Dear users,

We are elated to announce the upcoming enhancements in Native Email Service. Below is a brief run-through of the same:

Enhancements  

Native Email Service

      ServiceDesk Plus Cloud's native email service is available by default for all new accounts and can be enabled during the onboarding with a ready-to-use support email address for each instance.

Existing customers can enable the native email service by clicking the Switch and Configure button on the top-right corner of the Mail Server Settings page.

The Mail Server Settings page has been revamped. For existing customers, the UI changes are applied only if they have enabled the native email service.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update once this enhancements are unwrapped in live.

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa

ServiceDesk Plus Cloud