[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
OS Deployment Imaging
I cannot seem to be able to Image computers lately from the server. I have to download the components and run them on the remote computer. The screen gets stuck on "Copying image creator components" I found this in the log files, If anyone can help
ProductType is being used by a module. Hence cannot delete it.
I created a ProductType, then deleted all the Assets in it, but I cannot delete the ProductType. Where else might this ProductType be used? I have no contracts, P.O.s or other entities. Thanks, Steve
Azure MFA User Mapping
Hi, in order to use Azure MFA in need to map the users email address as user pattern, this is option is currently not available for the azure ad setup in the username pattern fields Any solution on this? Thanks
CVE-2022-38023 and ADSSP single sign on
Morning Folks, I'm showing event 5840 on my DCs with the account name of the single sign on computer object for AD Self Service Plus. If I apply KB5021130 to my DCs will that break the single sign on piece of ADSSP?
Released on [07-July-2023]
Enhancements: A Bulk Refresh IP option has been added in the "Other devices" page in device configuration settings. This allows the other device users to bulk refresh their IPs. The cloud account configuration, AWS fields and data source configuration
Customize Approver Based on a field value - Deluge Solution
I have a service catalogue template that I want to use to create a request for user access that needs to be approved by different people based on the value of a field. I have a checkbox field with Software A and Software B. If user selects Software
VMware - WINPE Network Drivers
Hi, I am trying to PXE boot using OS Deployer to a Virtual Machine on VMware using VMXNET3 driver. This use to work flawlessly but I think a driver package may have changed, making the network driver on WINPE not work. Has anyone got a work around for
EPC API - PUT in Client "Notes"
Hello Is it possible to Set a Description or Note for a Node/Computer with the API. i wasn't able to find any information about POST/PUT Requests, only GET.
SLA settings
Hello, is it possible to configure the SLAs so that when a technician changes the Priority of a case, the respond by and due by date reflect when the priority was adjusted versus the new SLA settings based off of the created date. Also, what is the difference
How to add additional option for Workstation type
Within the current product configuration for Workstation, you are allowed to select either Laptop or Desktop as an option. I need to add a 3rd option for 'Tablet' The purpose of this is to better organize our deployed workstation assets as they fall in
[SDF-25815] Support group to multiple sites
Hello! Is there a way to have the same support group to be associated with multiple sites? In our case we have several groups that serve multiple site users, and right now the only way I see to configure this is to create a different "copy" of each group
Hide Subject from Service Request template
Hello Community :) if i want to hide the subject from the service request template. how to do so? i was able to hide the description using field and form rules , but no option for subject
Desktop Central Agent deployment command line
Hi, We have a Desktop Central UEM (Cloud) and would like to now if there are command lines we can use when deploying the agent via Kaspersky Security Center Remote Software installation.
SD+ - v14302 - Can't delete or open many requests
Hello, I'm trying to depure some requests from my SD+ but I'm receiving the following error message for around 193 requirements: When I try to open any of this specific requirements, the following error appears: Can you help me with this issue? Rega
Including SNMP data in CMDB Report
We recently scanned in printers using SNMP scan into our ServiceDesk Plus CMDB. The data such as sysLocation is present, but I cannot write a custom report to pull that column/field data. It appears just the SNMP data cannot be reported using custom report.
Missed Schedules for Patching
Hello, I'm wondering waht happens, if I use a schedule for Patching once a month (e.g. patch Tuesday) but the machine is not online during this time. Will it catch up and patch after it comes online or does it wait until the next month? Same question
Monitoring Forecast Trends Reports
[Free training] Learn valuable insights and techniques to effectively handle network configurations seamlessly by using Network Configuration Manager
Hello there, Network configurations are essential to the smooth operation of any network, so managing them is paramount. Attend our free training session and learn how to use Network Configuration Manager, a comprehensive network configuration and change
How to exclude a user group from approval?
Hello, I have created a user group based on certain criteria (manager titles and above). I want to pre-approve their service requests. How to achieve that? I tried the life cycle but I cannot see the "user group" in the criteria / condition. (SDPCloud
[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
How to pass variables to new task/request?
Hello, I want to create a new request or task based on another request. For example, a request comes for opening a USB port for two weeks. When this request is fulfilled and its status is resolved or closed, I want a new task or request is created after
Need help understanding groups.
I am not sure how groups is supposed to be used. I am trying to set up requestors in a group, and another requestor as the approver of that group. I create a requestor group and add requestors to it. I create role names in organizational roles under groups,
Deprecation of Java 6 and 7 for the APM Insight Java agent
The security of our customers continues to be our top priority. We have released a new version of APM Insight Java Agent v6.0 [30/06/2023], which uses the most recent Log4j2 library (v2.18.0) to mitigate the Log4shell vulnerability (CVE-2021-44228). The
Masterclass: Advanced Series - Session 1 - Hack your service desk for the new normal (Sep 24th)
After the resounding success Masterclass 2020, we are delighted to bring you an advanced version of the Masterclass for ServiceDesk Plus users. If you missed out on the earlier versions, now is a good time to check them out. In the upcoming advanced series, that begins later this month, we will cover topics such as integrations, CMDB, scripting, advanced admin configurations, and more. We have designed this series keeping in mind the needs of our users and also popular requests from our customers
[Updates released] [Zero-day] CVE-2023-36884 being targeted in the wild. No patches released yet.
Edit 1: Microsoft has released an update for Microsoft Office, providing enhanced security as a defense in depth measure. Further, Microsoft has also stated that installing this update will prevent the attack chain leading to CVE-2023-36884. More details
Viewing Tickets Logged by me when im a technician.
I had a question from one of our technicians today. We use Service Desk Plus on Prem. Your Version : 11.3 Build 11306 When I login as a user, I can easily see all outstanding cases that have been logged by me. When I am a technician, I cant easily see
Upcoming features in Problems and enhancements in Site listview
Dear Users, We are elated to announce the upcoming features in Problems and enhancements in Site list view. Below is a brief run-through of the same: New Features Timers for Problems Administrators can now configure Timers for problems. Problem timers
Patch Tuesday July 2023: Supported updates
Hey folks, Here's a look at the list of the supported updates released in this month's Patch Tuesday: New Security Bulletins : 2023-07 Security Only Quality Update for Windows Server 2008 (KB5028226) (ESU) (CVE-2023-36874) (CVE-2023-32046) 2023-07 Security
Patch Tuesday July 2023: Supported updates
Hey folks, Here's a look at the list of the supported updates released in this month's Patch Tuesday: New Security Bulletins : 2023-07 Security Only Quality Update for Windows Server 2008 (KB5028226) (ESU) (CVE-2023-36874) (CVE-2023-32046) 2023-07 Security
How to assign task to multiple users in project
How to assign task to multiple users in project
Soultion Search
When trying to search for a solution with a keyword, nothing comes up. but the word is on the solution?
Sleep Timer
Is there somewhere to set the timeout before the device goes to sleep? The standard settings seem to be in WALLPAPER on the Tablet, but I cannot see anywhere obvious within MDM. Thank you.
Add professional profile gives error
Dear, after enrolling a device and having it installed, we're getting an error when trying to add the professional profile. The user is getting the message "impossible to add a professional profile. Please contact your admin" (translated from french).
Auto-disabling lost lost when a device re-enters a geofence. Also preventing any sounds from playing (siren/alarms) when entering lost mode
Hello! Does anyone know a way to automatically re-enable lost mode when a device re-enters a geofence without requiring portal or administrator intervention? Also, is there a way to completely prevent any sounds from playing when a device enters lost
I'm trying to automatically add an approval stage in my code, but it doesn't seem to be working as expected
Here's the code I'm using: approvalJson = Collection(); approvalStages = Collection(); returnObj = Map(); template_name = requestObj.get("template").get("name"); // Replace department with UDF_REF3 field which is a lookup field approver = requestObj.get("UDF_REF3").get("name");
Update from Windows10 to Windows 11
Goodmorning Everybody I am trying to update our machines from Windows 10 to Windows 11 but I got a generic error message : Installation Failed - Unknown Error. Code : 50007
ServiceDeskPlus bi-directional integration with JIRA
Hi, We have been trying to integrate ServiceDeskPlus with JIRA for a bi-directional communication. By this we mean, 1. We should be able to create a JIRA ticket from ServiceDeskPlus incident ticket 2. We should be able to add couple of user defined fields
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