Additional Fields & Checklists for Release/Change Stages
It would be beneficial if there was the ability to add additional fields to a specific stage of a Release or Change instead of the initial submission template. This will make sure that information relating to the relevant stage is kept clean and concise.
Previous Patch not applied properly, hence contact support team
I cant seem to get our services to start, I even re-installed the app but it seeems like its stuck some where. [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]: Error Code : 10005| [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]:
Populate Standard & Custom Fields Using Logic
I'd like to request a feature for the Assets Module, that would allow us to populate fields based on other information already contained within asset details. This could be used to populate both standard and custom fields. This would be useful in populating
Microsoft 365 Unified Groups
I haven't found a way to list Dynamic Unified Groups in Microsoft 365. I may be missing something. I can find them if I want to remove a member from them, but I need the help desk team to be able to see membership of the groups since they are used for
PST Migration Tool
Hello, I'm having a problem getting this installed, i've installed the Exchange Web Services Managed API 2.1 from nugent but it is version 2.2 and i can't find where to install the Messaging API client, will Outlook be ok instead of this? When i load
.NET Core monitor is not showing data
Yesterday I installed the monitors for both .NET and .NET Core to the web server hosting most of our apps. The data returned is not what I expect: Only one .NET app is listed in the APM Insight Overview page, despite there being traffic on multiple .NET
Change language for every user
Hello, I'm trying to change the language for every single user in SDP cloud, however I can't seem to find the option. I do see the option where they have to do it theirselves but this isn't ideal. I'd like to change it to another language for every single
Patch Automation Run Time
Is there a way to determine the last time a patch automation task ran?
Migrate GPO to Endpoint Central MDM
Hello, I stumbled upon https://www.manageengine.com/mobile-device-management/how-to/mdm-migrate-group-policies-to-csp.html unfortunately, Microsoft has removed MMAT repository and now the only way is to import GPO to intune and generate json. I suppose
Bacup User Profile Failing
I'm not able to back up user profiles. I've tried the on three PCs, but it keeps failing. It installs the components, then the status says: Fetching User Profile details It stays at this status for a long time, then Fails. Under remarks is says, "Unable
Modifying Invalid Product Field from Network Scan
We have been running in to a problem with quite a few of our assets, where the "product" fields is coming through as a very generic name, that is not an accurate depiction of what the product actually is. These devices do not show up in the "Unknown OID"
Asset Fields - Prevent Override
One issue we run in to quite a bit is that some of our assets fields do not get populated correctly during a scan. We are unable to modify/correct certain fields, because they will just get overwritten during the next scan schedule. To solve this, I would
Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 30]
Hi there, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus to efficiently design,
Volume for the user
When configured in kiosk mode, the sound volume "details" panel is no more available even when authorizations are given for "Device volume", "Ringer", etc. (They are running Android 11) Thanks in advance for the help
Title: Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 29]
Dear Customers, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus Cloud to efficiently
How to disable web manager on WAN
Hi, I'm open port 443 outside internet for connect Agent, but i dont want people access website manager from outside. How to Agent can connect server without access manager website? Thanks!
SDP Data Listener Folder
We have found a folder in our UEMS DesktopCentral_Server\webapps\DesktopCentral\dc-queue\sdp-data-listener which has over 7 million 1KB text files in it. Can it be deleted as we want to move the server and this is causing major headaches when transferring
Viewing deleted devices
If at all possible, can I view deleted devices from the MDM. They have been deprovisioned and deleted.
[New Release] ADManager Plus' latest build 7183 with option to enable remote mailbox is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7183. What's new: Important update: End of support for PostgresSQL 9.2.x: ADManager Plus will soon end support for PostgreSQL version 9.2. Please upgrade
OS Deployer WinRE Partition Not Deploying Properly
Has anyone had an issue with Window Recovery Environment not deploying after imaging a device. My captured image has 3 partitions (EFI system partition, Windows (C:) and WinRE_DRV) however after deploying this image to other devices only the first two
Enable TLS1.2 and disable weak ciphers
Good Morning, Can someone give me the configuration needed to enable TLS 1.2 only and disable weak ciphers? We have a mandate to only do the above. Thanks!
Servicedesk email fetching problem
Hi, In servicedesk cloud I have to every two, three days enable email fetching because is disabled all the time, is anything I could do with that?
User Work Hours
Hi ALL. Who use report "User Work Hours" ? How it works? Every time when we run it we have different results (( Sometime report says that user don't work several days but user works everyday in office in PC with agent((
Cannot change domain controller in DB
Hi, SDP was working fine but i decided to import users from another domain... stupid. I thought i will have users from two domains, wrong! Now that second domain appears in login drop-down list and the first one disappeared. So now i simply cannot login
SDP - v14103 - Schedule Backup Issue
Hello, The backup scheduling option isn't working due to the following error: I appreciate your help. Logs attached
URGENT: we have lost our entire fileAttachments\conversations folder
We had to increase the maximum attachment size yesterday from 10MB to 15MB, but we kept getting an error that the default location to save attachments was an invalid path. We needed it to go to D:\ServiceDesk\fileAttachments, but it wouldn't let us set
sd+ MSP support create a new request but another one with same subject already exists
hi ! we have some issues with SD+ MSP (v13.0 Build 13004) it creates a new request while a requeste is already open, same subject, and we do'nt understand why. Requester seems to be the same some exemples (view uploaded logs): 23134 but 22977 already
MIB Index/Display Name Not Pulling Correctly
I've uploaded some MIBs for the Cisco Viptela SDWAN devices, which we have running. I've looked at the MIBs in the MIB Browser and queried the devices, and they seem to be querying correctly. However, when I go to add a monitor for some of the OIDs I
Office updates failed to download to server
Since we're all going to be updating Office, others might have this problem too. When I try to update (trying the Feb Office updates), I get "The http status code returned from web server : 404" in Endpoint central. how can I fix this? thanks. image
Question about Workflow Service Request
Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?
ADSelfService Plus' build 6220 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6220. Issue Fixes: An authentication issue involving partially enrolled users has now been fixed. An issue in the Windows Login Agent which prevented users from accessing
How are we view the performance of assets in servicedesk plus?
Is there a query report we can see the performance of the computers?
Custom Variables for Automation
Hello, I have a ticket queue named Visitor Request Form... In that ticket template, I have a field named 'Visitor Email' that I would like an Automation rule to send an email too upon ticket closed. Is this possible? I need that field to dynamically update
Script to update requester emails
Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.
Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
Custom report with IP address
Hello, I am trying to use the wizard to get an equipment report that also includes an IP and MAC address. I do not see this as an option in the report wizard. This is what I have so far from the wizard. Any help would be much appreciated. Thank you! -----------------------------------------
mandatory attachment
Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!
Upgrade to the latest version, ServiceDesk Plus 14200 build
Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate
can I put the adselfservice site under a virtual directory?
Hi, We're using AD Self Service, and were wondering if there's a way to make the access url under a virtual directory? For instance, instead of it being just https://hostname:9251/, it would be: https://hostname:9251/directory/ So that all the app pages
Problem with lenovo tab M10 HD with android 10
hello i have enrolled a tab with QR code with standard profil ( user canno't erase and install application itself) all is ok with applications, weblink, .... the problem is that my virtual keyboard is not present for all applications only the google voice
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