Agent configuration greyed in version 12003
Hello, anyone else seeing this problem or are there any ideas? I made a ticket (#7457585) about this, but there has not been any progress with that. In our ServiceDesk Plus version 12003 agent configuration page is greyd out. t was working when we installed
how to translate the customized field
Hi there, we have multi language requirement(English/Portuguese/etc.). and I wonder is there any entry I can translate the customized fields, for example: the STATUSs in "Customization - Helpdesk - Status".
Reverse Proxy with Let's Encrypt
Hi, I've created a reverse proxy server to handle SSL certs on the front end for ADAudit Plus. However, there seems to be a browser issue with Chrome and Brave and Edge, where I get this error: If I use Firefox, the site loads fine. I'm using Nginx
Use API calls in Self-Service Portal
Hi - I'd like to create a custom widget in the self-service portal that pulls information via the SD API. Is this possible? Any examples? Thanks! Jacob
How many requests can be linked?
Selecting multiple requests and linking acts like its working but it is randomly only linking 2 requests. There are many use cases for needing to link multiple requests. If there is an outage, linking all the tickets to one that will contain the notes/resolution
Importing Remote Office csv failing
Using the information from desktop central, the csv file is formatted as such. However, when i get to import the csv file it errors out with this: REMOTE_OFFICE_NAME,HAS_DS,DS_DOMAIN_NAME,DS_NAME,DS_IP,DS_DNS_NAME,DS_PORT,DS_HTTPS_PORT,REPLICATION_POLICY_NAME,PROTOCOL,HAS_PROXY,PROXY_SERVER,PROXY_PORT,PROXY_USER,PROXY_PASSWORD,COMPRESSION_TYPE,COLORQUALITY_TYPE,COMPUTERS ,,,,,,,,,,,,,,,,, - Header name(s) " REMOTE_OFFICE_NAME " are not allowed Instructions to be noted to prevent errors while importing
Manage Engine security advisory - Important security fix released for RMM Central
Greetings from ManageEngine! This is to let you know that a critical security vulnerability issue was detected in RMM Central and it has now been fixed. What is the issue? It was reported that vulnerable SQL queries was executed in reports when passed
Notify unknown user
Hi everyone, Whenever an unknown requester sends an email to our service desk system, we receive a notification to approve it. Does anyone know how to make the system reply with a customized email to that requester so we could then send him a registration
Enhancements in Custom menu for Releases, Custom widgets for Releases, User Delegations, Azure AD user Sync and introduction of new operator in Business Rule and Triggers
Dear Users, We are elated to announce the upcoming enhancements in Custom menu for Releases, Custom widgets for Releases, User Delegations, Azure AD user Sync and introduction of new operator in Business Rule and Triggers. Below is a brief run-through
Error when get CI Details using Deluge
Hi We are trying to get CI information using Deluge but we got this error: inputData ='<?xml version="1.0" encoding="UTF-8"?><API version="1.0" locale="en"><citype><name>All Assets</name><criterias><criteria><parameter><name compOperator="IS">CI Name</name><value>WKS_NAME</value></parameter></criteria></criterias><returnFields><name>CI
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This is to let you know that a critical security vulnerability issue was detected in Password Manager Pro, and it has now been fixed. What is the issue? CVE-2022-29081 affects customers of ManageEngine Password Manager Pro using version 10103
SDP needs its own asset management agent and not an integration with DC
I would like to urge ManageEngine to go back to putting the asset management/scanning feature back into the SDP product in a near future release, rather than using a completely separate product to implement the functionality. Or at the very least, merge
Adding a specific function to a business role
We try to add a specific function to a business role that we would like to use to send an email to department when a request is created. When i use the "send email" function, it always gives me back an internal error. I looked up on the zoho deluge help
Error Message : Traceback (most recent call last): File "addApprovals.py", line 30, in <module> if ApproverStage1 in requestObj['udf_fields'] and requestObj['udf_fields'][ApproverStage1] is not None
Hi All, I have some trouble on implement this dynamic approval https://pitstop.manageengine.com/portal/en/kb/articles/how-to-implement-dynamic-request-approval-using-fafr-and-custom-triggers-25-2-2021 i have error : Traceback (most recent call last):
ADAudit Plus - User name encoding error
We have been using ADAudit Plus for nearly a year, and receive daily summary emails that detail logon activity. I have seen sporadic issues with user names present in this report, maybe once every other month. The issue appears to be some kind of encoding/decoding
"ADAudit Plus is not running" after migrating to new server
Hi! We recently migrated ADaudit to another server following the guide. And it is working fine. But after the migration we are getting e-mail that "ADAudit Plus is not running" and the URL is pointing to our old server. Email looks like this. And I can´t
Aging Report for Incidents and Service Requests
Hello and thanks for stopping by. I'm probably totally missing this. Is there a handy aging report for tickets? Something like anything older than >30 days? Thanks!
Change Logo for Instance
What size picture is required for the logo in the Instance? Any specific format?
Microsoft Teams Integration with ServiceDesk Plus onsite
Hi all, Interested to see the news for Microsoft Teams Integration with ServiceDesk Plus Cloud. https://www.manageengine.com/products/service-desk/microsoft-teams-integration.html?utm_source=sdp_newsletter&utm_medium=may_2019 Is there any information if this is being developed for on premise installs? We have recently moved to an Office 365 environment and this integration would be very valuable. Cheers Brett
restore database SDP MSP 10.6
hi, I creat backup database by automiatic every day at 11:20 AM in E:\MSP\ManageEngine\ServiceDeskPlus-MSP\backup I try to restore database... so i shout down SDP MSP service next i go to cmd and use comments cd E:\MSP\ManageEngine\ServiceDeskPlus-MSP\bin
Health Check for PAM360
Dear Team , Are there any best practices to maintain the PAM360 with respect to its services or functions. For Example - Log space check Database health Network Connectivity Performance checks Kindly share any relevant Documents or Knowledge Base Articles.
API V3 worklog issue 10.6 Build 10601
Hi, We upgraded the Dev server on 10.6 build 10601. And in previous build 10.4, I had a call on v3 api that was working for fetching worklogs from request with a call on /api/v3/requests/xxxxx/worklog When calling now the service I get an issue : { "response_status": {
Disable users NOT in CSV file
We import and create ad users from a CSV file built on these attributes DEPARTMENT,GIVENNAME,USERPRINCIPALNAME,PWDLASTSET,HOMEDIRECTORY,DESCRIPTION Once a user is removed from this CSV file, the corresponding active user account created has to be disabled.
Import Asset - unparseable date
I'm trying to import asset data into Service Desk Plus 11.1.0 Build 11126 I had a template csv which had a single asset listed with an acquistion date of 03/09/2016 That imported fine and then I deleted the test asset. I then obtained a list of assets
Auto Refresh of Service Desk requests
Is it possible to do an auto refresh of the service desk requests screen and any other screen that may be updated dynamically or is it possible for us to amend the HTML page to program in an refresh. Rgds Damian
Masterclass 2022 - Episode 3: Perfecting the change enablement process using ServiceDesk Plus Cloud (April 27)
Hi there, The third episode of the ServiceDesk Plus Masterclass 2022 series will be held this month! In this session, we will explore the various types of changes and the best practices for executing the change enablement process in a hybrid workspace
Employee Onboard- Handling Transfer and Terminations
We are attempting to build our Employee OnBoard/Offboarding/Transfer process into ServiceDeskPlus. The New Hire portion of it seems to flow very well but we are getting stuck on what process to follow in order to request system access be removed or new
ERRORCODE: 1008: Data inconsistency in Application tables
Insert the log file into the table 'Workstation_Printer' It gets stuck and I do not have this table We are trying to update SDP from version 11135 to version 11200. However, we get the following error: ERRORCODE:1008: Data inconsistency in Application
Deploying new agent using group policy
I noticed after upgrade to latest version is that the agent downloaded to apply through group policy is .exe file, how can we deploy this using group policy? Best Regards
Upgraded to 479, now PXE media will not replicate to remote sites.
Hi, I just upgraded to 479 this past week and now PXE media will not replicate to remote sites. What is up with quality control with updates lately? Introducing massive bugs/issues into production environments is not acceptable, and it seems to happen with every other update. I need ME support to assist ASAP. Thanks
Updating Cached Credential Over VPN (Cisco Anyconnect)
Hello, I am unable to get the system to update the cached credential over vpn after password reset. I previously had a support case with manageengine regarding this, which was resolved, but I have since then lost the settings. I believe the resolution
User behaviour Anaytics (UBA)
Hi, how does AD360 offer UBA, is there a dashboard for it or do you have to integrate an external app into it. and can you also generate a report for the feature thanks
Adding Custom Attributes to ADManager Plus
I am trying to add the 4 new attributes added in 2008 R2 msDS-FailedInteractiveLogonCount—The number of failed logon attempts at a Windows Server 2008 server or a Windows Vista workstation since the last interactive logon feature was enabled msDS-FailedInteractiveLogonCountAtLastSuccessfulLogon—The total number of failed interactive logons up until the last successful Ctrl-Alt-Del logon msDS-LastFailedInteractiveLogonTime—A time stamp of the last failed logon attempt msDS-LastSuccessfulInteractiveLogonTime—A
Accessing Existing Attributes
I regularly use msDS-cloudExtensionAttribute1 and msDS-cloudExtensionAttribute2 in my AD. These attributes are already set for many users, is there a way to import these attributes for users where it is already set?
Challenge Questions Confirmation Needed
Can we please get the feature added prompting users to confirm their response questions? As it stands now users can incorrectly type their response questions and then not be able to unlock their account or reset their passwords. We cannot even deploy this app until this happens. This should be very easy to do with a hotfix. Please provide an ETA. Regards, e-
ManageEngine service not starting on "Managed Server"
Hello, We have 1 admin server set up as well as 1 managed server. I have the license successfully uploaded into the admin server. Build 12.2.0 The two issues we are having are: On the admin server, all of the tabs except Dashboard and Support are grayed
Log360 now allows technicians to access O365 Manager Plus!
Hello all! We are delighted to announce the release of Log360 build 5065. This latest build comes with the below enhancement: Apart form the admins, now the technicians created in EventLog Analyzer and ADAudit Plus components of Log360 can login to the
Time zone
hi All, I have servicedesk manage engine application on windows server 2016 with Psql database. The interface time shown +5 GMT, however windows server time is +4 GMT. I need to correct time in servicedesk to +4 GMT time zone. Could You Help pleas
Allow Ask Zia to be added to the Requester portal as pop-up option
Ask Zia currently has to be accessed via the small icon bottom right of the portal; this isn't at all obvious to end-users. It can't be added as a code snippet or button action. Most chat features have some sort of pop up, which is far more obvious.
SSL certificate
I'm trying to install a Microsoft Internal CA issued certificate for PAM360 Web console. I created a CSR from Windows, obtained the .cer file, imported to local computer cert store, and exported with private key .pfx file. then used keytool to convert
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