Limited available field in SR form
Hi, I am trying to customize SR form but only limited field showing at the left pane (Screen1.jpg) for me to choose from. Even my own UDFs not showing out (Screen2.png). Did I missed out something? Thanks.
Problem in Initializing Postgres !!.. Kindly check logs...
Estimados Estoy tratando de instalar Service Desk en una maquina Debian 9.9 pero me da el error "Problem in Initializing Postgres !!.. Kindly check logs..." y no finaliza. Agradeceria su ayuda ------------- Dear I am trying to install Service Desk on a Debian 9.9 machine but it gives me the error "Problem in Initializing Postgres !! .. Kindly check logs ..." and does not end. I'd appreciate your help
How often does AD Manager update M365 sync status for new users?
Hi, How often does AD Manager update M365 sync status for new users? We create a new user from a template which creates AD and AAD user with Dirsync, this part works OK. After the user is created, I then want to apply a modification template which involves
[SD-102314] URGENT : Upgraded to 13008 but now everyone (Techs & Users) unable to login !!!!!!!!!!!!!!!
Hi All - We upgraded to the lastest SDP version and now no technician or users can login. I've attached the server log here. It's claiming incorrect username and/or password but it's simply not true. Does anyone have any ideas? I also see many *.lck files
Delete Roaming Profile when Active directory account deleted
Hi, i am looking for a soution to allow me to delete a roaming profile created via Group Policy Folder redirection when the linked Active diretcory account is deleted. is this possible also is there a way to remove a roaming profile that doesnt have a
script to add or replace text on incindent form
I need a script for the form on load rule, to select the field name and rename it in the following way: text field category in business unit text field subcategory in technological line text field item in technological position sorry for my bad engl
API call to delete a conversation ID?
I've tried these, but they return an 'Invalid URL' error. requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID, headers={"authtoken":KEY}, verify=False) requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID+'/move_to_trash',
Password Manager Pro new build 12220
Hi, Password Manager Pro 12220 has been released and is now available for download. This release comes with a few enhancements, bug fixes and a security fix. For more details, please see our Release Notes of this upgrade pack (build 12220). How to Upgrade
Planned DR Drill for IN(India) Services on 30 Apr 2023 and 07 May 2023
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho IN(India) Service on 30 Apr 2023 and 07 May 2023 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
Get IMEI details of second Sim card.
Our phones (Samsung A20 & A40 devices) have 2 sim card slots. Desktop Central appears to only be reporting the IMEI of the first SIM Card, how do we get it to report on both? I can see it on the device itself, in the about phone, but not in the MDM. Cheers
Status change "Open" to "Assigned"
Hi Team, Is there any way to do a configuration where whenever a ticket Pick up/assign to a "technician" the status of that ticket will be change "Open" to Assigned" automatically? Thanks Mostafiz
SLA Reports
Hi Team, When i generate SLA Violation Requests by Technician my report comes out empty, am not sure what i have not set up for this. Any help would really be appreciated.
ManageEngine Endpoint Central: How to update the information in a "Custom input format" of a "Custom field".
Hello, I created a "Custom Input Format" within "ManageEngine Endpoint Central" that I'll use to map to a "Custom Field" and use later on asset, but first, I need to add and modify information within it. Is it possible to do it somehow? Example of a "Custom
Patches not installed as expected on deployed task
Hello Team, I already have an ongoing case: - 3465096 where all details are shared, but not getting any fix yet on this. We see Feb patches missing on our servers verified manually accessing the server too. Manual installation was successful. On 15th
Assign requests of the users of a site to their own technicians
How can the requests of the users of a site be assigned to the technicians of that site? Please consider this scenario: a Company have 50 sites Site A have 10 users and 1 technician (John) Site B have 5 users and 1 technician (Kim) and...up to the end
Agent installation per OU
Hi, Is there a possibility to activate "detect and add new computer" approach or installing agents for a specific OU? Except GPO solution BR, Bionid
[New Release] ADManager Plus' latest build 7185 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7185, with the following enhancements and issue fixes. Enhancements: Custom HCM integration: You can now provision users who were previously skipped
unassigned ticket
I have several tickets that appear as unassigned. but I don't know why, it tells me that the system made a change. How do I know why the change occurred?
SAML SSO Login without initial splash page
Has anyone had any success using SAML single sign-on without having the initial 'Log in with SAML Single Sign On' screen appear? I'm not sure what we're missing in our config but we'd like it to act more like the old NTLM SSO where simply opening the
Task Template - Automatic Scheduled End Date
Hello When I'm setting up a Task Template, I'm looking for a way to set the scheduled end date within the task so that I won't have to manually set it for each task launched. Use Case: There are 5 Service Request templates that I'm setting up. Each has a different amount of time to acknowledge and/or respond. Due to our org structure, each request also requires that up to 7 tasks be automatically launched within the request to separate managers. e.g. Service Request: General Announcement Requires
how to specify a port for alarm
Excuse me, how to specify a port for alarm Such as: I just want to monitor the exchange of the ports with the chain on the chain of email notification and other port problems arise not send email notification
Change of hostname in Bulk
Dear Support Team, Is there any way to change hostname in bulk for multiple machines at once using EndPoint Central? Note: Machines are NOT joined in AD. Regards, Prashant Palan
Prevent numeric search of Request switching from "Default Search" to "Request ID" search
Hello, One small bugbear of our team is how a search within the Requests module sometimes causes the search option to switch from "Default Search" to "Request ID" search. This only happens when entering a numeric value in the search box, as SDP is trying
Calendar Data in a report
Hi, Is there a way to pull certain types of data from the calendar and push into a report along with worklogs data. For example, we record in the calendar Holidays, Training, Sickness etc, and would like be able to put this in a report, and even better
PAM Failure
In case ManageEngine PAM fails please explain how are we going to do admin login into our servers.
client not responding to endpoint central server and notification server
How do I fix this issue in future?
Format date
I'm using ServiceDesk Plus 9.4 with MSSQL I have this query SELECT substring(workstation.biosdate,1,8) 'Bios Date' FROM SystemInfo workstation which works, I get 20080825, but I want to convert it to 25/08/2008, I tried with convert and dateadd with no luck
Notifications
When i assigned request to group, there is no email notification to group email
End of Support for User Access Token Method & User Authentication-based Microsoft Azure Password Reset in PAM360
Hello Everyone, This is to inform you that we will not be supporting the User Access Token method to import/sync/authenticate users from Azure AD in PAM360 after Microsoft deprecates its API services. Subsequently, only the App-Only Access Token method
This is a script integrated with WorkWX
This is a script integrated with WorkWX, which sends notifications to requesters through WorkWX when a work order status changes But I cannot see its execution process or results. How should I output execution results var corpid = 'xxxxxxx'; var secret
Question about License ServiceDesk Plus and Whatsapp Integration to send a status ticket
Hi, I have a question about license and integration Whatsapp bot, 1. What is maximum version can be upgrade on the license currently used at PT. ? 2. Will there be an additional charge for upgrading the ManageEngine version v11.3 to the latest version
How to create Shared Mailbox
Hello Team, Can you please share the process to create Shared Mailbox directly on Office 365 in AD Manager Plus. Currently, there is no process for the same. Regards, Prashant Palan
Ideas for Improve Servicedesk plus.
We found the following deficiencies in the service desk. Inserting a comma separating zeros in numeric fields and Asset cost ,...- for example 1,000,000 Sending notification SMS to Requesters. Create Requesters Dashboard (manageengine.com) Integrating
Account has been locked
When I tried to login to my ManageEngine OpManager, i got an error saying "Your account has been locked for security reasons. Please contact support with logs.". I didn't make any changes prior to this, so I was wondering why my account has been locked
Where to find Preventative Maintenance
I'm currently using the latest version of ManageEngine Service Desk Plus (on-site, not MSP) and I'm trying to create recurring tasks for monthly backups and things like that. In all of the PitStop posts and articles I can find the answer is to use "Preventative
Mass or Bulk update of requests
Is there a way to bulk update service request, for example i have a certain service category tickets that have blank category chosen on them, and i need to update all of them to a specific category
description HTML from rREST API Requests
hi, I am using the request rest api to create a request, in the description field I send text in html format, example: <p>hello</p> from my application to the rest api, but when I open the request in manage engine the text does not It is formatted as
Unable to install 10.0.367 after applying "Quick Fix"
Trying to install the latest patch after applying the Quick Fix referenced here. I get a message stating "You are not allowed to install Hotfix/Service Pack as you have installed Quick Fix in setup. Please contact support for further assistance". What do I need to do in order to install the service pack?
EMM Token Enrollment stuck on Camera
Attempting to enroll Android tablets with EMM Token Enrollment and getting a “Sync Failed! Server Unreachable! Verify if Wi-Fi/mobile data is on and retry.” error. Error is related to this issue: https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-665-devices-cant-reach-site-with-local-domain.htm
Login account creation confirmation, when an email receiving.
Anyone can send an email to Service Desk Plus, and this means creating login accounts for dozens of people! On the other hand, it is not possible to filter everyone as spam because the sender's email address is unpredictable. This is big problem! I Suggest
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