Hi all,

we are getting automated Tickets from our NMS-System via eMails.
Device down = Subject: Node xxx is down

Device up = Subject: Node xxx is up

Now we want to merge these two Requests created automatically when xxx is identical (to decrease load of Technicians).

In Pitstop I found an old Topic pointing to business rules:

Is that still the only way to corelate / merge identical requests or did you develop new features to reproduce this feature-request?

Any help is appreciated

Lothar

BTW: We use MSP 14.0 Build 14000