Unable to install 10.0.367 after applying "Quick Fix"
Trying to install the latest patch after applying the Quick Fix referenced here. I get a message stating "You are not allowed to install Hotfix/Service Pack as you have installed Quick Fix in setup. Please contact support for further assistance". What do I need to do in order to install the service pack?
EMM Token Enrollment stuck on Camera
Attempting to enroll Android tablets with EMM Token Enrollment and getting a “Sync Failed! Server Unreachable! Verify if Wi-Fi/mobile data is on and retry.” error. Error is related to this issue: https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-665-devices-cant-reach-site-with-local-domain.htm
Login account creation confirmation, when an email receiving.
Anyone can send an email to Service Desk Plus, and this means creating login accounts for dozens of people! On the other hand, it is not possible to filter everyone as spam because the sender's email address is unpredictable. This is big problem! I Suggest
Implications of deleting a 'Site'?
Hi, We have a 'Default' site and a site with our business name. It mostly serves no purpose to us, other than duplicating all the group roles we have like: Technical Technical (Name) Processors Processors (Name) If I delete the named site, what would
service Catalogue vs service Category
Hi Team, would you please elaborate more about the difference btween service Catalogue and Service Category ? Thank yy
multi-lines barcode
How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?
EC incorrectly reporting Agent Version
When we did our EC update to 10.1.2228.20 the agent on the computers correctly updated to 10.1.2228.20w. However some devices that were offline did not take the updated agent the next time they hit our network. To fix this I went to the Agent tab in EC.
uninstall application, regardless of version
I would like to install the latest version of an application, but the installation requires previous versions be uninstalled first. There are a variety of different versions installed of this application throughout the organization. How can I uninstall
Multiple MFA Providers for ENDPOINT VPN
Currently we can only select one method for endpoint VPN, i.e either Microsoft Authenticator or Google one or RSA etc. We want to give users privilege to be able to use any of the enabled MFA methods.
Endpoint MFA missing from Free Edition after upgrade from 6112 to 6220?
We have successfully been using AD Self Service Plus build 6112 for about a year and a half, strictly for MFA Machine login via MS Authenticator or Security questions. We were preparing to move ADSSP to a new server, but first I needed to update ADSSP
Delivery status report for password/account expiration notifications
I'm getting daily emails titled "Delivery status report for password/account expiration notifications" with the message: "Dear Admin, No reports available at the moment for the configured scheduler." How can I make report send when only there is account
Is it possible to edit the Asset Description page?
Hello, is it possible to edit the Asset description page to add a multi line text field or a new drop down field in the Asset Description tab? Thanks. -David
manage engine cert expired?
Getting the following, looks like your cert expired you use to sign all the hosted manage engines?
Problem with more than one email in 'Email ID(s) to notify'
After we updated to 14.2 Build 14200, our users are reporting that they are no longer able to add more than one email to the field 'E-mail Id(s) To Notify' in a new request. Normally they will enter an email address and put a comma and write the next
Creation rules - Value from another field
Hello, Is it possible to use value from other in the creation rules? Like : set "Description" to "%Firstname%" O more complex (concatenation of multiple variable and text) set "Description" to " 'My name is ' + %Firstname% +' ' +%Lastname% ' '+' and my
Business Views - Flash Player still required?
It's the year 2020. Most browsers do not support Flash, or have deprecated it and have plans to cease support soon. But when I create custom business views, I can only view them if I have Flash Player. Am I doing something wrong? Is there another way? Or, does OpManager still require Flash for Business Views? If so, is this on a roadmap to change? Hopefully soon.... Thanks
Imaged Tablet and Deploy to other Tablets
Hello, We have QA team which requires to have bunch of tablets configured. Is there any way we can imaged and deploy tablets with single config in Endpoint Central just like Computers? Thanks
Order of Operation for Automation
Hello All, Can someone please tell me what the order of operation is between: Business Rules Triggers Request Lifecycle Aka, of these 3, which ones take priority when the automations are processing? I'm trying to determine where I set some of my rules
Can't login with LDAP users
Hi, I have an issue to login with LDAP users, it says user name and password incorrect, with all users. I can't login with my local administrator account, I get the error no primary email configured. There is any way to reset/set local administrator account?
Service Desk can not reply to Emails
The system can not reply to Emails. It gives an error in the browser like "failed to sent alert". I recently changed the incoming mail settings to OAuth Authentication type for it to work. Should I change the outbox settings in a different way? please
Update from 11306 to 11307 failed. ERROR: duplicate key value violates unique constraint "dynamictables_uk1
Updating from 11306 to anything higher results in the following error. ERROR: duplicate key value violates unique constraint "dynamictables_uk1 Portion of the updatemgrlog0 log file: Mar 7, 2023 9:25:01 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
How to run function with localhost
i don't know why i don't let run it, can you help me ?
how to create category subcategory and item in 14,1
I previously used version 9.3, now I downloaded 14.1 and I can't find anywhere how to enter a new category, subcategory and item
Query Report adding Asset State changes
Hi Everyone, I currently have a query that gives me Asset Name, Product Name, Current User, Asset Tag, Serial Number, Asset Tag, State, Previous State and the dates that these changes occured This is really useful at the moment for finding out how many
Termination of patch database sync for versions lesser than 10.1.2134.1 in Vulnerability Manager Plus
Hello everyone, This announcement is to notify you that, we are terminating the patch database sync for Vulnerability Manager Plus versions lesser than 10.1.2134.1 by the end of May 31, 2023. Versions below 10.1.2134.1 will no longer receive patch updates
Patch database sync deprecation for versions 10.1.2134.1 and below in Patch Manager Plus
Hello folks, The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Patch Manager Plus
Your exclusive invite to our IAM and cybersecurity seminars in Atlanta and Boston.
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and cybersecurity seminar. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit your hybrid IT infrastructure.
query to get Technician list of each request with time taken to resolve.
Version : 13004 DB: PGSQL OUTPUT: SELECT wo.WORKORDERID "Request ID", ti.FIRST_NAME "Technician", std.STATUSNAME "Request Status", pd.PRIORITYNAME "Priority", longtodate(wo.CREATEDTIME) "Created Time", adef.org_name "Account", cast((wo.TIMESPENTONREQ/1000
Query to get Request Attachment details with customer / requester info
Version : 13000 DB : PGSQL / MSSQL OUTPUT : select sda.attachmentid AS "Attachment ID", sda.attachmentname AS "Attachment Name", sda.attachmentpath AS "Attachement Path", sda.attachmentsize AS "File Size", sda.description AS "Comments", wo.workorderid
Query to get Locked Login / user list
Version : 11026 DB : PGSQL / MSSQL OUTPUT : SELECT AaaUser.first_name AS "FIRST_NAME", AaaUser.last_name AS "Last name", LockedAccountDetails.LOCK_ID, longtodate(AaaAccBadLoginStatus.UPDATEDTIME) As "Lock Date", AaaLogin.NAME, sduser.EMPLOYEEID, sduser.STATUS,
APM Linux v8 - Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Hello, Please, could yo help me sharing with me which are the package/commands that are necessary to collect the metrics of operating system. I have this reference: https://www.manageengine.com/products/applications_manager/help/server-monitor.html#commands
Import from CSV - How to find the correct field name for Custom Fields to upload the file
Hi All, Help needed. Not sure if this is the right community. I want to enquire about ManageEngine Desktop Central 10. 1) I would like to make use Import from CSV feature to update field under Custom Computer Details fields such as Warranty Expiry Date
SDP - v14104 - Conversation mail income error
Hello, Since v14 my app started to show some issues related to incoming mails that convert in conversations for an existing Request, due to, although the app creates the conversation on the app after receive the email, I receive the attached mail that
[SD-107912] SDP v14103 Request ID column width returns to default
Hi, We have long request ID number containing 16 digits including year and sequence number like 2023000020000046. In Requests dashboard I can change any other column width and it will stays the same except Request ID. Request ID column can be changed
EWS - Problem connecting to mailbox.
Hi ALL. I have SDP11.1 Build 11122 + Exchange 2016. Several days ago i detect some mail fetch issue. I check all settings and have this message: E-mail settings saved successfully. But error occurred while trying to check connection with mail server -
[Free Training] Eliminate network blindspots and gain comprehensive visibility into your full-stack infrastructure with OpManager!
OpManager Free Training - Season 2 Greetings from ManageEngine! Our free, four-part webinar series will help you optimize network performance and resolve emerging network faults seamlessly. Register to enroll in all four parts. Sessions are scheduled
RDP session screen size
We have a user who is trying to access the configuration screen in their app. The screen in their app does not allow for resizing. Is there a way to change the standard size of rdp screen for the user to enlarge to accommodate this?
Processes are parallel!
I think many ITIL processes are parallel. Although each exercise has a specific concept, they are very similar and seem parallel. Therefore, it cannot be recognized by any organization. In other words, a user operating system upgrade request can be designed
Any way to run scrips on an intervall? like day every day, every week, every month?
The business needs to run a process on a few computers and im trying to manage that inside EC, any way to do a configuration and run a script on intervalls? like every day, week or month?
Query to get Monthly data of request and sla breach count based on additional fields
Version : 11027 DB: Postgres OUTPUT: SELECT wof.UDF_CHAR2 AS "Issue Type", EXTRACT(YEAR FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP)):: int "Year", Count(CASE WHEN EXTRACT(MONTH FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP))=1 THEN 1 ELSE
Next Page