The technician will receive a new ticket notification but is there a notification that can specifically mention the invalid Task comment placement. I want to highlight that a) replying to the Task via email is not correct and b) notify the technician to recreate the comment within the Task.

- I tried business rules but there's a lack of notification variables.

- I don't want to drop the new ticket creation (junk filter) because it does contain a valid Task comment

- I already have a 'blurb' in the Task notification to not reply to the notification (b/c it creates a ticket)