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Hotfix Update got failed, unable to start the service.
ManageEngine_Endpoint_Central_10_1_0_SP-2220_12 update getting failed now i am unable to start the service.
Task status actions?
Hi All I have a task status of Cancelled which is either a default or a previous tech added it ( it just closes the request with no further questions or resolutions). I would like to have the same functionality for a Reviewed and Closed status - how can
ServiceDesk Plus Update 10503 and missing Service Catalog
Hi all, We have updated to the latest version of SDP (10503) and I was looking forward to the new look and feel of the Service Catalog. I can go in and change the layout to the new card view, but I cant see anything. in fact all views are now broken.
incedent cataloge doesn t display to demander
i already create incedent template modules but it doesn t display to the users only the default tecket are display is look like that
Mail server modern authentication?
On this page. https://help.sdpondemand.com/new-mail-server-settings$o365-outlook There is a button to switch modern authentication and basic authentication. But there is no button on our system. how do i make it show up ? Thank you.
Google fixes a critical and several high severity vulnerabilities in its Chrome 105.0.5195.52/53/54 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.52/53/54 for Windows, 105.0.5195.52 for Mac, and Linux. This update comes with 24 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 105.0.5195.52/53/54 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.52/53/54 for Windows, 105.0.5195.52 for Mac, and Linux. This update comes with 24 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 105.0.5195.52/53/54 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.52/53/54 for Windows, 105.0.5195.52 for Mac, and Linux. This update comes with 24 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
ITMS service desk user sites keeps disappearing
I have an on-premise service desk plus with latest version, i noticed that every one day the user sites disappear and i need to sync AD again. kindly advise
[SDF-72549] managing O365 software in Manage Engine
O365 isn't scanned software. Does anyone know the best way to set this up in ME so it all links through the users and contracts etc, with the PO.
Steps to block the 'Upgrade to Windows 11' notification in Windows 10 systems.
Hey everyone, This forum walks you through the steps to block the upgrade to Windows 11 notification for Windows 10 users. There are two methods to do so, as you'll find below: Method 1 Disabling/Enabling the notification via patches Step 1: Navigate
Downloaded patches
Hello! Under Patch Mgmt>Patches>Downloaded Patches it use to let you delete patches that failed to download. With a recent update, we can no longer remove patches that failed to download unless we download them first, then upload them and then delete
The ADSelfService Plus mobile app now supports MFA for app login, Passwordless login and more!
Hey there! We are thrilled to announce the release of ADSelfService Plus' latest build, 6207, with some major updates to the ADSelfService Plus mobile app. Features: MFA for mobile app login: ADSelfService Plus mobile app logins can now be secured with
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus Cloud (August 24)
Hello Everyone, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 24, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
Delete old Desktop Central updates from server
is there a way to automatically delete the old .ppm and extracted patch files from the server automatically? I know you can manually delete them to save space at the cost of not being able to go back and uninstall the patches if there were to be an issue but I was looking to automate it. Maybe by a schedule, like after a patch has been installed for 90 days, or possibly just keep a certain number of patches in history then purge like they do with backup files. The issue we are having is that we
[SD-36629] Approve description
When approver approved a request and add description, I dont' see the Approve descriptions in History?
Automatically sending a email on ticket close
Hello everyone, I am currently trying to make it so when a ticket status is changed from open -> closed it sends a email to a specific email entered by the requester. The whole idea is that we have a user onboarding ticket, HR makes the ticket and we
Automated task assignment problem
Hello, I have added tasks to a template, but only have them assign if certain criteria is met when the user/technician is submitting the ticket. However we have a business rule in place that when a ticket is emailed in with a specific subject, it auto
change icon in the title tab to custom icon
I am trying to change the icon in the title bar (a.k.a. the broweser tab) I have already changed the rebrandinfo.xml to change the title across all of the pages, but i would like the change the icon as well. How can i do this? thanks
Rebranding - Text and logo in the browser tab
ServiceDesk Plus - Be Your Own Brand An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. Basically a customer had used themes and custom logos to change the appearance of their ServiceDesk Plus installation to suit the organisation. However, they wanted to change the ManageEngine ServiceDesk Plus title text and logo in the browser tab when using the product: Now it's been possible to change these options for some time but it can be a little confusing as to the
Wake on LAN
Has anyone gotten WOL to work in their environment? I have enabled all the required settings but now because of disabling deep sleep state Desktop Central still thinks our computers are on when they are not. This still doesn't work even after following
Where to edit email template, 2FA
Hi, We are looking for the template for below message, where can we find it? ```Dear user, One Time Password (OTP) to access the product web console is 123456 The OTP is valid for 15 minutes till Jun 16, 2022 02:53 PM (Central Server Time) Do not share
making a multi file MSI installer with cab files
the only way i can see to do a msi installer that has it's own additional files and folders is via share drive and the share drive always shows up blank despite having all sorts of things in it.
Windows Server Script Template
Is there any script template for DataSecurity Plus response? For example, I configure Alert in File Audit, to send alert when user delete file/folder with threshold 300 in any 1 minutes. Then want to add response script to disable/prevent user to delete
Endpoint Central Update Old Ticket
Hello, We are currently on version 10.1.2220.4. Our Endpoint Central instance just notified us that version 10.1.222.0.12 is available for download. We have an old ticket (ticket # 2759971) that dealt with a previous update that broke our OS Deployment
PAM360 new build 5550
Hi, PAM360 build 5550 has been released and is now available for download. This release comes with a new integration for data encryption. For more details, please see our Release Notes of this upgrade pack (build 5550). How to Upgrade to Build 5550?
[SD-104834] Task Notification - Contain details from the request they are connected to
I have just noticed today that it appears our Task notifications (from the template for "E-mail the group technicians when a Task is assigned to a group.") no longer include details from the request that the task is connected to. I thought that is what
Promote a Request to a Change
Is there a way to promote a Request (either Incident or Service) to a new Change? Ideally Request would get closed, history would note "promoted to Change ID 5555", All Request Info would transfer into a New Change using default template. Possible now or would this be an EXCELLENT new feature request? Thanks
[SOLVED] How to delete "administrator" and "guest" in acces portal?
Hi How i delete or hide "administrator" and "Guest" from de acces panel?? Thanks a lot
SSH slowly when typing fast
Hi, I have a problem in SSH connections, when typing fast there is a delay and the characters appear random... they all appear, but something like random due to the delay. I have made several configurations that are listed in previous posts but the problem
Importing requests does not import the created date
I have old requests from our old system I'd like to import, but when I do, the created date is always today's date. I've tried via CSV, Excel, etc, always changing the date format to fit the file, but it never seems to work.
Service desk plus / Service de messagerie Office 365
Quels sont les paramètres nécessaires sous les paramètres du serveur de messagerie pour configurer les paramètres de courrier sortant et entrant et sortant pour Office 365 dans Service Desk Plus ? j'ai essaye de configure mais ca ne fonctionne pas. Serveur
This site is not secure
Hi, I have just installed ADSelfService Plus in my test environment with the following settings: Installed ADSelfService Plus on Win 2019 (Domain Controller) Installed ADSelfService Plus Agent on the same Win 2019 (Domain Controller) Configured SSL and
What attribute determines if password is almost expired?
Hi All, I'm working with fine grained password policies in Active Directory, and we use this service to send out password expiration email reminders. I wanted to find out what ADSelfService Plus uses as an attribute for determining passwords that are
End of Support for NTLM SSO
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM SSO which is considered as outdated. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to switch to
error 404 after update to 7080
Hi ALL Anybody has similar issue in build 7080
Just thought I would share. How far back you can see event data.
If anyone is wonderirng ever, to confirm when you started receiving data on your ADAudit server, just navigate to the following path: "Program Files\ManageEngine\ADAudit Plus\logs\wrapper.log" At the top is when the ADAudit service first started. So we
Unused categories, sub categories and items
I'm looking to run a report of unused sub cats and items over the last year. A previous question had a link to a thread which no longer exists. How can I run this report please?
Old configuration still applying to user
I have 2 configurations that run a login script for the respective targeted OU config1 is targeted to the AUG OU in Active Directory config2 is targeted to the CCTX OU in Active Directory I place the user account in the AUG OU and the config1 script runs
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