Request add more method for support 2FA
1. Mobile Authenticator of ADselfservice or 3rd party 2. Multi-protocol security key such as yubikey by yubico | https://www.yubico.com/products/yubikey-hardware/ 3. FIDO2 for passwordless authnticate https://fidoalliance.org/fido2/ Thank you for build great app and great support.
ADManager integration with Ultipro / UKG not updating manager
Hi all, I am trying to get ADManager to update a users Manager / Supervisor by pulling from UKG / Ultipro. My integration works with users title / description. But the manager integration results in this message in the run log - All values for attributes
purchase to an request
Can I start a purchase request from a request? Or can I assign a purchase to an request?
Multiple Report file outputs
Hello, I was hoping to have some of my scheduled reports output both PDF and CSV at the same time, to enable a quick glance for my manager and co-workers to take a look at, and then a CSV for deeper investigation. Some of the other tools that we use allow
Widgets from ADAP
Hi ALL We use SDP and there are some Widgets form OpManager. We want include some data from ADAP too but it don't has any widgets options ( Our Helpdesk Team needs Widgets like: Recently Locked Out Users, Recently Disabled Users and other reports Could
Notification Email Suddenly not working on contract expired
Hi , As seen on title, please help , Notification Email Suddenly not working on contract expired since one month ago , before that time, it's running normally , but for email notification if any new request create is running normally , just only for contract
Separating a Database
Good morning. Some backgorund first. We have MESD build 11009 on an airgapped network. We are a central hub and have multiple service providers and sites listed, all using the same incident templates. There is now a piece of work that needs to happen,
Administrator account has lost administrator privileges
Hi, We are using Support Centre Plus 7.6.05, and can no longer login with admin privileges. Just upgraded to the latest version. It appears as though the LDAP connection to AD has been broken and as such no users are able to login any more. I was able to reset the admin password, but am unable to login with admin privileges to fix this up the rest of it. I am just wondering how I can reset the administrator privileges so that I can login and administer the server. I did notice someone else asked
[Free training] Building an effective IP address management strategy with OpUtils
Hello, IT admins! ManageEngine OpUtils is back with another season of free training. The training will help you enhance your IP address and switch port management strategies for your network with OpUtils. Learn how OpUtils can help you track and tackle
Password complexity by number of character types
A password requirement that specifies the number of character types, rather than the number of characters of a type, would be a nice addition. For example, if you specify that there must be 3 different character types, then "Password!" would be allowed
Change the password through ADSelfservice to synchronize the new password to the laptop
When employees are outside the company and cannot access the company network (no VPN service, etc.) But the password expired due to the policy. He can change his password through ADSelfservice (web), but the password cannot be synchronized to his laptop
Scanning Wyse ThinOS clients
Is it possible to collect asset information on Wyse ThinOS clients using Desktop Central or ServiceDesk scanning?
Change Management Static Roles Overtaking Custom Roles Workflow Rules
I have a CMR Workflow build using custom roles to separate my infrastructure group's notifications/approvals from my ERP group's notifications/approvals. When my technician is set in the "Change Owner" role, it seems to wipe the notifications which would
Cuentas de dominio para acceso a servidores en PMP
Hola,
Tengo una duda sobre el uso de PMP, a ver si me la explico bien:
Tenemos un cliente que quiere usar dentro de un recurso de Windows algunas cuentas de Active Directory que ha creado limpiamente para usar para conectar a los recursos. No se creará
Issue on importing Assets with the Acquisition Date fields.
We are facing an issue when we try to import our assets inside the SD Plus cloud. All is imported well expected the Acquisition Date. We doble checked the format, but nothing, when we import the assets all the Acquisition Date fields are empty. Could
FAFR for a specific support group on weekends
Hi there, We have FAFR configured for specific support groups which work perfectly well. I need a create a rule which the requests directly reach a specific group but only for weekends. Kindly note the desired rule should be applicable only on Saturday
Daylight Saving Time(DST) not being updated in the Servicedesk
Daylight Saving Time(DST) not being updated in the Servicedesk
Using vendors API on F&FR
Hi Team, I implemented a rule on a template F&FR to list several vendors using vendors' API. Everything was like it was supposed to be until I noticed that only users with SDAmin role can do it. If the user hasn't got this role, even when he calls the
Antivirus scanning for file uploads, need recommendation for antivirus
Hi all, I just setup ServiceDesk Plus and see this option for enabling antivirus scanning for file uploads using the ICAP protocol. It has fields for Host Name, Service Name and Port. What antivirus software are you guys using for this? I attached a screenshot
Receiving "Internal Error" message when attempting to view Scheduled Reports
We created a custom report and attempted to save it as a weekly scheduled report. - The initial test was successful, and the report was emailed as intended. - However, now whenever I try to access the scheduled reports window, I Receive an “Internal error”
Updating Asset Department Via API
Hello, I am trying to update an assets department via the api, but despite a successful response, the attribute does not change. I've tried just the "department" parameter and the multip valued parameter without success: <multi-valued-parameter name="Assign
Service Desk integration with Endpoint
hi all has anyone managed to successfully integrate service desk and Endpoint? we have both setup on prem, the integration setting in SD and EP report success, but when we try to scan any windows asset in SD, it triggers the agent ok (we get agent notification
PostgresSQL server not starting
trying to deploy SD + TESTING IT FOR POSIBLE IMPLEMEMTATION! on : Ubuntu Server 23.04 4CPU 16G RAM 500GB HDD getting error "PostgresSQL server not starting" this is not a good beginning. attached a screenshot regards
Old Attachment V3 API Deprecation
Dear users, We would like to inform you all that we have revamped the attachment V3 API (api/v3/attachments) for better security and performance. The older version will be deprecated from version 12000 and the support will be completely removed by April
[SDF-38173] Adding Service Catalog additional fields in email templates
Good day, Is there a way to add custom fields from Service Catalog templates into notification email templates? For example, I have an additional field for New Hires that I would like to send out in the approval email. Is this possible? Thanks, Mike
EOL Announcement for ServiceDesk Plus & AssetExplorer 32bit installations.
Dear Users, This announcement is to inform you that, from August 2022 we will withdraw the support for the 32bit installation of ServiceDesk Plus and AssetExplorer (both Linux and Windows servers). This is in line with several application dependencies,
import Asset workstation "User" or owner
Hello, I am working on importing our workstation assets into ManageEngine. But, the import from a csv file is not updating the system owner or User as its defined. The field is mapped during the initial upload but its not adding or changing the user.
List of Switches / Commands
I'm creating new packages for Windows and stuck on the section: Installation Command with Switches/Arguments : I understand it's "\\TheNameOfMyNetworkShare\SoftwareName.exe" but not sure what commands are available and cannot find a list of available
Change Stage
Is there a way to amend the fields or add to the change sub categories, it would be useful to add/edit some of this default sub categories - Roll out plan, Checklist Downtime etc
Replace requester based on given criteria
Hi, We have the following scenario: One user sends us e-mail / creates a ticket on behalf of another user. Is there a way to script the change of the original sender / requester of the ticket created based on certain criteria, ie subject contains the
Last updated time - release notes
In the release notes it states: The Last Updated Time field will be updated only when technicians reply to the request That does not appear to be true. If I create a new test request and edit it - it updates the 'Last Updated Time'. If I add a note to
Images not displaying in conversations
Build 14202 DB MSSQL
How to disable lock screen on Android device?
Is it possible to disable lock screen in kiosk single app mode?
How to enable IP(s)/Devices(s)
If someone has excluded more than 500 IPs/Device(s) from scanning in asset explorer, how to enable them in bulk? We can exclude one IP at a time normally, but if the list is big, how to remove it in bulk?
Threats & Patches
Hello, I would like to ask you for an advice. I use Manage Engine Endpoint Central version 11.2.2300.16. In menu, there is an option Threats & Patches. Now I installed Manage Engine Endpoint Central version 11.2.2309.5 to another server and there is only
Couple of PCs don't get scanned automatically and patches cannot be deployed.
Hello, We have couple of machines that do not get scanned automatically after couple of days after a reboot. I see that machine is live, I can remote into it, but if I deploy a configuration it doesn't go through (it has "ready to execute" status). The
Server.xml changes are lost on restart
Hello, I'm trying to make changes to "C:\Program Files\UEMS_CentralServer\conf\server.xml" file. I want to exclude TLS1.0 and TLS1.1, and also change the available ciphers. I save the changes, restart the service, and changes are lost.
Upcoming enhancement in Change,CI
Dear Users, We are elated to announce the upcoming enhancement in Change,CI. Below is a brief run-through of the same: Enhancements Change Template Enhancements Layout customization for all stages in a Change You can now customize the layout for all stages
Refined Alert Configuration
Hello, I was attempting to configure alerts for Prohibited Software Installations, and I was not prompted to select/input an email address to receive alerts for this. I looked into the documentation, and it states that alerts will be sent to IT Administrators,
Adding Analytics plus pivot table to SDP cloud home dashboard
We are using both SDP and Analytics Plus cloud versions and I would like a pivot table I have created in Analytics Plus be able to be viewed from the home screen dashboard in SDP. Is this possible? Thank You.
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