Hi, 

We are planning an integration between SDP and SDP MSP. The purpose is to have the same tickets from SDP to be added to MSP system with the same due by date, SLA, Tasks, Notes, Request Status, Approvals and etc.

The all tickets are creating by the email in SDP and in case group was changed to specified one, then this ticket have to be created in MSP system.

As SDP do not have the integraiton betweend SDP and SDP MSP products, then could it be possible to integrate with REST API? What are the steps we need to plan. 

Maybe someone already did the same integration 

Appreciate any feedback