Event Log Analzyer Dashboard Graph Customizations
Hello everyone, Is there anyway to customize the bar graph for example by highlighting a specific bar with a different color based on a a variable? Thank you
Top Websites Accessed
Hi, Any idea if this is possible in Eventlog Analyzer how to check/find report - Top Website Accessed. Can I check which machines accessed which url? There is just on Network Overview - Top Website Accessed window. Thanks for help
Using the API
Hello, I'm struggling to find an answer to this. the steps for contacting the API seem to be: Create an application in https://api-console.zoho.com/ in my case Self Client copy the client id and secret and when i make a request I then need to manually
Help with SQL query for tickets over 1 year since they were last active
I have a script to auto close tickets, but I don't want to have to keep updating the SQL query with the date. Using the custom report builder, I have: Display Columns - Request ID Request Status - is not 'Closed', AND Created Time - less or equal '2021-08-31',
Upcoming enhancements in sandbox
Dear users, We are elated to announce the upcoming enhancements in sandbox. Below is a brief run-through of the same: Sandbox The Sandbox in ServiceDesk Plus Cloud is an isolated testing environment. You can securely experiment and test various admin
Turning off the notification after remote desktop session from Desktop Central
Hello Desktop Central Community! Is it possible to turn off the notfication (summary of end time and duration) on the clients computers after remote desktop session using Desktop Central agent? And how to do it? Thanks in advance for reply. Radek
"Endpoint Central" agent is not reachable
Hello, We have recently installed a Secure Gateway Server. There are clients with agent version 10.1.2138 that is not "reachable" even though troubleshooting shows it has connection. A few have managed to get updated to latest version 10.1.2220 but we
[NetFlow Analyzer Free online training series] Enterprise bandwidth monitoring: Beyond basics
This free online training series will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnel across
Bitlocker management for Endpoint Central MSP
I can see that bitlocker management has now been added to Endpoint Central, will this be added to the MSP edition of the product?
Upcoming features like Requester can Edit Request and enhancements in change module,notification rules also started with Web Content Accessibility Guidelines: Phase -1
Dear users, We are elated to announce the upcoming features like Requester can Edit Request and enhancements in change module,notification rules also started with Web Content Accessibility Guidelines: Phase -1.Below is a brief run-through of the same:
Notification/Alert on Resource Sharing
Is there a way to report or alert on when a resource is shared with users?
Importing users and groups from different domains.
Hello. In our organization we have migrated some time ago, from local domain (where i have full access and administrative rights) to cooperate domain .I want to switch our pmp from local domain to corporate. But the problem is that users are placed
Problem with schedule asset import from remote server
Hello to everyone , I am facing a problem after upgrading the central server to 6977 build . The problem is that the automated schedule scan is not working. The zip file transferred to the the remotedata folder , the import starts but never be completed
ADSelfService Plus' latest build 6201 released!
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6201, with the following enhancements and issues fixed. Enhancements: Mac Agent support has now been extended to macOS Monterey. XLSX format is now supported for exporting
Date of forced reboot
Is there a report or query that can be run that would list when DC will force endpoint to reboot after being postponed by user? Thanks.
Add favorite to Chrome and Edge
I need to add a favorite to specific users chrome and Edge. Im in Configurations -> Browser But it only shows IE favorites. How can I add a favorite to the other browsers?
Problem with scripts used in Auto Close Custom Script
I am working on implementing a Custom Schedule based on the following article: How to automatically close requests that are in a specific status. (manageengine.com) I ran into several issues when using the AutoClose_v3.py script. I'm currently running
system halted : manage engine service desk plus
Hello Dears i have a problem with my manage engine service desk plus i upgraded my manage engine service desk plus form 11.1 build 11138 to build 11200 and it was successfull after sometime i upgraded my manage engine service desk plus from build 11200
Failed Udate to 12.0 (1200)
ServiceDesk 11.3 (11309) Update to 12.0 (1200) Microsoft SQL Server 2017 CU27 [14.0.3421.10] After update to 12.0 (1200) Active Directory users can not login. Using local authentication (admin) can login but home screen looks like a "new" install, No
Problem while Starting Server, System halted
Hi, I'm having issue trying to start up a SDP MSP server. I try it in Linux and Windows and had the same result. I download the last installer from the site. I had attached the logs. Hope you could help me, Thanks,
Report showing people with multiple assigned workstations and show their manager
I'm attempting to do 2 things: Create a report that lists only individuals that have more than 1 workstation asset assigned to them. On the report, include a column showing the assigned users manager display name. The final report would give us a breakdown
Offboarding\Onboarding - Working backwards from end date?
I'm struggling to see how we can use the built in features of SDP Cloud for onboarding and offboarding. END dates are always known. Currently our onboarding and offboarding templates have tasks, with specific technicians assigned to said these tasks.
Secure Gateway 90096 Hotfix update error
Hi, When updating the Mange Engine Secure Gateway to the latest Hotfix of 90096, it installs but fails saying it was unable to complete the update and to run the FSConfigure batch file and to try again, once again this fails to install the hotfix and
Report of users field "Requester allowed to view"
Hello, Is possible to know which users in ServiceDesk Plus (version 11, SQL Server) have the following option configured? Requester allowed to view --> All their Department requests Thank you.
AD360 rolls out build 4308 with support for SharePoint Manager Plus integration.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4308. Highlight: SharePoint Manager Plus integration: Manage, audit, and secure your on-premises and SharePoint Online environments by integrating SharePoint Manager
camera access
Regarding the MDM solution, is there a way to hide the camera access but at the same time allowing the camera functionality to other app? I know is a peculiar issue, but this the scenario (for a iPhone with iOS 13.x) : The company X, for security reasons, does not allow phones on work area, but it will allow one app which keeps track of production issues, this app may take photos of certain processes. So Im looking for a way to hide/block the default camera app but at the same time allow the production
RecoveryManager Plus rolls out build 6053.
We are glad to release the latest version of RecoveryManager Plus build 6053. Enhancements: Support for modern authentication: You can now configure Microsoft 365 tenants which have modern authentication enabled. Advanced search filters: Search for particular
Help with SQL query for tickets over 1 year since they were last active
For scheduled data archiving, we have the rule to archive tickets for 'Closed only' and 'Closed date before 3 years'. We want to ensure that tickets are not left open so that they can be properly archived, and not take up excessive and unnecessary space
Unable to log in / Reset admin password
I have just (well yesterday) installed the latest version of ServiceDesk Plus; and it is setup as the trial version. I am in the process of setting this up so i have created a new admin account called admin. I deleted all the other admin accounts.
Displaying printer information in Arabic as ???? after scanning with snmp protocol
HI After scanning the printer with the SNMP v1,v2 Protocol,Then I change the language to Arabic and click on the name of the printer in the Asset section , all the items in the printer input units section and Printer Marker Sub Units and Printer Marker
Google fixes a high severity vulnerability in its Chrome 105.0.5195.102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.102 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3075 Insufficient
Google fixes a high severity vulnerability in its Chrome 105.0.5195.102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.102 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3075 Insufficient
Google fixes a high severity vulnerability in its Chrome 105.0.5195.102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.102 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3075 Insufficient
What is Password to restore database to another server ?
Hello everyone. I need to migrate a AdSelfService to another server. I make a backup with 'Auto Backup' option, but in restoredb.bat i need to enter a password, but I don't know what the password is. AdSelfService Plus Build: 6100
SMS not send
Hello everyone, I got a funny problem and i can't find a way to solve it. We have three different ways to enter mobile numbers to get the sms verfication code: - 01... - 00491... - +491... The first two types are working. in the "serverOut" logfile, those
Patch Scan = Vulnerability Scan?
I have an issue with home VPN users who get on network for like 1hr and sign off. Their laptops might be fully up-to-date, but still show as having vulnerabilities (because they didn't scan in the 1hr of being on network). How can I manually initiate
custom scripts not working
Since a fiew days my custom scripts want run. I always receive the following error. Cannot run program "powershell.exe" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the
Notify an individual by email when a request is submitted for a particular template
Hi folks, I would like to alert a specific user by email when a ticket for a certain request is submitted. The ticket would be submitted via the support portal using a templated request (specific template), and I want to alert the manager of another group
adding proxyAddress to CSV import file
Trying to use this header in a CSV file while creating DLs, to add a second email address to the DL. Doesn’t appear to work. Anyone know how to add additional smtp addresses via CSV? Regards, Dennis
"Groups for Users" Report showing wrong results
when running the report "Groups for Users" for any user, it shows them belonging to groups that they definitely DON"T belong to. I'm getting inaccurate results with this particular report. Version: 7.1.0 Build: 7151
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