Windows Update - Manage with Desktop Central but tell clients to download directly from Microsoft servers?
Hello, I have been reading the Desktop Central documentation and reviewing various form posts regarding this topic, but I am still unable to understand how to achieve my particular goal. I would like to Disable the automatic Windows update in Windows
Didn't find required vendor
Dear experts, Could you please advise, where I can ask to add new vendor support? I tried this website, but there is error https://www.manageengine.com/network-configuration-manager/templates/add-template-request.html Thank you
Uninstalled Software still showing up in Device Asset inventory
Hello, We have some software that has been completely removed from a device, including locally uninstalling it, removing all remnant files, and cleaning up the registry. I have exported the device's registry and triple checked that the software entries
PGSQL in Linxu Server
Hy community ! It's possible to use database PGSQL in Linux server to connect ADSelfservice ?
Not syncing with some DCs but successfully with others
We have a total of 22 DC's in our ADManager and syncing data from them all but i have a couple DC's that are just refusing to sync. When i run a report about inactive users, for example, the whole remote site shows up as inactive as ADManager cannot pull
When will AD Manager Plus support the new Duo Mobile Universal Prompt method?
https://duo.com/docs/duoweb
Multiple Approvals for a Single Request
While this may not be the only use case, the best example I have right now is new user onboarding. Our onboarding process requires we submit multiple approval requests for things like the user's computer, a company cell phone, certain software packages,
Following tickets
I'd like to suggest a feature to 'follow' service desk tickets without being the owner/technician or just getting CC emails when it is updated. As the Service Desk manager in a busy service desk I need to follow tickets through to resolution. It's easy for tickets/issues to get lost in the volume of calls that come through. Thanks.
Issue with "Create New Ticket" and Live Chat in v11.2.2300.11
Hello Support, We have come across some issues with the latest version, v11.2.2300.11, specifically related to the "Create New Ticket" feature and the sudden absence of Live Chat. The "Create New Ticket" function is not working as expected, preventing
VB.Script And script Bat File WScript.exe,CSCRIPT For Map Share Printer Canot Run On Self Service Poltal..
Hello I want run script add map driver Printer sharing on server Example : \\server\printer1 Code Bat File: CSCRIPT %WINDIR%\System32\Printing_Admin_Scripts\en-US\prnmngr.vbs -ac -p "\\server1\Printer1" Or Code Vbs File: Dim net Set net = CreateObject("WScript.Network")
ManageEngine User Conference, Singapore. You are invited!
We're thrilled to invite you to our User Conference in Singapore. We'll bring you multiple in-depth product presentations on all aspects of IT management, as well as plenty of tips and tricks, opportunities for one-on-ones with product experts, and some
Query to get Group hop count of request.
Version : 10524 DB : MSSQL OUTPUT : SELECT MAX("wo"."WORKORDERID") AS "Request ID", Longtodate("wo"."CREATEDTIME") AS "Created Date", "sdo"."NAME" AS "Site", "qd"."QUEUENAME" AS "Current Group", "std"."STATUSNAME" AS "Request Status", count(wohd.columnname)
Unable to add DHCP server under OpUtils
Tried to add DHCP server on IP management and receive "undefine" error message. Change the server name with full DNS name, with IP address but problem still persist. try to add this server using normal adding device under directory tab, its working as
Is there anyway to force a sync?
Greetings, Having to wait 90+ minutes for a server sync in Endpoint Central Cloud is fairly ridiculous. I have a computer package that I created, that works because after the 90 minutes it installs no problem, but the 90 minute wait, especially for it
Update to latest build
Hi ALL We have SDP 11.1 Build 11122 and want move to latest stable build. What is latest stable build number ? What is best way for update to it ?
how to hide incident field Change Template
Hello community, i want to hide or lock the fied "Change template" at the top of the form incident ( same line where it show New issue). this field is showed only in incident, in service request this field does not appear. regards, Martin
Work Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also
Probe silent deployment and execution
Is there anyway to silently deploy, register and activate the probe on all workstations and also hide it from the system tray so it's not visible?
Problem with restoring a backup
Hi, I have problem with restoring Password Manager on different server (I want to test If backup is working). I can see this message in logs: [com.adventnet.db.adapter.postgres.PostgresDBAdapter]|[WARNING]|[1]: Identifier [pgsql_identifiers.txt] file
Removing Workstations from Server Audit in AD Audit Plus
I just installed Log360 and it populated my workstations automatically. But it pulled a bunch of old disabled workstations from my Active Directoy. I and goto Server Audit and then Configured Servers and Clcik Workstations. Here I try to delete any workstaton
Links to solutions not working.
Links auto generated in the first email to a client after ticket is opened. Seems like an issue that requires software intervention. If you change to /sd/addsolution.sd it works, but these are autogenerated as suggestions in emails so I am unable to alter
Process email to add data to additional fields
Does anyone know if it's possible or can point in me the right direction, I would like to have email coming from a service account, processed so that data from the body of the email can be assigned to additional fields at ticket creation. Thank you
New Version -Conversations and notifications in the old data model will be deleted ! ?? What?
HI Maybe I'm not understanding something in the new version 14.202 - it says: SDF-108654 : Conversations and notifications in the old data model will be deleted after migrating to the new data model. It is recommended to take a backup before migration.
Query to get Request Apporval details
Version : 14001 DB : MSSQL / PGSQL OUTPUT : SELECT wo.WORKORDERID AS "Request ID", wo.title AS "Subject", wo.REQUESTERID AS "Requester ID", LONGTODATE(wo.CREATEDTIME) AS "Requested Date", LONGTODATE(apdet.sent_time) AS "Action Performed Date", au.FIRST_NAME
Query to get Info about request technician change and changed by
Version : 14001 DB: MSSQL / PGSQL OUTPUT : SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "CREATEDBY", (wo.TITLE) "Subject", (std.STATUSNAME) "Request Status", aau.FIRST_NAME AS "Changed By", auTech.FIRST_NAME as "Tech Changed From", auNextTech.FIRST_NAME
API addDiscovery doesn't work
Dear experts, I tried to use addDiscovery API. Request looks like this https://servername:8061/api/json/ncmsettings/addDiscovery?apiKey=...&TIMEOUT=300&RETRIES=1&DISC_TYPE=IPRange&HOST=ru0994-flr10-cx-sw&START_ADDR=192.168.1.1&END_ADDR=192.168.1.1 Results
Query to get average time spent on tickets on yearly bases.
Version : 8121 DB : PGSQL OUTPUT : SELECT extract( year from to_timestamp(wo.createdtime/1000)::TIMESTAMP) "Year", TO_CHAR(((sum(rc.mm2completerequest))/count(wo.workorderid)/1000 || ' second')::interval, 'HH24:MI:SS') "Average time spent on ticket" FROM
Is it possible to migrate Lansweeper tickets into ServiceDesk
We currently utilize Lansweeper for asset management and help desk. Is there a way to migrate the help desk tickets from Lansweeper to ServiceDesk? Even if just for historical reference/searching.
APIv3 PUT issue 4001 Invalid input
Hi, I'm tring to update any data on ASSETS but always failed, what can be wrong? API key have SDAdmin role, so it's maximum role #Python version - 3.8 #This script requires requests module installed in python. import requests url = "https://server/api/v3/assets/4"
Bitlocker Key Inventory
Hello, im testing Endpoint Central Cloud. We add two devices to our test enviroment. One device already has bitlocker enabled and we install the Management Agent. The Bitlocker Key show up unter Device Properties and encryption status is active. On the
Bitlocker Key Inventory
Hello, im testing Endpoint Central Cloud. We added two devices to our test environment. One device already has bitlocker enabled manually and we install the Management Agent. The Bitlocker Key show up unter Device Properties and encryption status is active.
MDM Kiosk Mode not Working for AndroidTV
I had contacted support, and was given a custom APK to push to a Google Chromecast TV to enroll the device into our MDM (support said this was supported). We want to enable Kiosk mode on the device to keep the app "PiSignage" playing. I am able to deploy
Road Map - Microsoft Graph
Hi, I see in the roadmap that Microsoft Graph is being added as a connection for mail servers: Will there be additional documentation created on how to use this? Does this mean we will be able implement things like Microsoft Flow? SQL graph connectors,
Problem with Windows MFA in combination with Remote DesktopApp
Good day together Thank you in advance for your support. Initial situation: - We are currently testing the MFA for endpoints for access to a terminal server. - Server 2019 environment (domain controller, terminal server, etc.). Problem: - Application
Read Only Server Certificate Question
Hello, on the Read Only Server Deployment in v12300: Note: To install custom certificates, replace the path of the certificate in the above command. Is the above talking about the certificate used to log into PMP? Where would I find this cert if so?
Folders in v12300
Hello, do these folders as described below, do they only follow the particular user who creates them under only their own login, or if when users create folders, is it going to impact what everyone sees when they log in? Folders We have introduced - Folders
Suggestion for new notification for unassigned tickets
We sometimes run into the case where a request is assigned to a group for an extended period of time but no one in the group picks up the request. In this case, if the user replies with new information or asks for an update on the status of the request, no one sees that email in a timely manner. I suggest a new option for Technician Groups: "Technicians to notify when conversation is added and no technician is assigned". It would be configured on this screen, similar to how “when a new request
Unable to sort Service Category in "Requests" tab
Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz
Licensing
How can we get our license we paid for as they keep giving it to someone else? Our license is about to expire. We purchased a renewal but never received a new license. We have asked multiple times with no response. After contacting our reseller, we finally
As a user I want to be able to make any page 'Favorite'
Many pages can only be accessed by using the Web GUI, clicking on a text. e.g. the 'tabs' on the HomePage, like 'Dashboard', 'Schedular', .. 'Announcements' can not be directly opent by an URL. As a consequence I can't send my users a direct URL to open
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