GPO
How to configure GPO?
ESXi and VCenter not showing Syslog events
I have added two ESXi Hosts along with a VCenter server but no data shows on the Syslog events. ESXi and VCenter configured to send logs to the Syslog server. Get an error when trying to verifying Login after adding VCenter through Settings | VM Management
Copy of allready Schdeuled report
Would be great to have the possibility to "Save as new" or "Copy report" in Scheduled reports. Regards Michael
Webhook technician details
I want to send a notification to Rocket.Chat user when a ticket is updated/responded. I created a webhook with the content below. { "alias": "Helpdesk", "channel": "@username", "avatar": "http://192.168.2.16/img/logo_sdpplus.png", "text": "Nova
[SOLVED] Dynamic request approval using FAFR and custom triggers
Hi Support Team, I encounter some issue during setting up by referring to this article How to implement dynamic request approval using FAFR and custom triggers. (manageengine.com). Attach the error code for reference.
Auto Assign User to Site / Deparment
Our environment has thousands of users, from many domains. As such, having a directory sync is impossible (unless they allow us to provision from OneLogin, which is our source of truth) Because we get many email tickets from users not yet associated
Export a template to an excel spreadsheet
Hello Support, Is there away to export a Incident template or Change management template to an excel spreadsheet?
Vendor - Additional Fields?
Nowadays is quite common to have online account with vendor who offers purchases though their e-commerce site so we have to keep details about it. There usually couple of phones that you need to know (account manager direct, 800, technical support). I don't think anybody cares about fax numbers anymore at least not IT guys. In short, how can I add more fields to Vendor?
How to create a request in another instance from another request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
Creating Computers Feature Request
Are there any plans to add the ability to modify the Active Directory group that can join the computer object to the domain while creating it in AD Manager Plus?
ADmanager - Domain Configuration - Status The user/system has no admin privilege
Hello everyone. I created a service account to use the admanager app. In Domain Settings appears the legend "the user/system has no admin privilege". I had this manual https://download.manageengine.com/products/ad-manager/permissions-required-for-the-ad-account-configured-in-admanager-plus.pdf and
Using REST API to delete computer account
I'm trying to find an easy way to make a call to delete a Computer Account. From what I can see, I can create a workflow request to delete the computer account. Though it needs to be approved. Unless there is a way to auto-approve a workflow.
How to create a request, from another request in another instance when approving or closing the request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
AD360 Licensing?
Hello. I currently have ADAudit Plus, ADSelfService Plus, and ADManager Plus as standalone products, but I'm interested in integrating these three products into AD360. Do I need to purchase new licenses for these products for AD360 or do I just install
Office 365 hybrid mode
Hi, we are currently migrating to Office 365 and we use AD Manager to create all of our accounts. We have got it working with O365 and can create mailboxes in the cloud, BUT, since we are in mixed mode we are not getting "Remote User Mailbox" contacts created for the user. I've tried using the mail enabled user on exchange settings but this doesn't create a remote user mailbox contact on our on-prem exchange. Is this a feature or not at this time? We could create exchange accounts and then migrate
ServiceDesk Plus Cloud Features Road Map Issue
Hello Team, Service Desk Plus Coud Road map is not updated properly. We are monitoring from last few months its just updating the date but no informations are updated. There are many features are released already but still showing in roadmap testing phase
How to send announcements to Host?
Good Day Please advise if there is a method to send an announcement to a hostname instead of the username. I have a user using multiple workstations and would like to send an announcement to that user on a specific hostname only, not all workstations
In Asset Explorer, when importing a CSV file I get this message: The value indicated for the “chooseCSV” parameter is not valid
En Asset Explorer, al importar un archivo CSV recibo este mensaje: El valor indicado para el parámetro "chooseCSV" no es válido
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Plus
Hi there, The security advisory addresses multiple SQL Injection vulnerabilities (CVE-2022-40300) identified in ManageEngine Access Manager Plus. Severity: High Given the severity of this issue, we strongly urge all customers to install the latest
ManageEngine security advisory—Important security fix released for Password Manager Pro
Hi there, The security advisory addresses multiple SQL Injection vulnerabilities (CVE-2022-40300) identified in ManageEngine Password Manager Pro. Severity: High Given the severity of this issue, we strongly urge all customers to install the latest
ManageEngine security advisory—Important security fix released for PAM360
Hi there, The security advisory addresses multiple SQL Injection vulnerabilities (CVE-2022-40300) identified in ManageEngine PAM360. Severity: High Given the severity of this issue, we strongly urge all customers to install the latest build of the
PAM360 new build 5600
Hi, PAM360 build 5600 has been released and is now available for download. This is a major release that comes with a new feature—PAM360 Remote Connect, PAM360's native desktop client for remote access, and a few bug fixes. For more details, please
Access Manager Plus New Build 4305
Hi, Access Manager Plus 4305 has been released and is now available for download. We have rolled out a security fix in this release. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire
Create tasks as requests
Hi My client has a New User service request, via the Service Catalogue, and there are multiple tasks associated. Some of these tasks are important enough that we would like to have them raised as associated requests. Is this possible, and if so, how?
After License expiry Service Desk Plus is not starting
I have installed the SDP 7.0 trial version and license expired on 2nd October. I requested for extension of license to evaluate and present the SDP to our management. I got xml file containing licenses information by email. But the problem is that I can not launch service desk application to apply new license as application is not starting. Is there any other way of applying license such as through command line. Regards
Exclusions to Dynamic groups not applying?
I'm using the updated Endpoint Central and am finding that exclusions which I've applied to Dynamic Computer Groups are not applying and those hosts continue to display the vulnerability. Is this a known bug/issue?
[Analytics Plus e-book] Are you losing money on your IT?
Hey there, Are you unknowingly losing money on inefficient IT operations? As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
[E-book] Are you losing money on your IT?
Hey there, Are you unknowingly losing money on inefficient IT operations? As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
Allow users to see when their password expires
I want users to go to the main page of our password tool, and see a "when does my password expire?" Is it possible to do?
Mobile App Authentication
Is there a way to make users authenticate when signing into the app on a new phone? Am I missing something? I've been testing with two phones. An android and an iphone. I enroll on the android and then sign into the iphone. It does not ask to authenticate
Password Manager Pro 9.1.0 won't start.
Hello, We have installed a version 9.1.0 (build 9101) of Password Manager Pro in order to be able to re-import a database and upgrade with it on a new server. Unfortunately, after installation, the service remains in "start" and doesn't want to start
Captcha problems from one IP
Hello, I have a PMP server installed on an Ubuntu and when we try to access from a specific IP it requests captcha but the image is not shown, we would need to either prevent it from requesting it from that IP or make the captcha display correctly. If
Announcement: End of Support for NTLM Single Sign-on as an authentication method in Password Manager Pro
ManageEngine Password Manager Pro will no longer support Microsoft NTLM Single Sign-on (SSO) as an authentication method. This is an advance announcement that, from July 2022 onwards, the support for Microsoft NTLM SSO as an authentication method will
Calculate the sum of the numbers entered in a custom field
Hi, Calculate the sum of the numbers entered in a custom field We have a form that contains a numeric custom field. After completing this field, we want to create a report that calculates the sum of the numbers entered in a custom field and displays the
How to - Get strings on Request Description and set it on an filed
Hi, How to - Get strings on Request Description and set it on an filed?
Survey link table
Hi, I want to send survey link by SMS to requester. I want to get survey link and send in SMS content. I want to write a custom trigger that when request resolved by technician, run send SMS script. What should I do? Where is table that keep survey link?
Worklog Type : When will it be synchronized to ZOHO Analytics?
Hello - We have a huge dependency on Worklog Type at our Organization and it would be a huge help if this field was synchronized down to ZOHO Analytics. Can you please let me know if this is on a roadmap? Thank you.
OpManager doesn't show the CPU, Memory, Backplane utilization
Hi, We use HP, 3Com, H3C switches HP10508 & H3C7503 in our network. Opmanager doesn't show the CPU, Memory, Backplane utilization of those devices. And those devices are not classified at the discovering process as switches and go to unknown category. I have to import from unknown category to switch or router category. is there any problem with mibs? THX Kit2000
Remote reboot does nothing
Just upgraded to 10.1.2220.12 hoping it would solve this; remote reboot does nothing. not sure why. I try to do timer 0, or add a timer... doesn't matter. there is no prompt on client and nothing happens. other things seem to be working.
Event Log Analzyer Dashboard Graph Customizations
Hello everyone, Is there anyway to customize the bar graph for example by highlighting a specific bar with a different color based on a a variable? Thank you
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