Migrate GPO to Endpoint Central MDM
Hello, I stumbled upon https://www.manageengine.com/mobile-device-management/how-to/mdm-migrate-group-policies-to-csp.html unfortunately, Microsoft has removed MMAT repository and now the only way is to import GPO to intune and generate json. I suppose
Bacup User Profile Failing
I'm not able to back up user profiles. I've tried the on three PCs, but it keeps failing. It installs the components, then the status says: Fetching User Profile details It stays at this status for a long time, then Fails. Under remarks is says, "Unable
Modifying Invalid Product Field from Network Scan
We have been running in to a problem with quite a few of our assets, where the "product" fields is coming through as a very generic name, that is not an accurate depiction of what the product actually is. These devices do not show up in the "Unknown OID"
Asset Fields - Prevent Override
One issue we run in to quite a bit is that some of our assets fields do not get populated correctly during a scan. We are unable to modify/correct certain fields, because they will just get overwritten during the next scan schedule. To solve this, I would
Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 30]
Hi there, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus to efficiently design,
Volume for the user
When configured in kiosk mode, the sound volume "details" panel is no more available even when authorizations are given for "Device volume", "Ringer", etc. (They are running Android 11) Thanks in advance for the help
Title: Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 29]
Dear Customers, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus Cloud to efficiently
How to disable web manager on WAN
Hi, I'm open port 443 outside internet for connect Agent, but i dont want people access website manager from outside. How to Agent can connect server without access manager website? Thanks!
SDP Data Listener Folder
We have found a folder in our UEMS DesktopCentral_Server\webapps\DesktopCentral\dc-queue\sdp-data-listener which has over 7 million 1KB text files in it. Can it be deleted as we want to move the server and this is causing major headaches when transferring
Viewing deleted devices
If at all possible, can I view deleted devices from the MDM. They have been deprovisioned and deleted.
[New Release] ADManager Plus' latest build 7183 with option to enable remote mailbox is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7183. What's new: Important update: End of support for PostgresSQL 9.2.x: ADManager Plus will soon end support for PostgreSQL version 9.2. Please upgrade
OS Deployer WinRE Partition Not Deploying Properly
Has anyone had an issue with Window Recovery Environment not deploying after imaging a device. My captured image has 3 partitions (EFI system partition, Windows (C:) and WinRE_DRV) however after deploying this image to other devices only the first two
Enable TLS1.2 and disable weak ciphers
Good Morning, Can someone give me the configuration needed to enable TLS 1.2 only and disable weak ciphers? We have a mandate to only do the above. Thanks!
Servicedesk email fetching problem
Hi, In servicedesk cloud I have to every two, three days enable email fetching because is disabled all the time, is anything I could do with that?
User Work Hours
Hi ALL. Who use report "User Work Hours" ? How it works? Every time when we run it we have different results (( Sometime report says that user don't work several days but user works everyday in office in PC with agent((
Cannot change domain controller in DB
Hi, SDP was working fine but i decided to import users from another domain... stupid. I thought i will have users from two domains, wrong! Now that second domain appears in login drop-down list and the first one disappeared. So now i simply cannot login
SDP - v14103 - Schedule Backup Issue
Hello, The backup scheduling option isn't working due to the following error: I appreciate your help. Logs attached
URGENT: we have lost our entire fileAttachments\conversations folder
We had to increase the maximum attachment size yesterday from 10MB to 15MB, but we kept getting an error that the default location to save attachments was an invalid path. We needed it to go to D:\ServiceDesk\fileAttachments, but it wouldn't let us set
sd+ MSP support create a new request but another one with same subject already exists
hi ! we have some issues with SD+ MSP (v13.0 Build 13004) it creates a new request while a requeste is already open, same subject, and we do'nt understand why. Requester seems to be the same some exemples (view uploaded logs): 23134 but 22977 already
MIB Index/Display Name Not Pulling Correctly
I've uploaded some MIBs for the Cisco Viptela SDWAN devices, which we have running. I've looked at the MIBs in the MIB Browser and queried the devices, and they seem to be querying correctly. However, when I go to add a monitor for some of the OIDs I
Office updates failed to download to server
Since we're all going to be updating Office, others might have this problem too. When I try to update (trying the Feb Office updates), I get "The http status code returned from web server : 404" in Endpoint central. how can I fix this? thanks. image
Question about Workflow Service Request
Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?
ADSelfService Plus' build 6220 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6220. Issue Fixes: An authentication issue involving partially enrolled users has now been fixed. An issue in the Windows Login Agent which prevented users from accessing
How are we view the performance of assets in servicedesk plus?
Is there a query report we can see the performance of the computers?
Custom Variables for Automation
Hello, I have a ticket queue named Visitor Request Form... In that ticket template, I have a field named 'Visitor Email' that I would like an Automation rule to send an email too upon ticket closed. Is this possible? I need that field to dynamically update
Script to update requester emails
Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.
Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
Custom report with IP address
Hello, I am trying to use the wizard to get an equipment report that also includes an IP and MAC address. I do not see this as an option in the report wizard. This is what I have so far from the wizard. Any help would be much appreciated. Thank you! -----------------------------------------
mandatory attachment
Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!
Upgrade to the latest version, ServiceDesk Plus 14200 build
Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate
can I put the adselfservice site under a virtual directory?
Hi, We're using AD Self Service, and were wondering if there's a way to make the access url under a virtual directory? For instance, instead of it being just https://hostname:9251/, it would be: https://hostname:9251/directory/ So that all the app pages
Problem with lenovo tab M10 HD with android 10
hello i have enrolled a tab with QR code with standard profil ( user canno't erase and install application itself) all is ok with applications, weblink, .... the problem is that my virtual keyboard is not present for all applications only the google voice
Saving a draft causes formatting issues in new version 14105
Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.
SLA Selection criteria - limit to list?
Using 7602 is there a limit to the number of entries that can be against a particular selection criteria. I am using ITEM on one SLA that has a large number of values possible, and can't take it up higher due to other selection criteria needing the AND operator. What I am seeing is if I try to amend the list I get an error stating an SLA already exists with the name.
Ontapp AdAuditPlus
hello everyone, I am using Netapp Ontap v 9.12.1. I am trying to connect with AdAuditPlus. I got the following error. Error in getting Shares,The network path was not found - Error Code:35 Anyone have experience on this? Thanks. https://www.manageen
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
What is WiFi 6?
WiFi 6 (802.11ax) is the latest standard in WiFi technology, which is an improvement on the previous generation WiFi 5 (802.11ac) standard. It is mainly built to improve the user’s surfing experience by increasing network speed. It improves transmission
[Analytics Plus free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
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