Change 'Created By' Field Based on Template
Is there a way through business rules or with a script that we can change the 'Created By' field based on the template? I see that through Business Rules I can set 'Template' as a criteria and select 'Field Update' as the action, but the 'Created By'
Conversation body not displayed after database migration (From MSSQL to Postgres)
Hi, We've just completed a migration of two instances of SDP from our datacenter to AWS. In that process we update both installations from version 9.4 to 14.2 and in one of them, the database was migrated from MsSQL to PostgreSQL. Just in that instance
Windows 10 Logon Script issue
Good Day, I have an issue with windows 10 and the force enrollment logon script. To get the script to run in windows 10, I changed the following code: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9;IE8;IE7,Edge"/> to: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE11;IE10;IE9;IE8;IE7,Edge"/> This allows the script to run in Windows 10 but now when the script starts it starts minimized on all Windows OS's. Is their a way to get this script to work as intended.
version 14105 - reply templates missing for some users?
Hi Some of my technicians are reporting that reply templates are all gone (not in the drop down):
Asset Reporting
Hi, Is there an option to have a report for computers which can be used to report on all computers and their attached hardware? I can find this information easily enough by clicking on each computer in Inventory, to see the the computer details and then
EndpointCentral Security Addon: Endpoint DLP policy deployment "stuck" on deploying
Following the addition of the Security Addon to EndpointCentral, I've been experimenting with the Endpoint DLP functionality. While I initially had no issues deploying a few test policies, I'm now at a point where, even after several days of waiting,
Can you trigger a reboot of Server A if Server B reboots?
I have a set of Oracle servers and SAF servers. For this I will name them as such: OracleServer1 SAFServer1 If I want to automate updates for OracleServer1, I have it setup for our maintenance window along with a script that stops before a reboot and
Allow read-only permission won't work
I created a policy and "allow" removable storage devices to be used. In the advanced settings, I turned on the "Allow read-only permission" option in the "File Access Settings" section. After applying all the changes and wait for the tested machine to
[Tips & Tricks] Blacklist passwords using ADSelfService Plus
With the rise in number of enterprise applications, it can be relatively easy for users to fall into the habit of using passwords like ‘Password@123’. This password complies with several password hardening measures and satisfies the Windows Active Directory password complexity requirements as well. However, it can be easily cracked by means of a dictionary attack. ADSelfService Plus secures passwords from sophisticated password attacks by disallowing users from using commonly used passwords, patterns,
APD Slow to report as finished
Hi, We're noticing recently that ADP tasks are getting very slow to report they've completed despite us knowing the patch has installed. As an example we often find we're trying to install an application but under the execution status tab it says "deployment
Multiple Users on Windows Laptop
How can I assign multiple users on Windows 11 Pro laptop?
How to list all machines that have at least one unsupported app
Hi all For audit purposes I need to get a list of all machines that have at least one unsupported / expired application. I know that I can see all applications across my systems that are no longer supported, and a number of affected machines for each,
Tenable SC Intergration
Hi, I saw an article of yours about API integration with Tenable IO but does the same exist with Tenable SC? We're running on-premise versions of both Endpoint Central and Tenable. Thanks
Setting up a DR Environment
I need to setup a DR/BCP environment for MSP. I have two virtual servers setup in our DR datacenter. My question is does the Production MS SQL Server have to be the same version as the DR MS SQL Server? Has anyone setup anything like this? My plan is
Ctrl+Enter Sends Reply
Hello, I think it would be a convenient feature to use Ctrl+Enter to send replies within the helpdesk application, like how Outlook uses it to send emails.
Linking assets to a particular desk number
I have a client that I work with who uses ManageEngine ServiceDesk Plus (server) and would like to use the asset management functionality but include the ability to specify a desk number where the assets are held. All of the desks are hot desks, so the
Python script to download all attachments?
Hi, does anyone have a script that lets a user download all of the attachments on a ticket? We have quite a few tickets with 5-10 attachments, and it's quite labourious for a user to download each one. qty = 0 for Attachment in AttachmentList: Name =
All new request notifications are sent from the main mailbox
Hello! After upgrading from 13010 to 14103, new ticket creation notifications are sent exclusively from the main mailbox. In this case, the answers are already sent from the correct mailbox. Mail config, support@contoso.com main mailbox account, site@contoso.com
Custom Font does not set in ESM Directory!
Custom Font does not set in ESM Directory!
Set Default Fonts for all
Set and force Default Fonts for all users.
JIRA - ServiceDesk Plus MSP Integration requirement Gathering
Dear Users We are working on JIRA + ServiceDesk Plus MSP integration. As our users we would like to understand your requirements and use cases to fine tune the feature. Please share your use cases which you want to address through this integration with an example for better understanding. You can also send an email to our support email -> sdpmsp@manageengine.com with the details. Thanks for your continuous support Santhosh Head Of Quality Assurance and Helpdesk ManageEngine ServiceDesk Plus MSP Team
per-app vpn using OpenVPN
Hello, Will there be a solution to use per-app vpn using the openVPN app or even using just IPSEC or L2TP? Thanks
Tomcat vulnerabilities
Hi there, Endpoint Central shows multiple vulnerabilities in Apache Tomcat (version 8.5.57) in our installation of AD SSP (version 6.1 build 6123). I realize that there several newer releases of AD SSP available, but according to the release notes, Tomcat
RHEL pinned version 7.8 getting patches for 7.9 version
Hi team, Recently we have noticed that linux patches for RHEL 7.9 versions can be deployed on RHEL systems pinned with version 7.8. Normally shouldnt be the case. Is there a known issue about this? Best Regards, Bionid
Technician Custom Field
Hi, I have been adding different additional fields in the templates and now I can see those fields in Analytics Plus, but I have a problem with an additional field that I just added in the technical profiles. I have already synchronized the Help Desk
Correctly handle email forwarded tickets
I often get people emailing me directly, which the forward to the helpdesk. It could save me some time if SD+ had an option to detect forwarded emails and strip out the original sender and make then the requestor.
how to see Configurations applied to a certain computer?
I think I have found this before. this AM a user complained about having an Endpoint Central update and reboot forced on them. I'm trying to research what configuration was just applied as I don't see a recent configuration that applies to them. I think
ManageEngine User Conference, North America, May 2023
Hello folks, We're happy to announce that we're back with our next ManageEngine User Conference in North America. Here are the details: Place: Chicago Date: May 09 - 10, 2023 Place: Toronto Date: May 17 - 18, 2023 Why should you attend? ManageEngine user
Query to get Response dueby time and dueby time change info
Version : 14001 DB : PGSQL OUTPUT: SELECT ti.FIRST_NAME AS "Technician", wo.WORKORDERID AS "Request ID", ad.ORG_NAME AS "Account", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", ti.FIRST_NAME AS "Technician",
Migration From Microsoft Windows 2016 Server to Linux Ubuntu 20.04 Server.
I need detailed instructions on this migration.
Assign template to request based on incoming email subject
I'd like to assign an incident template to a request based on the subject of the incoming email. Is that possible?
Request module renamed to Tickets
One of my small frustrations with ServiceDesk Plus is that both Requests and Incidents are placed under the Requests module by default. My preference would be to rename the module to Tickets as a better reflection of its purpose. I noticed just today
How to Generate Report in list of Workstations Detected in SDP Asset Management
Please help on how to generate this following information using query in SDP Asset Management. Name Product Type Model Operating System IP Address Asset State User Department Agent Version Logged On User Last Contact Time Agent Installed Time Last Logged
Work Log Field Editing
Is there a way to remove or edit the fields that come up in the work log? We do not need the time taken, start time, end time, other cost, total cost, cost per hour, or owner cost. All we really need is the owner and description fields.
Give technicians access to some reports.
Good day all. I would like to give my fellow technicians access to some reports, but adjusting that from the main role configuration gives them access to all of them or none at all. Is there way to limit the reports they can see? If I enable the access
Request Timer action - Custom Trigger
Hi everyone, I'm currently trying to set up some automation in ServiceDesk to send notification reminders every 15 minutes. I have set up a request Timer action to trigger the notification, but I am only seeing email notification possibilities and it
Move Computer between Custom Groups
Hi team, Is there a script to move a computer from one custom group to another. I want to implement it as a script on the post-deployment of a APD. Best Regards, Bionid
Service Desk Custom Report - Export to CSV missing data
Hello, I have a custom report that I frequently export to CSV for easy manipulation & data analysis. I've run & exported this report many times. Today, when I ran/exported it, the CSV is missing data. The SD report returned 1775 tickets/records, whereas
ServiceDesk Report
I am looking for a query that will show me all workstations with installed software where the software name is "ManageEngine Endpoint Central" or "ManageEngine Desktop Central" and the last time that the workstation checked in. I believe that is "Last
Zyxel eventlog categories
Hello. I configured my Zyxel Zywall USG100 using this manual As a result, It works. Eventlog analyzer grab events and make report. Unfortunately, I see only 3 categories: Notice Information Alerts Other categories are empty. Also, I see a message column
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