Hi all,

I would like to block some thecnician from change Impact, Urgency and SLA on tickets. We use the Priority Matrix, but if the techician change the Impact, the Proprity change too. Is there a way or role to do this? (and only  for some technician).

Also, is there a way to know if a technician change an SLA? There's a notification that is sent to the technician when the SLA change, but I would like to add some other email address to that notification.

Regards,

Alberto Medina