Hi there, 

Hope you and yours are doing well.

We are delighted to invite you and your team to the first episode of the second season of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time and effort by building custom templates for various ITSM practices. We'll also look at how form rules make templates more dynamic and make data collection easier.

Here's a sneak peek into this session:

• Configuring incident templates with appropriate sections and additional fields to ensure all essential details obtained are accurate

• Creating custom service request templates with additional resource fields to collect contextual information

• Designing change templates with stage-level customization options

• ‌Creating custom templates for other practices such as releases, problems, projects, and purchases

• ‌Creating templates for additional items, such as tasks, solutions, resolutions, replies

Following the product demonstration, you will have the opportunity to interact with our product experts via a live Q&A session.

Date: July 26, 2023

Time: 11am BST | CDT | PDT and 3pm AEST

Duration: 60 min

Book your spot now

Can't make it to the live sessions? We got you! Register and we'll send the recording to your inbox.

If you have any questions, please write to us at hello@servicedeskplus.com, and we'll be happy to help.

Cheers,