update comes with 30 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1477 Use
Updating Assets without DeskTop Central
We were not prepared to use or pay for DeskTop Central because our ServiceDesk Plus had a fine and working assets scan. Unfortunately the assets scan (via SCCM) no longer updates the assets user assignment automatically. The information is there (from
How to assign priority within Severity
Can we change order with in any category (status, Severity etc)? Suppose we have three severity level i.e. 1, 2 and 3 and within each we have 10 requests each. Is there any way to define the priority of these 10 requests ? Can we change it by dragging
MAC Address Reports
Is there a way for me to pull a report listing all of the MAC addresses for every computer on my domain?
Deprovision User Request Template
There doesn't seem to be a way to create the needed fields for a Deprovisioning request. Trying to use the User Modification process, so that HR can request the deprovision request. But some of the needed information (Forward Email Y/N, Retain email
SLA monitoring for technicians
I'm looking for a good way for our technicians to monitor their tickets by SLA. I'm not finding any way to do this other than to add the "due by date" to a list view and sort by that. This again, points to the glaring lack of a technician dashboard
Can I create views across instances?
My org is in process of moving from SDP on-premise to SDP cloud. One feature we want to take advantage of is multiple instances because we need the flexibility to adjust certain settings like notification settings that are universal across all groups
Configlet execution order
Is there a way to have the configlet sequentially to a list of devices? My specific goal is to have a configlet to shut down a stack of switches in a particular order. If the script hits the switch at the top of the stack before all of the others get
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