Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
Custom report with IP address
Hello, I am trying to use the wizard to get an equipment report that also includes an IP and MAC address. I do not see this as an option in the report wizard. This is what I have so far from the wizard. Any help would be much appreciated. Thank you! -----------------------------------------
mandatory attachment
Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!
Upgrade to the latest version, ServiceDesk Plus 14200 build
Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate
can I put the adselfservice site under a virtual directory?
Hi, We're using AD Self Service, and were wondering if there's a way to make the access url under a virtual directory? For instance, instead of it being just https://hostname:9251/, it would be: https://hostname:9251/directory/ So that all the app pages
Problem with lenovo tab M10 HD with android 10
hello i have enrolled a tab with QR code with standard profil ( user canno't erase and install application itself) all is ok with applications, weblink, .... the problem is that my virtual keyboard is not present for all applications only the google voice
Saving a draft causes formatting issues in new version 14105
Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.
SLA Selection criteria - limit to list?
Using 7602 is there a limit to the number of entries that can be against a particular selection criteria. I am using ITEM on one SLA that has a large number of values possible, and can't take it up higher due to other selection criteria needing the AND operator. What I am seeing is if I try to amend the list I get an error stating an SLA already exists with the name.
Ontapp AdAuditPlus
hello everyone, I am using Netapp Ontap v 9.12.1. I am trying to connect with AdAuditPlus. I got the following error. Error in getting Shares,The network path was not found - Error Code:35 Anyone have experience on this? Thanks. https://www.manageen
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
What is WiFi 6?
WiFi 6 (802.11ax) is the latest standard in WiFi technology, which is an improvement on the previous generation WiFi 5 (802.11ac) standard. It is mainly built to improve the user’s surfing experience by increasing network speed. It improves transmission
[Analytics Plus free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
[Analytics Plus free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
[Analytics Plus free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
[Free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
How do you re-link a Database to a new install
When trying to do the latest update for PMP our instance hosed and we ended up needing to re-install the entire app. When trying to change the DB back to the SQL one we get this message. That would be the case, but we cant get around this.
ADSelfService Plus' build 6219 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6219. Issue Fixes: An issue where the Force Enrollment using Logon Script configuration would fail when the Window Title exceeded 50 characters has now been fixed.
No option to add email and phone number to adaudit report.
I am attempting to run a report for new AD users created between xyz and xyz that includes all information from there AD account. Including phone number and email address as we populate those fields when creating the AD account. However I don't find where I can add those as a column in the report. Does anyone have information on this?
difference timestamp of last event vs last event read time
after installing new adaudit, it's different like this, what should I do, Any and all help is appreciated. Thanks you
Project Management
How do i generate a detailed reprot for a specific project
Issue with build 14105 - Technicians cannot see reply templates
Since upgrading to the latest version our non-admin technicians are not able to see any reply templates in the dropdown despite the templates being shared with all technicians and working without issue in the past. Admins are still able to see the t
Script to Automatically Link 2 requests
Hello, I need a python script to automatically link a parent and child request together. I am aware of this: https://ui.servicedeskplus.com/APIDocs3/index.html#link-requests but I don't know how to code this in python. Does anyone have a basic script that will at least do what is in that link that I can look at? Any help with this is much appreciated.
Python script to add note
Is there a python script that can automatically add a note the first time a request is opened or edited by the technician? We want to have this, so the note can be considered first response, and we will be able to track the initial response time that way. This script would prevent the technicians from manually having to update the ticket or manually create a note. Thank you.
cURL vulnerabilities detected in Windows 10 and 11 machines
Hello everyone! This forum post is to notify about Windows vulnerabilities in cURL.exe that has been detected by Vulnerability Manager Plus in your enterprise network. cURL.exe is present by default in your Windows10 and 11 machines and cURL 7.83.1 version,
[SDF-94211] Auto Solution Suggestion
14.1 Build 14102 Is it possible to allow the automatic suggestion of a solution to occur within the description of an incident ticket and also within service requests? Currently the automatically suggested solutions only occur in incident requests and
PFX Certificate
Hello, We recently purchased the PMP application, however I'm having a problem converting our PFX certificate into something PMP will use. I've converted it to a PEM, and then broke both files apart into a .cer and .key but I am unable now to start PMP (I've since reverted back and its back up). Is is possible to use a PFX certificate with PMP, and if so, how? Thanks, Mark Wagner FHLBC
Monitoring of Exchange edge servers?
Hello everyone, I am currently working with Exchange edge servers [edge servers https://www.lenovo.com/ca/en/c/servers-storage/servers/edge], and I am wondering if anyone in the community has any recommendations or best practices for monitoring these
XTS_AES_256 Bitlocker Policy
Hi, Is it possible to force 256bit encryption using the Bitlocker management tool? The options seem pretty limited at the moment. Thanks
can't get to web interface
we use self-signed default ssl cert for our ADManager Plus. normally we have to click "advanced" and then "continue to this webpage" in chrome... but in the last few months the "continue to this webpage" doesn't appear in Chrome, but was working in Edge.
AD Manager Integration
I cannot integrate our AD Manager to ServiceDesk Plus
Request: Ability to upload/view/change picture to thumbnailPhoto
Good day I would like to ask if there is a way to upload a picture intothe thumbnailPhoto field of ActiveDirectory. At the moment I do not see a way to do this properly in ADManager Plus
Connection Error (401)
Hello guys, i have an issue with only 1 client of ManageEngine Desktop Central (i have 140 client and no issue with those). The client is offline and in Troubleshoots tool i have this error: ipaddressServer:port Failed remote Server error (401) Not Authorized.
Renaming Category Field
We are using a Service Desk instance for one of our other departments and they want to change the field titled "Category" to something else, is this possible in the Cloud version?
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Technician Scheduler - Able to customize Status other than "Out of office"
Note: using the SaaS version It seems that when the Technician Scheduler reads from Office365, the only thing it is looking for is when an event is listed as "Out of office". When if finds out of office, it marks the day as Red. I would like to have a
Approval report in service request
Dear team we would like to generate a pending approval report for service request and that report contains requester, created date , subject, approval status, request status, request approval pending with “user” unfotunitly we have alot of missing field
Custom Field dynamic values
We are looking to automate user creation using servicedesk pro. We will have a request template for new hires that will be processed using the API's. Is there a way to make a custom field that will display all existing users departments? Or is there a way with the api to add and remove custom field values? I know i could do this directly in the database but for compatibility reasons I am only preforming read operations to get a list of Tickets that match the criteria to be processed.
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