PDF24 Update never works
Hey everybody, I have the problem that the installation of PDF24 works, but the update package has never worked. It runs into an error every time in Intune:
Error code: 0x80070020
The process cannot access the file because it is already in use by another
Azure AD SAML setup
I'm trying to enabl SAML SSO, I created the application in Azure , however I cannot enable the SSO because the the "Eable SAML SSO" button is greyed out. any idea ?
SMS vulnerability @ SMS Provider
we noticed that the messages are in plain text format and readable @ sms provider portal, which is vulnerable. SMS should be encrypted @ SMS Provider and the end user should receive msg decrypted or any such mechanism to safeguard the user credntials.
Is it possible to integrade ManageEngine ServiceDesk Plus and ADManager Plus for new user accounts creation with as little work as possible using the automation?
Completely new to this all so sorry if this doesnt make alot of sense. Ive looked over a few tutorials and I just saw that you can input the user info manually through ServiceDesk rather than directly into ADManager. Is there a way to just take the user
Asset Ownership History sorting errors
Hello, From time to time, we discover entries (usually just one or a few) in the Asset Ownership History for a particular asset, that aren't sorted by date correctly. All other entries are correctly sorted, by date from most to last recent. We haven't
PMP RADIUS Console Authentication using Microsoft NPS Server
Hi, Does anyone out there have PMP set up to allow login to the console using RADIUS authentication (and I don’t mean use RADIUS for 2FA with Active Directoy authentication), using Microsoft NPS Server as the RADIUS server? If so, can you advise on the
Setting up MFA on Password Manager Pro utilising Microsoft NPS as the RADIUS authenticator
Hi all Has anyone been able to correctly set up PMP with MFA that uses Microsoft NPS as the RADIUS server. We have managed to get it working fine using Microsoft Authenticator, however when it asks for the RADIUS code you can input anything into this
Endpoint Central 11 portal suddenly stop working and show blank page
Dears, My Endpoint Central portal suddenly stop working and show blank page. after restart the service or server working fine for almost 1 hour and service stop again. this is start after the license expiration. currently the new license are deployed
Implementing a Password Manager Pro read only server
Hi all I saw with interest that a recent update has implemented a read only server option to PMP. We currently use a High Availability set up and thought that a read only server would remove the downtime when we are patching and upgrading the Primary
Barcode
How to add barcode mapping field in manage engine?
Custom workflows for tracking procurement
I'm trying to migrate the IT team that I work with from some Jira projects to ManageEngine SDP. I am looking to migrate the current purchasing workflow, however, the status that the work goes through differ from what is provided through MESDP. Is there
Asset custom fields with information not showing in reports
Hello, I have created several custom fields for pc but in the reports they always show the value as "no assigned" even though they contain data. The same happens with any custom field: drop-down list, a single line of text, date... It only happens with
Asset Reports with specific fields (not appearing) in Custom Reports Choices
I am trying to make a custom report for my assets. The problem is that I cannot select some fields that I need. Here is the Original Query SELECT MAX(workstation.WORKSTATIONNAME) AS "Workstation", MAX(compGrps.NAME) AS "Computer Group", MAX(chassisType.NAME)
Duplicate IDs on request detail HTML
Hi Team, I was trying to put a button on the right panel, near the RLC transitions section with a page script when I noticed that its section identification (data-cs-field="rlc-section"): has a duplicate value inside "request-header-info": So, if I use
Difference between Azure AD User Sync and manual Import from Azure button
Hi, I have noticed a difference between a user that is automatically imported when my Azure AD User Sync runs at scheduled time and when I manually import a user from Azure using the Import from Azure button in Requesters. If a user is imported via Azure
Server Maintenance Menu no longer accessible.
v 11.2.2315.5 Administration Menu item, Server Settings, Server Maintenance No longer working unable to check maintenance status of Database. Error SORRY! Something has gone wrong, Unable to reach the page. Please return to Home Page If problem still
Send SMS when ticket assigned to technician.
How I can Send SMS when ticket assigned to technician.
[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
How to automate update of Resource's hostname and/or IP address change
Hi, We add new Resource and Accounts to PMP via API automatically when a new VM is created (using post install script). We need to manage a Privilege account and a Service account with PMP. Once the VM is turn over to user, the user might change the hostname
Cannot add Mikrotik device in netflow analyzer
Hello team, I hope you doing well. I am trying to add Mikrotik device in netflow analyzer but I cannot do this. I have configured Mikrotik and now looks like to add device I need configure it: I have configured SNMP credential but I am no sure what should
How i can make to Stages for approve on Change
Hello I need make More stages for approvals : Example : Of from((CAB IT )) approved then going stage 2 to ((CAB IT Manger )) but CAN IT Manger if (( CAB IT)) Approved then he will see the change
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14303 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14303. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
SMTP traffic not being sent through Graph account but appearing in personal drafts folder
ServiceDesk Plus free edition. I setup Graph initially and selecting my login it started grabbing emails from there. Oops, my bad. I deleted all that and managed to login with the email account I want things to come in and out through. Both INBOUND and
Users can often not log in - username or password invalid
For about 2-3 weeks now it's increasingly difficult to log in to SDP. Even though a correct username and password was entered, the logon-screen tells the user that the username or password are incorrect. This applies at least for several normal users,
Free up some space in my desktop central server
I am running desktop central on a Windows server 2008, and I am planning to upgrade it to the 2019 version, but in order to do that I am obliged to delete some files from the disk where Desktop Central is installed, my question now is which kind of files
Configuration based on Dynamic Group is not running on newly added machines
I have a dynamic group that looks for machines with a missing application. See image. computer M120276 is a newly deployed machine that appears in this dynamic group. I have a configuration created that uses this dynamic group to install the missing application.
Mail Fetching issue when using Microsoft Modern Authentication/OAUTH
Dear Customers, Greetings from ServiceDesk Plus Cloud! We would like to bring to your attention that you might be facing mail fetching issue due to an ongoing issue in connecting via IMAP & POP at Microsoft's End. For more information regarding this outage,
Yubikey with more than 1 domain
We have two AD Domains (lets call them X and Y). We will be migrating all users from domain X to Y. Currently, we have Yubikey setup for MFA for domain X, which we use for VPN validation, after entering username and password (Cisco AnyConnect). ADSS is
ADSelfService agent installation
Hello, I am having a challenge to install ADSelfService msi agent through Group policy, The policy arrives on the computers but fails to install the agent
[SOLVED] Automatic Resolve/Close Ticket Rule
I would like to see a feature added to ServiceDesk that allows you to set a rule to help auto close tickets that customers never respond to. For example, if you reply to a ticket and the customer does not reply back then then ticket auto closes. I'm not sure the details but we have issues where we ask a customer a question and don't here back for weeks. Those tickets clutter the system. Having a way to auto close tickets when a response is not given would help cleanup the mess and help motivate
How to add DNS NAME via API?
Hi, I'm adding Resource via API, it was created successfully, but DNS NAME is not updated. What am I doing wrong? curl -X POST -k -H "AUTHTOKEN:1XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX98" -H "content-Type: text/json" https://10.10.10.10:443/restapi/json/v1/resources
Multiple TLS/SSL Certificate Deployment - Linux using CSV file
Could you help me to understand and construct CSV file where to describe multiple Linux servers. I am speaking for this screen: I see following help information: Manually enter the complete details as mentioned below in the .CSV file:: e.g., Server name,
CIS Compliance - Server 2016 Benchmark v2.0.0
This was released back in May, Windows 10 was updated, It would be nice to get Server 2016 updated, Any idea when this may happen?
the integration with Log360 Cloud
Hi, I would like to check if the integration with ELA is still available.
SAML Authetication is supported in Mobile apps
Dear Users We have introduced SAML authentication support for our iOS and Android apps. This feature will work when the corresponding SDP MSP installation build number is 14200 and above. Please update the instance and the apps to avail this feature.
Setting Service Request SLA based on Service Request field
Team, I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields. My use case is the following: I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type Business Rule on field Device Change Type change: IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy IF condition Device Change
IIS Support?
Does ServiceDesk Plus support IIS? If yes, is there any documentation on how to configure this?
asset management with sdp and dc
I'm missing something or can't find it. Hopefully, someone on here will be able to assist. I'm revisiting the topic of actually integrating these two products simply for asset management purposes again inside SDPlus (on prem) With the integration of the
integration with skype
Hi is there a way to integrate service desk plus with Skype in such a way that it can Allow a quick conversation on a particular ticket on Skype and keep that conversation on your application after resolution?
AD User's fields
Hi, Is it possible to change user's primary email in user's fields in ManageEngine SDP in a way that primary email would be same as Active Directory user's homepage rather than email address? Thanks in advance
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