Moving changes made in Test Environment into Production
After having looked at a few articles, i believe I have my answer but I want to to confirm by saying it a different way. We have a TEST environment which began life as a copy of our production environment. As I make configuration changes, add/mofify request catalog items and templates, etc., my understanding is that there is no way to automatically duplicate these modifications in the production environment. In other words, I must keep meticulous step-by-step records of all changes made in TEST and
Edit Self Service Portal Text for Support Center
I need to know how to edit the "I am facing an issue" and "Report an issue" text? I need to know how to complete remove solutions from being displayed on the self service portal screen.
How to Disable Solutions?...
We have a client that wants the "Solutions" at the top removed once signed into SCP, how can this be accomplished? This one:
Notify support reps on unassigned request update
Is it possible in v11 to notify all support reps (or certain support reps) when an unassigned request is updated? Here's a cut and paste of my ask for this feature (feature id 13090) from 6 years ago... Please don't tell me to use groups... It's not
Bulk edit of assigned Contact
Hi, is there a way you can change a contact on a bulk of tickets?
$RequestLink in email is different then in notification settings...
In the notification rules, my request links to the correct address that is used to get to the portal. In the actual email that is received, it is incorrect and no longer works. This was thoroughly tested prior to launch and every notification email link
Reset Admin Login Requirements
Hello there, I'm currently trying to repair a very broken, old, and undocumented test environment for ADSelfService Plus. When trying to access the admin logon (via /adminLogin.cc), we get the following, even locally on the server it's installed on..
Using VPN to update cached credentials ADSelfService Plus
Can someone explain to me how the VPN works with this. I have entered the VPN Settings for our NetExtender. I am just curious how this works since it is not asking for any credentials to log into the VPN. Our VPN credentials are tied to our AD usernames/passwords so just a little confused on this part of the setup. Thanks,
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
Info from the DB
Hello, Can we somehow retrieve (query) from the database, information on whether a URL is unmanaged. We had a situation where someone accidentally unmanaged the URL instead of the server, and we were not able to get the real URL availability. Also, can
Is there a way to lock out Remote users when Terminated?
a vast majority of our company has gone remote. We need to be able to Lock them out of their computers upon termination, remotely. Was try this with a script, but getting false positives.
Problems with changing SSL port on ManageEngine Service Desk
I have opened a support request on this issue. Default port is 8443. Using an SSL cert signed by our certificate authority (not using the self signed cert.) This has been working fine for weeks. Today I tried changing the port to 443 ./changeWebServerPort.sh 443 https I restarted MESD but was unable to login. The "netstat" command showed that nothing was listening on either port 443 or 8443. After looking at what the changeWebServerPort.sh script was trying do I manually updated the
What's the best way to keep a script/configuration always running?
I have a configuration that uninstalls a piece of software. What i am looking to do is to get it to where any computer that connects to the domain, it will run this configuration. We have already run it against 90% of our domain. But we know certain locations
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
update requester info via SQL
Hi I would like to update requester informations (i.e. phone number, mobile number and email address) via SQL, from data which has been exported from our HR application. The primary key is the SDPlus "employee ID" field. In which table from the servicedeskplus
Service Desk migration from on Premise to Cloud
Good Morning, Any idea when I migrate our Sevice Desk on-prem to cloud if the Database, Assets and all the data can be brought over to the cloud? Thank you
Documentation for creating Apple VPP token needs to be updated
The documentation on how to get a VPP token from Apple Business Manager (ABM) needs to be updated. The steps have changed since the document was created. See the heading "Download Server Token" in the document here: https://www.manageengine.com/mobile-device-management/help/app_management/ios_app_management.html
CMDB / Assets "AD Description"
Hi, We use Desktop Central and ServiceDesk Plus, and we're working on importing all our assets from DC to SDP to populate our CMDB. When we deploy a new VM, we also add a brief description to the AD Description field, In DC, Description and AD Description
Dynamic Groups for Device Control
Am I able to use Dynamic Groups in the Device Control of DC ? It looks like only Static Groups are available
AD Manager windows service stopping
Hi, We have just installed the windows service for AD Manager on our AD manager server however every time we start the service, it runs for a few seconds then stops. Below is the error we are seeing in the event log, we have tried run as administrator and adjusted the registry key to allow interactive services however these don't resolve the issue. The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 Any ideas?
Kiosk mode on Android, not allowing Google Voice to ring
I'm trying to restrict an android phone to use Google Voice in kiosk mode. I can do that but when I call the GVoice number the phone doesn't ring, it just shows the accept/decline call screen with not audible notifications. If I exit kiosk mode it rings
Microsoft Edge for Business
i, I have a problem with Microsoft Edge for Business in the Automate Patch Deployment - Patch Management, this product is not appear for deploy.
Setting Up A Test Environment
We are looking at customizing our instance of servicedesk plus using python to make custom menus. we'd like to set up a development environment so that while we're testing these additions, they wont be live on helpdesk. Is there an up to date guide on
Issue with Post to API using Python
Hi Folks, I'm having issues with creating a request in SDP through the API using Python and was hoping someone could help. I've managed to get a working test script but if I try and put any variables into the input_data block then I just get invalid
need the Desktop Central 10.1.2138.11 setup file
Hello. I urgently need the Desktop Central 10.1.2138.11 setup file. He retrieves the database and it turns out that the version on the site is newer. I tried to downgrade but it won't work - "Your current Build is 10.1.2213.2, so it cannot be upgraded
Service Desk Plus (On Prem) and Security Sheet Integration Question
Good Morning, Is anyone using ServiceDesk Plus for doing security sheets? Security sheets in our company are used for in the creation of user accounts and access to systems. We are thinking about integrating with AD Service Manager Plus. What are you
Hide Fields created in User - Additional Fields from certain technicians
Hello We would like to create some additional fields for our users, but not all technicians need to see this data. Is is possible to hide additional fields created for users from certain technicians?
Backup
It would be nice that there is an option of automatic delete of an backupjob. Now al the backup jobs are saved but it would be nice when i can set that een backup is deleted after 30 days.
SAML authentication for SDP MSP
Hi! I wonder, is there any way to configure authentication for SDP MSP with Azure AD / Office365 or Google ID? It would be very helpful to use it direct or thru ADFS.
Secure helpdesk user verification
The helpdesk is a popular target for hackers. The most popular tactic used is social engineering. While social engineering is likely when using security questions, it is much less common if multi-factor authentication is used. A much needed feature in
GINA 2FA prompt everytime
We are getting ready to roll out this product. When I install the GINA client on my laptop, it works fine. But it is prompting me for answers to my enrollment questions on every single unlock or login. I don't want it to do that, I want it to just be
TWILIO AS SMS GATEWAY
Hello, I need to setup twilio sms gateway to work with admanager to send sms messages. I've tried to research on this but could not find anything usefull, does anyone has setup this?
How does RTP get processed?
We have a high amount of unknown application data coming in from sflow. Upon investigation, I've realised it's RTP traffic for a SIP service. Given that RTP can operate on any port, how do we get rid of the large amount of Unknown Application items?
Is it possible to set a global date format
I know each requester and user can go into the personalize section to alter the date format, but is there a way we can implement a standard one for all users, while still giving them access to alter if they wish
updatemanager reports ELA is running - can't update!
"EventLog Analyzer is running. Please ensure that EventLog Analyzer Server is shutdown before applying the Service Pack." I've stopped the service, run shutdown.bat,stopdb.bat,stopsec.bat. updatemanager still says the line above. I had an issue a
New Release: ADManager Plus' latest build 7130 unveiled. Update Now!
Hey there! We are excited to let you know that we have released the latest build of ADManager Plus, 7130. Download this build right away, from here. To update your instance, download the service pack. Here are some feature highlights from this update:
Preventing open onhold request upon requester's reply in Requests with pending approvals
Hi, We have enabled the option "Open onhold requests upon requester's reply". However there are Requests which have Pending Approvals with and Onhold status and the Approver ask a requester something to clarify the request. Then the Requester aswers it
Survey Exclusions table
Can you help me to find which table stores Survey Exclusions? I tried many variants but can't find it
reply template linked with ticket state
Greetings! There is a scenario that I want to implement in SDP. I'm one member of helpdesk, and when I select a reply template that is "First Response", (the content is that your question has been received and we'll process xxx as soon as possible), then
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